Was shown around for our first visit by Jack who was very friendly and informative and made us feel good about choosing to join the center. 2nd visit was to use facilities, gym then spa, both of wh... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I enjoy all the facilities this Leisure centre has to offer. I mostly use the great swimming pool. The staff are very friendly and very helpful. You are always greeted and welcomed when you arrive and... もっと見る
Booked to go to aqua fit a week before the session. When I arrived in the pool on the day it turned out that staff had not booked me on the session. The staff are usually excellent and Beth the i... もっと見る
企業が回答しました
Great leisure centre great instructor great staff wide range of activities, good gym and pool abs sauna and jacuzzi and value for money clean
企業が回答しました
企業情報
当該企業による記述
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
連絡先
Deepdale Road, TS13 4RS, Loftus, Saltburn-by-the-Sea, 英国
- 01287 642020
4.1
ほぼ満足
14件のレビュー
ネガティブなレビューの 34％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and fun
Was shown around for our first visit by Jack who was very friendly and informative and made us feel good about choosing to join the center.
2nd visit was to use facilities, gym then spa, both of which were easy to access and use. Brandon at front desk made us feel very welcome and comes over as very friendly and proud of the center
Center has a good variation of classes for differing abilities. Look forward to using more
2026年3月4日
自発的なレビュー
Great local leisure centre.
I enjoy all the facilities this Leisure centre has to offer. I mostly use the great swimming pool. The staff are very friendly and very helpful. You are always greeted and welcomed when you arrive and acknowledged with a goodbye when you leave.
2025年12月22日
自発的なレビュー
Disappointed
Booked to go to aqua fit a week before the session. When I arrived in the pool on the day it turned out that staff had not booked me on the session.
The staff are usually excellent and Beth the instructor is absolutely amazing.
Unfortunately a customer complained about the class having two to many people and I was therefore unable to take part in the session with the rest of the group.
Most people who book on are very rude and don't even seem to take part in the session. It would be more appropriate for the majority of the people who attended to attend a coffee morning or knit and natter group instead and leave spaces free for people who actually want to get fit.
2025年7月30日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your recent experience with our Aqua Fit class, I completely understand how disappointing it must have been to arrive ready for your session, only to find out that your booking hadn’t been registered and that you couldn’t take part.
It’s great to hear your kind words about Beth and our team, we will be sure to pass that on to them. However, we do appreciate how frustrating this situation must have been, and we will pass this back to the team to ensure our booking process is double-checked to prevent this from happening in future.
Your comments about class attendance and ensuring spaces are filled by those wishing to fully participate are also very valid and will be taken on board when reviewing how we manage bookings.
Thank you again for your feedback, it helps us improve. I hope we can welcome you back soon for a smooth and enjoyable Aqua Fit session.
Great centre and run by a excellent…
Great centre and run by a excellent team of guys keep up the good work 👍👍
2025年6月17日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Hi Gary,
Thank you for your feedback.
We’re so pleased to hear you’re enjoying the centre and that the team has made a great impression.
Your support means a lot, we’ll be sure to share your feedback with the team.
We look forward to seeing you again soon, and we’ll do our best to keep up the good work!😊
Have a great week.
Very friendly and helpful team.
Very friendly and helpful team.
Brandon at the Loftus Centre was so welcoming and so helpful. Brilliant customer service
2024年12月15日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Hi Kat,
Thanks so much for the review and the 5 stars. It's great read that Brandon is having such an impact on your health and wellbeing journey at Loftus.
We will pass your comments on to the relevant manager at site who will let him know.
Have a great New Year.
Great leisure centre
Great leisure centre, always clean and welcoming. Fantastic 6 lane pool and well equipped gym that will meet most people's needs.
Staff are always friendly and happy to help.
2024年10月14日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Hi Peter,
Thank you for your feedback and the 5 stars.
Its always nice to read that the site and colleagues alike are having a positive impact on someone's journey.
Thank you for making us aware and we will pass on to the team at Loftus.
Everyone Active - Loftus Leisure Centre からの回答
Thank you, that's great to hear!
Great leisure centre great instructor…
Great leisure centre great instructor great staff wide range of activities, good gym and pool abs sauna and jacuzzi and value for money clean
2023年8月11日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Thank you so much for your kind words. We really appreciate your positive feedback about our staff and are so pleased to hear that you are enjoying the facilities and all the different things we have to offer here at Loftus.
Staff are friendly and helpful
Staff are friendly and helpful. Very welcoming. Love the steam room and jacuzzi. Just what we need in these stressful times.
2023年7月13日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Thank you for providing feedback. We greatly appreciate your positive comments regarding our staff and are pleased to hear that you are enjoying our facilities and finding time to relax.
Great leisure centre
Great leisure centre facilities & many classes to choose. Clean, great pool, changing rooms & the sauna, steam room & jacuzzi are a bonus.
2023年2月20日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Thank you for taking the time to feedback. We are glad you like spending time at Loftus and hope you enjoy all it has to offer.
Very clean centre
Very clean centre, excellent staff good parking wide range of activities
2023年2月2日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Thank you for taking the time to feedback. We are glad you enjoy our facilities and your kind words about our staff are appreciated.
I like to swim in an adult only session…
I like to swim in an adult only session as I am frightened of youngsters jumping in on me .
I go 7-30 am Thursday
2022年12月29日
自発的なレビュー
I really enjoy my visits to the centre
I really enjoy my visits to the centre. The staff are really friendly and helpful.
2022年9月21日
自発的なレビュー
Everyone Active - Loftus Leisure Centre からの回答
Thank you we are glad your enjoy your time here.
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