Halfords Autocentres レビュー 

Avoid Halfords at all costs. I have now given them four separate opportunities to complete a standard tire fitting and wheel alignment, and every single visit has been an absolute disaster due to sheer incompetence and broken systems.
​Fail 1: Booked and paid online, only to be told they didn't actually have the tires in stock. It then took five days to receive my refund.
​Fail 2: Rebooked at a national branch, paying another £430 upfront. I arrived in my van only to find out the vehicle physically couldn't fit through their entrance gate. Why their system allows van bookings at branches that can't physically accommodate them is baffling. Halfords was now sitting on over £800 of my money across pending refunds, leaving me without the funds to take my business elsewhere.
​Fail 3: Once my money finally returned, I booked a Halfords Autocentre. They managed to fit the tires, but then informed me their wheel alignment gauge was broken with no backup available. I was forced to drive away with unaligned wheels, actively risking uneven wear and damage to brand-new tires.
​Fail 4: Booked the alignment again a week later for a 10:30 AM appointment. I arrived on time only to be told they couldn't even start the job for another hour, let alone finish it, and that I'd need to leave my vehicle with them for the entire day. None of this was communicated at booking or payment.
​Four appointments, hundreds of pounds tied up in refund delays, zero respect for customer time, and a job that is still not properly completed. Completely unfit for purpose.

Do not join motoring club, near impossible to cancel
Their own ai chat bot does not understand the term cancel subscription and there is no way on website to cancel. try live chat and i think it know that you are trying to cancel so there is nobody avaliable, funny that.

Absolutely awful service - Passed from pillar to post with no resolution.

Tried to book an home visit for an air con re-gas. Kept checking the local availability and saying available, allowing me to select a timeslot, but every time I went to checkout, the booking kept failing saying there was an error with the booking system.

Spoke to someone on the online chat - They said they were unable to assist and I would need to phone.
Phoned up, only to be told they are unable to do home visit - Why have this option available then if you're not able to do them?!

I decided to book at my local garage instead.
What an utter sh*t show.
Booked a date and a time slot, proceeded to checkout and pay, only to be told there is a problem with the booking and I need to phone.
I phoned the number given, pressed option 4 to speak to someone about a booking, only for the call to end.
I then phoned back, tried option 5 to make a complaint, again, only for the call to end.

Currently £75 out of pocket, not knowing whether to turn up at the garage or not. Trying to resolve with online chat, but I don't have much hope. Wish me luck.

Never using Halfrauds again.

I booked an MOT and my car failed they quoted me approximately 1500 pounds for the work, my local garage have quoted 556 the same day using genuine parts.

They don't deserve any star as they are very incompetent and not able to do any repair work.
I got my brake discs and pads changed through them when they had this so-called "Brake4Life" scheme, and now, when my pads require replacement, they are simply refusing, even though I am an existing customer and had my discs and pads replaced through them.
They simply don't help with anything, and customer service is a total time-waster.
There is no point in raising any complaint with them, as they simply do not listen.

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I tried all the options before leaving the feedback but I didn't get anything. I managed to raise a complaint with reference 01319895, so please look into this as a matter of urgency and help.

I made the appointment and drove ten miles to get there only to find that it could never have done because the person who does it had been off sick. No sorry here’s your money back or attempt to sort. A total waste of time and now I’ve had to complain just to get my money back when they could never have done the work. Total madness

Deliberately difficult to cancel auto-renewal

I bought a Halfords membership at the Thetford store for around £55 for the year. Before signing up, I specifically said I was only interested as long as I could stop it from auto-renewing. I was told that although it automatically renews, I could simply cancel the auto-renewal straight away while keeping the membership I'd already paid for.

That was simply not true.

I went online to turn off auto-renewal and found there is no straightforward option to do it. Instead, you're pushed through to a chatbot, which just said nobody was available to help. I then had to phone Halfords and, when I finally spoke to someone, I was told I cannot turn off auto-renewal now. Apparently, I have to wait until I'm within 50 days of the end of my membership.

The alternative? I can cancel the membership now — but then I lose the benefits I've already paid £55 for.

This feels deliberately designed to make cancelling as inconvenient as possible in the hope that customers forget about it and get charged for another year. Whether that's the intention or not, it's an incredibly poor and customer-unfriendly system.

I specifically checked this point before buying the membership and was given incorrect information in store. If I'd been told the truth about how the cancellation process worked, I wouldn't have signed up.
Absolutely ridiculous. Halfords should allow customers to switch off auto-renewal at any time without cancelling the membership period they've already paid for.

