Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... もっと見る
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Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... もっと見る
企業が回答しました
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... もっと見る
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Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
連絡先
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, 英国
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.5
優良
536件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experience
Good communication, prompt delivery and product arrived well packaged
Would definitely use again
2026年6月11日
Great customer service
Had an issue with the front corroding on a fairly new 1000T. Contacted them expecting to be fobbed off. Was asked to send some photographs and a few hours later I was told that although the cooker was out of warranty, it should not have corroded so the front will be replaced free of charge. Which they duly did. Fantastic customer service, really pleased.
2026年6月23日
自発的なレビュー
Ordered one day delivered next day
Ordered one day delivered next day. Absolutely first class service.
Thank you.
2026年6月8日
ESSE からの回答
Thank you for taking the time to leave a review. Kind regards, ESSE
ESSE からの回答
Thank you for taking the time to leave a review. Kind regards, ESSE
ESSE からの回答
Thank you for taking the time to leave a review. Kind regards, ESSE
Correct product delivered on time
2026年5月29日
ESSE からの回答
Thank you for taking the time to leave a review. Kind regards, ESSE
ESSE からの回答
Thank you for your kind review. Kind regards, ESSE
It works really well and looks wonderful
2026年5月23日
ESSE stove installation.
They did a very good clean and professional job , we are very happy with the work that was carried out in connection with the installation of our ESSE Stove.Thank you .
2026年5月6日
Super prompt service and shipping of a…
Super prompt service and shipping of a spare part to Ireland with no delays at Customs - making the ESSE Ironheart a very viable alternative for Irish customers- thank-you
2026年5月17日
Easy to order through the Esse spares…
Easy to order through the Esse spares site, everything I needed was sent well packaged and arrived safely within 2-3days ,great communication from Esse and the courier keeping me up to date with my delivery, very pleased with Esse and would definitely buy again if I need to thank you very much.
2026年5月10日
Prompt delivery and quality product.
2026年4月29日
Very fast turnaround
Very fast turnaround, even allowing for overseas. Excellent company & products.
2026年4月30日
Outstanding - How to make a house a home….
Where do I start…..we recently purchased a 1000XPro cooker made by Esse.
From the very first enquiry through to visiting the showroom the level of service and attention to detail was exceptional. Everyone we met was welcoming, knowledgeable and genuinely happy to help, taking their time to answer our many (many!) questions.
Nothing ever felt rushed, the visit itself was a pleasure with the added bonus of a visit to the lovely cafe next door.
When making a significant purchase like this you naturally hope everything goes smoothly, and it did.
As for the cooker itself I’ve loved every minute of using it. I only wish I’d made the switch years ago. The flexibility of the Esse has been a huge advantage for us, working alongside our air source heat pump and solar battery this helps keeps energy costs down - something that’s more important than ever.
All in all, an exceptional product, backed by outstanding service. Highly recommend.
2026年4月15日
ESSE からの回答
Thank you for your kind words. We hope you have many years of delicious meals on your new ESSE!
Very helpful and knowledgeable helpline…
Very helpful and knowledgeable helpline and great spare parts service
2026年4月28日
Customer service was excellent when I…
Customer service was excellent when I needed a spare part for my esse 500. Great communication and fast dispatch I wouldn't hesitate to recommend Esse.
2026年4月8日
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