EWT Water レビュー 616

I have been a customer with ewt for over 5 years now .I do believe the customer service has gone down hill. I ordered salt nearly a month ago, paid up front but still not received it. I have had no salt for the last 4 weeks which is probably damaging the equipment.
I have called several times and get told that I will receive it by the end of the week but still not received it.
They are very quick to ask how they did when I call but no progress with the goods.
My son and daughter were planning to buy this filter but I will be advising them to go elsewhere.

Engineer was quick & thorough.
Carried in all bags of salt and changed gas.
He was helpful knowledgeable and polite.

In got Ewt dual system installed at our home in Drogheda. Engineer didn’t fix the pips properly which caused leakage and water underneath my whole flooring which is going to cost me around 1000 euros for no reason. Engineer accepted the mistake but their customer care is so bad that no one is actually responding since 3 days. Attached pics and videos

Had it for a year now and the softener has made a big difference. No more limescale. Skin feels better too. Their service engineers have been great too.

The staff was useful and clarified the problem that I was having

Having some problems with appointment other wise no problem engineer came on time and sorted

Purchased the product, great service when buying and installing. Product failed 10 months later, I am still waiting 2 months later for it to be fixed. Failed appointments with no call, faulty part which was left at my house. Service is awful, rude responses on email, no escalation available over the phone, the list goes on. Please take notice and save yourself a lot of grief.

"The Perfect Experience Every Time" - This is what EWT state on their website. They obviously overestimate the quality of their work.
My annual service was booked on a particular date, I made work arrangements to be available during the allocated time slot - nobody showed up and I was not contacted about the mishap. I called EWT. The agent said that she would investigate and follow up with me by emil/phone.........she did not.
I received a text the following day with a new slot. After the guy left, I discovered that there was now a leak from our kitchen sink. I called EWT and was told that they would follow up.....they did not. I phoned again and was told that they would follow up....they did not. I phoned a third time and was told that someone would call at midday the following day, leaving me with a leak for almost 24 hours, which necessitated having to mop up water every time I used my tap in the interim, not an easy task with a toddler.
Then I received a text to say that, rather than midday, the engineer would call between 11am and 3.30. So much for midday. The single star is for the engineer, who was a lovely guy.
I will be changing from EWT at some point. Don't open an account with them.

We have had to call a plumber to deal with the damage caused by the water softener. He removed the water softener which had not been put in properly. This has been on a service plan for the entire time we had it. It did not have the overflow attached to anything. The crystals had gone into the entire water system and had stopped the washing machine from working. It has gone into the shower mechanism and we are hoping it will not fatally damage these. When I called I was told that "this happens" and "you've had chlorine in the water" "we put it in the terms". As chlorine is always present in the water this seems to be a ridiculous situation to blame. The product had been serviced only a few months prior to this happening and would have been evident at the time. We have never used the amount of salt we pay for. A total con.

Absolutely ATTROCIOUS service from this company. I have used them for many years but over the last few, service levels have really fallen. I have been let down by their two 'engineers' Asturas and Attila, and their customer service agents, Andrew and too many others to mention. I had a service in May by Asturas and he said he would order parts for the loud 'ticking noise' my softener is making. He did not. Attila was sent in June and he supposedly was going to do the same and did not. I called and called, no resolve. Andrew, one of the agents, said on 23 August that Attila will call me. He did not. I then received a message saying my case is closed. At £175 an annual service, it is not worth it to maintain the 'warranty'. The last time I use this company.

A delivery of salt was arranged for 8 September between 3.08 and 5.18 and I was informed at 4.30 that my delivery had to be rescheduled for a later date. Totally unacceptable. Don’t they arrange the deliveries to ensure that they have enough salt before they leave the depot.

I’ve been a customer for over 10 years and stuck with them when they put up all there prices. Over the last couple of years the customer service level has plummeted. Have repeatedly emailed them with no response for various things. Example: Having to wait over eight months for salt that should’ve been delivered at the same time as the maintenance check.

I have now come to the point we have issued an ultimatum give them five days to respond or I’ll be cancelling my direct debit and requesting a refund.

Servicing is fine when you can get an appointment and the engineers do a very good job. But the stress of trying to contact them, get appointments booked and sort out problems just isn’t worth the service.

The 2 stars is only for the engineer who has been to my house year after year. They make him travel 2 hours when another engineer lives 20 minutes away. Just shows the bad management they have now.

Their water softener is good so 1 star. The prices and customer service are outrageous! They won't tell you but you must service your water softener once a year and this service is expensive. They come for 20 min, look at it, change a filter (that you can get for free on their website) and they send you an invoice for £230 and call it "cost for running the business".
They have no understanding or empathy, they threat you until you pay and threat you to make you pay more if you don't pay fast enough.

I have had my water softener for over 2 years and it has worked well. There was a problem when it was first fitted and something was not tightened properly and there was a leak, fortunately not too much damage though and they did rectify it quite quickly.

But ordering salt, its probably worth doing just for the fun conversation you can have on chat!!

I ordered 2 x 15kg bags online, only 1 delivered, picture from DPD shows 1 delivered, consignment note says 1 of 1.... so onto online chat where I get to chat to Vincent..... explain issue he says minimumum order 10 bags.... I reply, not according to your website and if so why take payment for 2 bags?..... he replies with, oh ok, maximum courier carry is 1 bag!! Oh come on, your carrier will only carry 1 bag but I have to buy 10, let's have a think about the logic here Vinny.... ok I need your order number, I go to email receipt and copy the number next to ORDER..... Vincent says... That's not an order number.... I reply well it says it is... Vinny says, no thats a DPD tracking number look at the link... I already have it shows 1 bag not 2!!... Vincent says, ok I will either get another 1 delivered or a refund... before I can reply Vincey leaves conversation...

EWT you sell good units but outsourcing your admin and comms centre does not work and your website is so clunky and confusing. Your product is worthy of 5 stars your admin/contact centre just 1 star, so I have given you 3, grade C ... could do better.

The engineers are brilliant and when they turn up all problems are taken care of.

Very poor service, no customer care at all. Keep away from them. My order haven't deliver over a month, every time you call them,they said next 3 to 5working days, very annoying.

Ask about a service on my softener. Quoted in excess of £200. Excessive to say the least

AVOID! The engineer who installed our machine did not tighten a bolt which resulted in a leak in our kitchen damaging our kitchen presses. EWT have accepted responsibility but are now ignoring emails and on every call saying they will call back but not following through. Today they have now said the person dealing with our complaint was on a weeks holiday. This has been going on three months. Customer service is non existent

I have always found this company efficient. I love the app they have and the engineers have always been helpful. My EWT system is easy to use and the salt container is accessible.
I would recommend EWT to anyone.

Arrived early -excellent- did all work as required, explained fully the work & checks.