Car booked for MOT directly with Halfords Auto Letchworth and Service on same day through MotorEasy. Service reception said there would be no problem and was very helpful (think his name was Bally). Different customer service chap on reception when I dropped off. He was unhelpful and obviously thought the customer was always wrong an everything is too much trouble person. I got a text to say car was ready for collection only to walk 30 minutes in heat to collect to find it on the ramp and they had only just started the service. No coordination between jobs, no explanation or apology, just a grunt. Fortunately when I collected original guy back on who was jolly and friendly obviously striving for excellence whilst the other striving for mediocrity . Whole experience left bad taste and after 10 years I am divorcing Halfords Auto Letchworth

Booked an mot it was failed I took to another garage for repair which the staff didn’t like it because of sales convening targets went for retest lot of bla bla bla never recommend thugs

MOT claimed tyres were required, the work was approved. hours later I’m phoning them for an update, they’re waiting for the tyres to come in. These are basic run of the mill tyres, no 23” low pros
I won’t be using them for any of their services again. 5 hours for tyres. What a waste of a nice day, amateurs

Epsom branch useless!! Ordered battery to collect and roofs that would receive text within the hour...... nothing.... called customer service (South Africa!) And Alex's if my order was ready - yes it was. Went to collect it and had to wait 10 minutes while the staff just sauntered around. Asked why it was not at the counter waiting.."heavy item" but they're are other batteries waiting for customers.... never received a text to say the order was ready but 3 houses later got an email saying it was ready..... total water off a company and poor staff

Poor service, excessive waiting times and missed commitments. Booked car for work to be completed, which I was told would be completed in 2 hours, 3 hours later they still have not even looked at the car and can give no guarantee as to when it will be completed. Disappointed to see a once trusted brand being run into the ground.

⭐ -0 Star – Halfords: Absolute joke of a service!!!! Avoid!

Absolutely disgraceful experience. I would strongly recommend getting a second opinion before agreeing to any expensive repairs here. I paid online for an A/C diagnostic because my air conditioning wasn't cooling properly. I already knew the system had a very slow refrigerant leak because I had recharged it myself twice, and on both occasions the refrigerant lasted roughly **two weeks** before disappearing again.I explained all of this to the technician before leaving the car. I also told him that I had already added UV dye oil specifically to help locate the leak. I made it very clear that this was a slow micro-leak and that I wanted the A/C system properly diagnosed. I left the car there and, about half an hour later, received a call telling me there was “bad news.”When I returned, instead of simply explaining what they had found with the A/C, I was suddenly being told about a blown parking light bulb, LED lights in the rear lights and other electrical issues.I had to stop him and remind him: I brought the car in because the A/C wasn't working, not for a complete inspection of every light and electrical modification on the car.Then came the real shock.I was told I needed a new condenser costing £400, plus a relay and another component with the total repair coming to £1,000. I questioned this immediately. I showed him that I could find a compatible condenser online for around £50, and even checking normal motor factors such as Euro Car Parts, similar condensers were nowhere near £400.His response was essentially: “We don't buy from eBay.”
Fine. I completely understand that a professional garage doesn't necessarily use eBay. But even allowing for a legitimate parts markup, I cannot understand how a condenser that can be purchased for roughly £50–£100 elsewhere suddenly becomes a £400 part through Halfords. I understand that garages have overheads, labour costs and need to make a profit. That's not the issue. The issue is being presented with a repair bill approaching £1,000 for an A/C problem without a clear explanation of why the parts alone are priced so dramatically above the normal market price. And remember, I had already told them that the system had a slow refrigerant leak and that UV dye was already present. If the leak could not be located with the UV dye, I expected the system to be properly pressure-tested using an appropriate method rather than simply being presented with an enormous parts bill. I went in for an A/C diagnostic and somehow ended up hearing about bulbs, rear lights, electrical problems, a condenser, relays and a potential £1,000 repair.At that point I was half expecting them to tell me the tyres and exhaust needed replacing as well. 😂This is an absolute joke!If you don't know much about cars, my advice is simple: do not automatically accept an expensive quote. Get a second opinion and check the price of the parts yourself before authorising any work. The experience left me feeling like I was being treated as though I knew nothing about cars and would simply accept whatever price I was given.I came in for an A/C problem. I did not come in to have half the car added to the repair bill.Extremely disappointing experience. I will not be returning to this Halfords branch. Get a second opinion before spending your money here.

