Everyone Active レビュー 

Appalling website. No pool timetable-no helpful information at all-don’t even know if the pool is open for public swimming and just lost about an hour of my life trawling through the website because I thought the info must be there somewhere and I was just to stupid to find it…it’s not…they really are that … we’ll use your imagination.

Our gym has recently been taken over by Everyone Active and the transition has been fantastic. They managed to stay open the entire time with absolutely minimum disruption to members which was greatly appreciated. Thank you to the staff who made this possible.
The improvement in the facility is already noticeable. The gym is completely spotless and the staff are incredibly attentive and friendly. I am especially impressed with the new reception setup-it is much clearer and easier to get attention now whereas before, I always found that there was a lengthy wait to speak to someone-I hope this excellent service continues.
Highly recommend the new management.

I honestly don't know how much worse the transfer of operations to Everyone Active in Sheffield could have gone for me.

I was told in a communication before Everyone Active took over that all freezes on accounts would be transferred. Great, I'd a break in my arm and Places Leisure (the previous provider) had processed this giving me a three months freeze.

So transfer happens, no freeze acknowledged and money taken from my bank account.

I try and call the membership line at Graves Leisure Centre but persistent no answers, so had to ask a friend to drive me so I could resolve in person. Was told on this visit that everything needed to be done through the app and they couldn't resolve on site.

I'm not a luddite but I've found that using the app to resolve the payment that shouldn't have been take and the account freeze meant I entered an appalling automated loop and was consequently unresolved. I contacted them via their well hidden contact us button and was told I needed to return to the freeze loop to clarify how pong I needed (despite being clear about what had already been (and continued to be requested in my message) AND, contact my bank to ask for an indemnity as they won't refund the wrongful payment.

I hope hope that Sheffield City Council are able to use this review as part of service level agreement discussions.

The worst place i have ever been. ignorant staff to busy flirting with other members of staff. Manager refused to refund me.. absolutely disgusting..

A very welcome change over, I've seen certain aspects become a lot more efficient which is great. Friendly new face's on reception. Swimming definitely feels a lot more organised.

Victory Swim and Fitness Centre is so welcoming, it has a lovely relaxed atmosphere about the place. All the staff are so friendly , knowledgeable and helpful. I really enjoy going, and I’ve never been fitter.

We've just been swimming, for the first time, at the new Bedworth Physical Activity Hub and can't fault it. The staff are friendly and knowledgeable, and the facilities are first class throughout. It's obvious a lot of thought has gone into what this facility aims to provide for the local community, particularly with regards to inclusivity.
Highly recommended!

My child is really enjoying the swimming lessons.Dedicated staff and well maintained centre.

There are classes that suit my needs in the day time. Great teachers and good facilities.

Both of my children absolutely love their swimming lessons at Blackbrook. All of the swimming instructors have been amazing—kind, encouraging and brilliant at making children feel at ease while helping them progress.

Lucy Gray, the General Manager, deserves a special mention. She has gone out of her way to help us on many occasions and is always approachable, responsive and willing to find a solution. Most recently, she took a concern seriously, raised it further, kept us updated and personally checked that everything had been resolved.

Blackbrook is welcoming and inclusive, and I would highly recommend it for swimming lessons, particularly for families looking for home-education swimming. Lucy and the whole swimming team are a real credit to the centre.

I had been a member for quite some time, so I was extremely disappointed by how an issue with my account was handled.

When trying to book sauna sessions online, the system repeatedly told me I needed to pay for the sauna, despite the fact that I had a fully paid-for membership and should have had access included. To make matters worse, I was somehow charged £17 because of this issue.

I tried repeatedly to get this resolved. Over the course of a month, I called the gym at least 20 times, only to struggle to get anyone to answer. When I finally managed to speak to a member of staff, I was told to submit an enquiry so that the issue could be investigated and resolved. I did exactly that — and then, essentially, nothing happened.

The most frustrating part is that I ended up having to pay the £17 charge despite it being caused by an issue with your own system. I made every effort to contact the gym, followed the instructions I was given, and gave more than enough time for the problem to be sorted, yet I was still left out of pocket.

Words genuinely cannot express how disappointed and frustrated I was with this experience. Mistakes happen, but what matters is how a business handles them. In this case, the lack of communication, the difficulty getting through to staff, and the failure to resolve the problem left me feeling completely let down as a paying member.

I expected much better customer service, especially after being a member for a considerable amount of time. Instead, I was left feeling like a victim paying for their mistake and feeling as though nobody was willing to take responsibility or actually resolve the issue.

An utterly infuriating process to do literally anything on the website. I want to manage my membership TELL US YOUR FAVOURITE SPORT, I want to look at my membership category NO YOU MUST TELL US YOUR WEIGHT I jsut want to check my direct debit HOW DARE YOU TRY AND SKIP THIS STEP, TELL US NOW EXACTLY WHAT CATEGORY OF "TYPE" OF GYM YOU FIT INTO oh for gods sake i just want to check my membership NO WAY YOU CANNOT PROCEED UNTIL YOU TELL US YOUR FAVOURITE TYPE OF GARLIC BREAD.
Honestly, it is this utterly insane level of blockages from doing this simplest of tasks, all to scrape data and pry into peoples lives far too aggressively with absolutely ZERO benefit that is driving me so hard nad fast toward my "old man yells at cloud" era.
Seriously everyone active . . . for the love of god STOP this infuriating set up. Let me gym, let me exercise, let me enjoy my membership without you forcing aany and every attempt at catergorising down my throat. It's exhausting.

Apart from having a good swim.the staff were absolutely brilliant. I didn't have a clue how to get the app so thanks to the manager on duty he sorted it for me which was very good so thank you for that. The showers and toilets were very clean also the changing rooms.

Have only just rediscovered my love of swimming at the grand old age of 68 yrs !!
Thorncliffe pool is near to where I live so very convenient to get to .
The facilities are excellent .. very clean and there is a very pleasant atmosphere .
The staff are welcoming , friendly and helpful and I feel safe and comfortable to visit and use the facilities on my own .

I really enjoyed my visit to Taunton Swimming Pool. It was very clean with good facilities. I also like the range of sessions that are available.

First time going swimming at Central Park for a number of years. You must enter car registration details inside which made it easy to park.Changing room cubicles good with plenty of hooks to hang clothes and towels etc.Nice showers and hair dryers. Enjoyed my swim which was booked on a pay as you go. Swimming pool and surrounding were all well maintained.Good experience overall.

I find the staff are helpful and friendly it needs a little better cleanliness in showers toilets and cubicles.
Replenishment of toilet rolls and find it hard to book classes nearly always fully booked.

Excellent trainer, customer service staff and facilities.

The membership staff called Bridget is the best at Woking leisure centre. She is prompt, professional, informative, and gets matters sorted in time. I prefer to speak with her as I trust that things will get sorted very soon.
Bridget, thank you so much for sorting my queries at all times. You are the best. Thank you. Anet

company has a app where you can log issues and a noted email address nobody manages or addresses a reply or acknowledge this looks to be a a particular issue with management pencil pushers as reception while polite are not able to assist in anything. sort yourselves out your prices are government initiated and ridiculous quick to add fees for mistakes mainly from your issues but zero to acknowledge and better yourselves.