Europcar レビュー 

Do Not Rent from Europe car, they stole money from me and refused to return it, the said I got a ticket which I did not (I proved to them I didn’t) and they still charged me for this and a processing fee which they refused to refund dispite it being a paperwork error on their end how do I get charged a processing/admin fee and for a ticket that didn’t exist

What a terrible, terrible company. Stay right away, good people! They will charge you like a wounded bull for things you never booked for...and their harassment will go on for months.

Very disappointing experience with Europcar. The manager, Shazia, was extremely rude and unprofessional. I was asked to provide a passport at pickup, which was never mentioned in the booking confirmation.

When I asked her to show where this requirement was stated, she refused and instead cancelled my booking on the spot. Later, customer service confirmed that she cancelled it herself and didn’t even leave any notes explaining the reason.

This lack of transparency and accountability is unacceptable. Because of this, my entire trip was disrupted. Europcar seriously needs to improve how managers.

Not recommended at all….

ABSOLUTE ZERO STARS The worst experience i have ever had, do not go through them ! no paperwork provided, upselling cars when not required, exploit the vulnerable (especially tired or weary travellers) and the costs they charge is NOT what you see online. last but not least my deposit has not been returned as they have been very dodgy and stated that the car was returned 3 hours late but it was not !!! the car was returned bang on time at the airport counter in Christchurch NZ (i am following this up with airport security cameras), DO not let your family members or yourself go through the stress. Avoid europcar (Christchurch airport nz)and routes rentals at all costs . If my issue isn't resolved and i don't get my deposit back i am going to keep hassling the company and place bad reviews. They are literal thiefs and won't let them get away with it. If they pay me what they owe me i will delete reviews, if not i am going to keep fighting for my rights.

A total disgrace and very stressful to rent with this company. I booked a car for five days from Wellington. Return to Wellington. Pick up in Wellington was arranged for 4 pm. But as I realise the ferry arrives at 5:30 I tried to change the pick up time to 6 pm. Was told that the office closes at 5 pm in for a surcharge. I could change pick up to 6 pm. But for that I had to cancel my booking and make a new one. My prepaid money will come to my account in 3 to 4 weeks. What an unprofessional lot and what a rip off. The drop off was just as difficult. As the office opens at 12:30pm and the barge to Picton leaves at 12:30 pm. All enquiries to Euro car are done via Manila or somewhere else in the world where they don’t have a clue how this all works. How can you have an office at the ferry terminal and close before the barge arrives and open at the same time when the barge leaves don’t book with this company as they have lost the plot and don’t care about customer service. Now I have to wait for four weeks for my refund whilst I’ll have to make a booking with another company. That is a little bit more user-friendly in relation to fairy times between the two islands. The whole thing is just absolutely pathetic okay?

With seven months notice of our reservation, and a few days prior reconfirmation, we arrived to not having the vehicle available. We had requested an eight passenger kia or ford transit. Upon arrival, we were told that neither vehicle was available but they could "upgrade" us to a twelve passenger van. This was definitely not an upgrade! The entire passenger windows were covered in painted on advertisement for Europcar rental, and none of us could see out the back windows. Imagine traveling so far to view the beautiful countryside of New Zealand and only seeing blurry views out the window for a week strike. So disappointing!

Booked the car through a third party. Once we got to the Europcar desk to pick up the car they did a massive up-sell. Asked for more money and a large deposit even though I had paid the other company.
We got to the car and it had a massive dent along the driverside. It looked horrendous which we weren't told about.
After we haded the car back, I was charged an extra $420 for no explanation and my deposit wasn't refunded. I've made a complaint, but it takes 7 working days for them to respond, I had a response on the 7th day saying they would look into it.

Poor service, damaged car, over-charging. Very disappointed and would never us them again.

This is a scam. There was no incident and to get the damage assessment since there was not even a minor incident.

They take advantage of unsuspecting customers - who may have missed conducting a vehicle inspection prior receiving/returning the car to earn their living.

Customer before me might have inspected their car before and after and since Europcar was unable to make money ethically from them, they passed it on me. There is no use of their fair wear and tear policy and it is drafted to con customers who will believe that they actually follow the policy.

To provide those $$$ damage costs for minor scratches is excessive and daylight robbery especially since the car was well taken care of.

I will never use Europcar in NZ or anywhere in the world and sure provide a review for being targeted for the scam they are running under the guise of the rental car.

Poor poor ethics. I can understand why they have just 1-star review stating exactly the situation I am going through. Its their tried and tested method to extract money unfairly.

Stay away from them. Their car may be cheaper than others but thats coz of what they will try to extract claiming damage

Had a great experience at the Europcar counter in Queenstown with Nikita and Ayush.

Nikita and Ayush went out of the way to assist me.

Such behaviour shows how important it is for Europcar to take care of their guests and the service attitude that both showed exemplifies this.

Cheers,
Sanjay Maheshwari

if i could give it a 0 i would, bunch of scammers who willblame you for “damage to the car” when you haven’t done anything to it. Never hire from this place and check your bank transactions in case they have taken money from you.

First, I rent a car with keddy's car rental and ended up being a different company "EUROPCAR" the worst company in NZ, poor customer service, and the deposit policy is very suspicious, it takes 4 weeks to get my $500 deposit refund and the transaction just disappeared from my bank statement, the bank didn't know anything about this kind of transactions and it was a nightmare to get my money back. AVOID THIS COMPANY.

