Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
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Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ESSE からの回答
Thank you for your review. With kind regards from the ESSE Team.
Perfect for replacement parts for our…
Perfect for replacement parts for our Esse 500.
Great prices and fast shipping delivery options.
2025年9月4日
ESSE からの回答
Thank you for your review. With kind regards from the ESSE Team.
Just brilliant
Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.
2025年9月1日
ESSE からの回答
Thank you for your kind feedback. Please let us know if you need any further assistance in the future! With bestregards from the ESSE Team.
Poor delivery service
Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.
2025年9月1日
ESSE からの回答
We apologise for the delay in the despatch of our spare parts, we receive a significant increase in order levels during the colder months. We are doing our utmost to improve our delivery times. Thank you for your feedback. ESSE.
Ordering the parts I needed was easy but more info would have helped
Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.
2025年9月4日
ESSE からの回答
Thank you for your feedback, we will make sure this is clear in the future. With kind regards from the ESSE Team.
Really good wood burner …
Really good wood burner …. Can’t wait for it to get cold enough to use
2025年9月3日
ESSE からの回答
Thank you for your kind review. We hope you enjoy cosy evenings by the fire as it gets colder. With kind regards from the ESSE Team
Replacement fire brick.
The replacement fire brick was despatched promptly and arrived, via courier, unbroken!! It’s so good when a plan works.
2025年8月27日
ESSE からの回答
Thank you for your review. With kind regards from the ESSE Team
First if all they sent the wring part
First if all they sent the wring part.
Very disappointed that they blamed us for the part warping
2025年9月3日
ESSE からの回答
Dear Alison, thank you for your feedback.
I am sorry to hear that you recieved the incorrect part but understand that the correct part was sent out immediately and the incorrect part collected.
I also understand that you were advised that the riddle grate is classed as a consumable part as it may require changing as part of routine maintenance over your stoves lifetime.
Should you wish to discuss this further, please contact us on enquiries@esse.com
Kind regards, ESSE
Clear website
Clear website. No problem ordering correct spare parts. All parts delivered securely.
A good decision to buy a UK built multifuel stove.
2025年9月1日
ESSE からの回答
Thank you for taking the time to write your review. With kind regards from the ESSE Team
ESSE からの回答
Thank you for your review. The ESSE Team.
My item was delivered promptly with…
My item was delivered promptly with clear updates.
As yet I’ve still to install and use so can’t comment on performance and fit but don’t expect any issues.
2025年8月22日
ESSE からの回答
Thank your for taking the time to write your review. Kind regards from the ESSE Team
ESSE からの回答
Thank you for taking the time to share your feedback regarding our spare parts delivery. We’re always looking to improve, and your review is important to us. Please let us know what went wrong and how we might be able to increase your 1-star rating?
You can contact us directly at enquiries@esse.com or reply here. With kind regards, ESSE.
Found the bit that was needed on your…
Found the bit that was needed on your site easy to orderDeliverywas quick
2025年8月15日
ESSE からの回答
Thank you for your review, with kind regards, the ESSE Team.
Intelligent Web site,always there
Intelligent Web site,always there, backed by personable staff
2025年8月15日
ESSE からの回答
We are pleased to receive your kind review, thank you from us all at ESSE.
No customer care
I have tried calling Esse 6+ times only to be position 1 in queue for 10 mins then be placed on answer machine. They have emailed back but did not resolve the issue re being unable to organise purchase and shipping of an essential part for my esse cooker! Its been 4 weeks now and i cannot use it until fitted.
2025年9月4日
自発的なレビュー
ESSE からの回答
Hi Clare, thank you for leaving your review. I do hope our sales team has resolved your part requirement. Do not hesitate to contact us on enquiries@esse.com, 01282 813235 so we can assist. With kind regards, ESSE.
Lovely looking wood burner stove.
Lovely looking wood burner stove.
Hot Stuff Stoves fitted it very professionally.
2025年8月2日
ESSE からの回答
We are pleased to receive your kind product review and hope you have many years of enjoyable warmth and pleasure from your ESSE stove. We shall pass your feedback onto our retailer in Hoylake. With the best regards from everyone at ESSE.
Parts easy to find on website
Parts easy to find on website, easy check out and royal mail delivery which is really helpful as they know our place which can be a bit difficult for couriers to find.
2025年8月3日
ESSE からの回答
We are pleased that your ESSE parts delivery was satisfactory. Thank you for taking the time to leave your feedback. With kind regards from the ESSE Team.
Suburban vs rural
Suburban vs rural
- I like the construction of the stove.
- I don't like the lack of controls - one small air controller. I'm always needing to leave the door ajar.
- It is perfectly designed for suburban situations, but I live in a rural property - I need to burn the wood fallen on my 80 acre property, and that wood is 'variable'.
- I don't like the way the glass smokes up overnight.
- I do very much like to slow combustion that means I can easily re-kindle in the morning.
2025年7月22日
ESSE からの回答
Thank you for sharing your feedback regarding your ESSE stove.
To help us better understand and resolve your issues, we kindly ask you to contact our customer service team on 01282 813235 or via email at customerservice@esse.com. Please include details of your stove model and the name of the installer.
From your comments, it’s possible there may be insufficient draw from your chimney, which can affect performance. Our team will be happy to assist in diagnosing and improving the operation of your stove.
We look forward to hearing from you and helping you get the best from your ESSE.
ESSE からの回答
Thank you for taking the time to leave feedback. With kind regards, ESSE.
ESSE からの回答
Thank you for your feedback. With kind regards, ESSE.
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