Went to order my new Motability car and was made to feel like a second. LA citizen. I had an appointment at 3 pm was told run in late but wouldnât be long at 3.30 was told just going to show custo... ãã£ãšèŠã
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Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didnât admit until as... ãã£ãšèŠã
I took my b max in for diagnosis,was informed that the car needed new fuel pipes,spill pipes and injector seals etc. my own mechanic didnt agree but spent a day removing and refitting all these parts... ãã£ãšèŠã
I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... ãã£ãšèŠã
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Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group weâre proud of our long-established reputation for integrity, first-class customer service and competitive pricing.
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Dunton Ford Link, SS15 6GB, Basildon
- 01268 522744
- enquiries@essexautogroup.com
- www.essexautogroup.com
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I have had my Fiat 500 for over a monthâŠ
I have had my Fiat 500 for over a month now and I am very much enjoying driving it. I find it very nippy arund town and it is easy to park. Thank you for all your help at Essex Auto Group at Kent Elms.
5 Star Service by Essex Auto Group Lakeside
Great service by Essex Auto Group in Lakeside, Essex.
Lewis was brilliant from start to finish assisting us selecting the right car for what we wanted, in keeping us updated weekly prior to our car being delivered, great handover when car arrived and even took the time to call me personally a few weeks after I got my new car to make sure everything was OK.
This is the second time I have purchased my new car with Essex Auto Group and will definitely be back.
I was treated with curtesy and respect.
Brett was very helpful
Brett was very helpful, would recommend him to anyone
Purchase of new car from Ray at Dunton Essex
Ray was always up front with us regarding the very long delay in shipping our new car into the UK. The whole experience was easy and everything was explained to me.
My partner took his skoda to theâŠ
My partner took his skoda to the Rayleigh branch for servicing a couple of years ago. First he was waiting in the cold as they did not tell him he had to go to a different show room along the road (not essex auto group) to book in. Then they tried to charge him more than quoted for the service. But the worst thing was they said the battery was failing and needed replacing. 2 years latter the battery is still running fine...no issues at all. In fact when he had it serviced the following year the battery tested ok and there was no recommendation to replace it. Draw your own conclusions.

Essex Auto Group ããã®åç
My mobility specialist Adie Ward
My mobility specialist Adie Ward was very professional answered all my questions.He was kind cosiderate to make sure I had everything I needed.
As usual I was very pleased with theâŠ
As usual I was very pleased with the whole experience
Friendly , warm and full of knowledge.
Right from the 1st meeting to driving my car off the forecourt we was met with warmth, friendliness and an unrivaled knowledge of everything I needed to know to buy a xar suited to my needs.
Neil was always available for any extra queries I had and always explained everything in detail.
I cannot thank him enough.
My car I bought is a Kuga st line x and it is beautiful.
Easy and comfortable to drive and suits my needs exactly, whilst also looking very stylish. The Ford Kugas are good cars in my opinion.
Very Pleased with Essex Auto Group Thurrock Lakeside
Would Recommend Essex Auto Group In Thurrock Lakeside. This is the second vehicle we have purchased and would go back again. No hard sell, they do everything the can to help, clear explanations and extremely polite and helpful.
I would say that the service I receivedâŠ
I would say that the service I received was very good and they couldn't do enough to help me very pleased with the service.
Exceptional customer service!
Got what I needed
Excellent service very professional got the car when I wanted it at a fair price
All together quality service Ian yourâŠ
All together quality service Ian your salesman was brilliant nothing was too much trouble.
I had excellent service from your salesâŠ
I had excellent service from your sales team. The only fault I found was with the people who valet the cars before they are collected. The car was not up to the standard I expect from one of the top Ford dealers in the area and it was returned to be cleaned again. When it came back it wasnât much better.
I came close to not accepting it. Other customers would have turned it down
professional friendly and knowledgeableâŠ
professional friendly and knowledgeable service
Great sales from Steve Devonshire atâŠ
Great sales from Steve Devonshire at Rayleigh he went above and beyond for me thanks Steve.The only thing I would say is who ever Superguards the cars need to pay more attention to the finish as all the outside trim was all marked with white polish.Nothing to do with Steve as we both didnât see it as it was raining hard when I picked the car up.
Very good service
Very good service from Gary Byford when we bought our car. He got it serviced, MOT'd and valeted earlier than the original date they gave us.
Fantastic service would definitelyâŠ
Fantastic service would definitely recommend and use again.
The deal was carried out with excellantâŠ
The deal was carried out with excellant eficiency and we were very pleased with our purchase
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