On my recent holiday I hired a car through Carjet in New Zealand from Christchurch Airport CJT-191676762 on 18 Nov. Firstly, there is no Keddy Rent a Car as per the instructions from this third party provider and I had to go to the Europa desk. Then despite booking 4 weeks in advance there was no car available. I had no warning of this, and spent the 2 hours waiting for one to become available. The member of staff Jay had an appalling attitude, telling me that I was one of about 50 people in the same position! He was not clear about my options and when I made a suggestion, he barked at me that he had already said that. I replied that he needed to be more clear, to which I was told I should open my ears!! I found this appalling customer service and extreme rudeness totally unacceptable. They have a real problem with this 'partner' which can only give Carjet a very bad name.

We hired a car from toulousse, lovely car. Due to the location of the airport the staff advised to return car without refueling. Odd request as usually we would fill to full and return. We used 1/4 tank and on return again reconfirmed guidance was correct and we would only be charged to fill to full 1/4 tank equivalent the deposit would then be returned to me. Unfortunately no deposit has been refunded I made an official complaint and was told Unfortunately nothing can be done. I just wish I had followed my own instinct and filled the tank using only 20 euro. Instead I did not receive my approx. 400 NZD deposit back. Do not recommend using this company and lesson 100% learnt. Most expensive waste of money to date.

Terrible experience – never again!

I had a very bad experience with Europcar. Here are the main issues:
1. Unfair contract terms:
Even if you pay a small fine (e.g. for a traffic violation), Europcar still charges an additional fee just for informing you about it. So you end up paying twice – once for the fine, and again to Europcar. Totally unreasonable and customer-unfriendly!
2. Excessive waiting time:
I had to wait almost 2 hours to get my car – unacceptable, especially when traveling with children.
3. Poor vehicle condition:
The car was given to me with almost no tire tread, and I ended up with a flat tire on the road, which I had to pay for myself. That’s a serious safety issue!
4. Unfriendly customer service:
The staff was extremely unpleasant and unhelpful, with no willingness to assist or take responsibility.

I absolutely do not recommend booking with Europcar. Just frustration and stress!

Hi
Worst service ever.
Flight was changed, we couldn’t help that, couldn’t change my car booking, waiting & on hold for ever on the phone multiple times. No satisfaction achieved. So cancelled my booking, now I'm being charged a herendous amount for the cancellation, its not fair that something cant be resolved.
So ill be leaving a bad review and would never use the company again or even recommend it to anyone.

Todd Armstrong

If there was a less than 1 star, they would get that. Despite having prepaid for our rental via DriveAway, Europcar LHR went ahead without our knowledge and recharged us. They bamboozled us into accepting what was supposed to be a free upgrade, scribbled some illegible writing on a piece of paper, and proceeded three days later to remove $3k from our credit card. We raised the alarm with our travel agent and with Europcar. To make matters worse, we didn't even get an upgrade, and the car was faulty due to a system upgrade that was required. We are still battling with them to get our money back and will probably have to go to BVRLA for mediation.

BEWARE my booking was made through a travel agent who used Driveaway to book me a rental car. I chose the Europcar offer.
Someone (still waiting for Europcar to tell me who)cancelled my Europcar rental the day before I was due to pick up. On arrival I was told my Driveaway booking was no longer valid and I had to pay again. With time difference to other side of the world and being a weekend there was no after hours support. Still trying to find who responsible to provide me a refund.

Rented a car at Dublin Airport through a 3rd party provider. It had insurance (minus excess) plus a cross-border fee. The operator at the airport told me it didn't, and that 3rd party operators often misinform people. She didn't look at my form. Once at the hotel, I realized she had charged me for full insurance at an extra cost of $2000NZ including the border fee again. It was a blatant misrepresentation to up the insurance cover. 3 calls to customer service, nobody wanted to know. One told me I had signed a form, so there was nothing I could do. Don't use this company, they prey on tourists and pressure situations

Extremely Disappointing – Left Stranded past Midnight with No Support

We’ve travelled extensively and rented vehicles across the world — but our experience with Europcar Auckland Airport was one of the most disappointing and distressing we've encountered.

Due to a flight delay (NZ126 from Melbourne), we arrived at Auckland International a bit late — only to find the counter completely closed.
No signage. No instructions. No way to access the pre-paid vehicle.

Worse still, I called the staff's number (provided by the other rent a car companies around that were open) multiple times — and after several unanswered attempts, the line returned an engaged tone as if deliberately taken off the hook. It was clear nobody was coming to help.

Meanwhile, other rental companies like Hertz, Ezi, Thrifty, and Dollar were still open and serving customers during the same timeframe. Only Europcar was shut, with zero support available — despite knowing travellers arrive on delayed flights.

We were travelling with young children and an elderly family member with a heart condition, and this failure left us stranded well after midnight, exhausted and forced to rent another vehicle at significantly higher cost just to get to our accommodation.

Even after providing full documentation and contacting Europcar via Trip.com, no apology or refund was offered — just a cold “no show” response, ignoring the context entirely.

This wasn’t a no-show. This was a clear failure in basic service.

❌ If you value reliability, customer support, or even basic professionalism — do not book with Europcar Auckland.
I certainly won’t again.

Paid for a car in NZ with no extra insurance. Told the man at the desk at Gatwick we didn't want it as well. Got back to NZ to find we had been charged an extra $1500 plus dollars. Do not use this company.