Esendex Australia レビュー 142

TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients. Highly... もっと見る

5つ星のうち4の評価

Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole pro... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstandin... もっと見る

企業が回答しました

5つ星のうち4の評価

Esendex does exactly what we need. As a Bus company we send mass messages to particular drivers as required. We have grouped and sub-grouped our staff and send on mass as required. If anyone repli... もっと見る

企業情報

  1. テレコミュニケーション サービス プロバイダー

さまざまな外部ソースから提供された情報

The trusted Australian leader in business SMS. Send SMS online, via email or through our secure & reliable API. Excellent global coverage & local support. Sign up for a Free Trial or get in touch to discuss how we can help make your business communicat...


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4.6

優良

TrustScore 5段階評価の4.5

142件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Your product is 5 stars

Your product is 5 stars, but Martin Chacko is at least 10 :-)

2020年6月24日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Thank you Jo for your kind comment. Very happy to find that you like our product. Will ensure Martin know he get at least 10 stars from you. We think he is 10 stars too!

5つ星のうち5の評価

Easy and efficient!

We used Esendex for a research project and found it very easy to use. The Esendex team were always so helpful in providing guidance and answering questions. We would highly recommend this service!

2019年11月28日
自発的なレビュー
5つ星のうち5の評価

Highly recommended!

We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstanding response rate. Better than expected. Would recommend and use again!

2019年11月25日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Hi Melanie,
Thank you for taking the time to write the review and thank you for your comment. We are very happy that our experience helped you in getting an outstanding response rate for your campaign. Will pass on your comment to your account manager Leah and we look forward to working with you again soon!

5つ星のうち4の評価

Great customer service

Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole process, so its not a different person each time. Timely and thorough responses to questions and setting things up.

The reason not 5 stars is just that sometimes it felt a little pushy, like they were doing it to get the sale. No easy way out from customer perspective if I'd wanted to say no.

2019年11月19日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Hi Courtney,
Thank you for the review. Glad that you found our customer service great. Customer service is indeed the one thing that we work very hard to strive for excellence, so your positive comment means a lot to us. And thank you for the feedback. We will certainly take that into account and refine our approach. Hopefully next time we will get a 5-stars from you!
Thank you again for taking the time to give us feedback.

5つ星のうち5の評価

Leah couldn't be more helpful

Leah couldn't be more helpful! Amazing customer service!

2019年11月19日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Thank you! We are very happy that you found our customer service amazing. Will pass on your comment to Leah.

5つ星のうち2の評価

Occasionally when calling to ask…

Occasionally when calling to ask something I get a different response from the different person at the call centre which is very unhelpful and frustrating at the time. They have improved their delivery of SMS's over the years which has been good

2019年11月13日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Hi Dr chiro,
Thank you for your review. We are sorry for your experience.
Generally speaking, all calls during Australia office hours are answered by our staff in the Melbourne office. Only calls that came through after hours; or on the very rare occasions when none of our staff members in the office are available to pick up the phone will the calls be directed to the call center.
Nonetheless, we are sorry for what you have experienced. Please accept our apology.
Thank you.

5つ星のうち5の評価

Its easy to use

Its easy to use, straight forward. I work afternoon shift most days and if someone rang sick I can just send message to the staff instead of calling them which is time consuming, especially if you are too busy with other things. It definately is a life saver. Thank you.

2019年11月13日
自発的なレビュー
5つ星のうち4の評価

Great service and very helpful support team

I am happy with their service. Their support team is very helpful and usually resolve issues on the same day. The only suggestion would be to have their servers hosted in Australia region for better API response time. I like the new portal interface.

2019年11月12日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Hi Pradeep,
Thank you for your review. Glad that you are happy with the service. We will be in touch to find out more about your comment regarding the API response time and to try working out a solution for you. Thank you for your patience.

5つ星のうち5の評価

Esendex is so convenient to use

Esendex is so convenient to use! I use it daily and I have had no issues with it what so ever! Would highly recommend all businesses to jump on board and check it out!

2019年11月12日
自発的なレビュー
5つ星のうち4の評価

Love Esendex

Love Esendex, just wish the landing page would hold more than 1000 characters and waiting for the RCC to come to Australia

2019年11月12日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Thank you Jade!
There is actually no character limit with SMS Landing Pages, so feel free to fill that with all the images and text you want! Please don't hesitate to get in touch if you have any doubts or problems. And we will definitely keep you posted when we have more news about RCS and its arrival in Australia.

5つ星のうち4の評価

Once I managed to log on it was easy to…

Once I managed to log on it was easy to use.
I wish I received a notification when the message was responded to.

2019年11月12日
自発的なレビュー
Esendex Australia ロゴ

Esendex Australia からの回答

Hi Anne,
Thanks for your review. If you mean notifications when people reply to your SMS there are options for that. I have forwarded your comment to your account manager and he will be in touch to run you through the options. Thank you.

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