It seems impossible to book a slot other than a paid-for "premium slot". However, on arrival at the designated time this counts for nothing. Happened three times with a recurring issue. Wrote to the company (post to the chief executive, but have not had the courtesy of an acknowledgement, let alone a substantive reply. Customers, it seems are an interference with the smooth running of the business. In which case I shall take my custom elsewhere. And as I have have multiple vehicles, it will, I hope make something of a difference to them.

Shocking service, car not ready twice at estimated times but no communication, lack of detail and management

Parts not there ready for appointment booked in two weeks in advance, had to wait for delivery ... did not tell us when car dropped off no parts there and was told it would be first job ,,,,, had to go back 90 minutes after estimated complete time and they then told us and were still working on car as never had parts !!

Had 4 new tyres in May and 1227 miles later in July tread had worn by half. At Mot in June they did not and despite asking give me MOT certificate showing tyre tread, when queries they then said human error on bill and don't worry tyres are ok.

everything feels like a shambles and cover up for short staff, poor management and claims of company policy to justify

Raised a complaint to customer service who did not respond to main issues and then they closed case without replying to feedback

As a premier member will never touch this store again

I made the unfortunate mistake of upgrading my free Halfords motoring club membership to the premium version. Do not make the same mistake as Halfords makes it almost impossible to cancel an auto renewal. I recently decided it was no longer worth the £55 a year it costs and tried to cancel the auto renewal. I was told I could not do that unless I rang up on the day before the renewal. I could cancel it before the renewal date but then I’d lose all the subscription benefits I’d already paid for. When I then said ok give me a pro-rata refund for the benefits I’d lose it said it won’t do that either. Basically the whole operation is designed to make sure you forget to cancel so they can take another £55 off you. From a good value perspective it also falls flat. One of the claimed benefits is the ‘free’ MoT worse £54 which comes with it but like most motorists I book a service at the same time. On Halfords own website an MoT booked with a service only costs £20 anyway so even the supposed benefits don’t add up. As for the auto renewal I’m sure there is now legislation in place - or due to be announced - banning this underhand tactic. Like I said avoid at all costs because on every level the inconvenience is ridiculous and advertised benefits don’t even add up. I’m contacting trading standards in the interim.

I am extremely disappointed with the service I received from Halfords.

I booked appointment and placed an order worth £255 for dashcam only to be let down with less than 12 hours’ notice appreciate that sickness cannot always be predicted or avoided, but cancelling at such short notice is simply not acceptable, particularly when I had made arrangements and committed to spending a significant amount of money with Halfords.

What makes this even more frustrating is the apparent double standard Halfords state that if a customer is unable to proceed or certain circumstances prevent the service from going ahead, a £40 aborted appointment charge can be applied Yet when Halfords are unable to provide the service, customers are apparently just expected to accept the inconvenience without any consideration for the time, arrangements and disruption caused.

If customers are expected to respect Halfords’ cancellation and aborted appointment policies, then the same level of responsibility should apply to Halfords

Customers’ time is valuable too

This has completely damaged my confidence in the company I would expect better communication, better customer service and, at the very least, reasonable notice when an appointment cannot be fulfilled

Very poor experience I will seriously wont be using Halfords again and would advise others to think twice before booking them fed up with double standard service is how customers are treated.

Ordered and paid for 5lts antifreeze online paid with apple pay didn’t get an email or text went next day Coalville branch didn’t now anything sent me to national tyres auto centre as they own it nothing back to Halfords still nothing so 5 days later £21 out of pocket and no assistance to get it back terrible company

I took my car in because the wipers don’t work. I was quoted £750 for a new front wiper motor for my 2015 VW Polo. I looked up the cost of a new motor on their website and the part they recommended and had to order in for my car is around £190 which is already more expensive than the ones I found from other sellers. What a joke to then quote £750 and worst of all it is apparently a 1 hour job max.

Worst experience at Halfords Farnborough branch.
You will keep loosing customers this way.
We needed help to choose a suitable roof bars for our car. At first we were told they can fit at 1 o’clock and when we agreed they said they are double booked at 1 and were asked to come back at 3.
When we asked for help to choose the roof bars and the bike rack. They said come back at 3 o’clock. Even the store manager was very arrogant and spoke to another customer while we were waiting for them.
Won’t be buying from Halfords again with this attitude.