Exmoortrim レビュヌ 

879
•
TrustScore 5段階評䟡の2

2.1

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5぀星のうち1の評䟡

Do not buy from this company Delivery takes forever!! Don’t expect to get quick & they charge delivery too but as said you have to wait just under a week for them to delivery & 3 days for items to d... もっず芋る

5぀星のうち1の評䟡

Bad customer service. Expensive shipping. Still waiting for refund 6 weeks later and still waiting for a part to arrive or someone to even confirm it has been shipped. Won’t ever be ordering off them... もっず芋る

5぀星のうち5の評䟡

My first order initially contained one item incorrectly, so after reaching out to the support team they quickly started a new order without needing a return. They were even so kind to give me some... もっず芋る

5぀星のうち1の評䟡

Horrendous! cost a fortune and they left out so many details about fitment on a TDCI puma defender as all their guides are about TD5 seats. I am left with re-foamed seats that are worse looking... もっず芋る

䌁業情報

  1. 乗り物・運茞

さたざたな倖郚゜ヌスから提䟛された情報

GO ANYWHERE IN COMFORT Independent suppliers and producers of seats, hoods, canvas seat covers & all accessories for the Land Rover vehicles.


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2.1

期埅以䞋

TrustScore 5段階評䟡の2

879件のレビュヌ

5぀星
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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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2.1

すべおのレビュヌ

(879)

過去12か月のレビュヌ数: 5ä»¶

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5぀星のうち5の評䟡

Authentic Land-Rover people.

Excellent service from one of my favorite Land Rover parts companies. Have supplied me with many Land Rover seats and Canvas hoods over the years..... they even got Grandad out of retirement to make me a truck cab style hood for my 1949 Series one many years ago! The new PVC Puma Defender range is superb, the 90 has had many compliments since the new hood has been installed.

2020幎2月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Seriously?

Ordered mats for a SII in October and you still cant tell me when they'll be delivered. I have to chase you for updates. If you're going to state on your website that you're "known globally for quality and service" you should live up to it.

2020幎1月4日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Hi Simon,

Our sincere apologies for the delay on your order, unfortunately it is a supplier issue that we are currently working hard to rectify, we have emailed yourself to give further information. Any further queries regarding your order please feel free to pop us an email or phone on +44 (0)1984 635 060

Kind Regards,
Exmoor Trim

5぀星のうち1の評䟡

You couldn't make it up

Ordered Christmas present 10 weeks before Christmas and was assured it would be delivered, only to receive email saying it would be in 2020. Helpfully sorted out, only to be delivered to my home address instead of work, despite Exmoor Trim apparently not having my home address on file. Packaging clearly stated what the item was and helpfully signed for by my husband (present recipient).

Having said all this, the item is top notch. Service needs to match quality of item.

2020幎1月1日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Hi Daniel,

Thank you for your review and we are sorry to read this regarding the delivery. We have made contact with yourself to investigate the matter further to ensure this won't happen again.

Kind Regards,
Exmoor Trim

5぀星のうち1の評䟡

Never again

Never again! I purchased a radiator muff for my Land Rover Wolf and after it arrived, following a delay (seems they had to produce one especially for me), found that it did not fit, It was too short, too narrow and the holes for the bonnet release and fastenings were all in the wrong location. It would not have been possible to alter it due to the muff being generally too small. I told Exmoor Trim of the problem, supplying many measurements and pictures, and they said it must be a problem with my car (direct from MoD and unaltered from production spec.) as their template was correct. They told me that as it was not faulty I would have to pay for its return. This was several days after being told that they would arrange for it to be picked up. As the muff was not fit for purpose I would consider that it was, in fact, 'faulty'. I did mention that their decision would result in a very poor review and was told 'Ok'. So here it is. How can I possibly recommend this company to others?

2019幎12月14日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Thank you for your review. We are sorry to hear that you are not happy with your experience from Exmoor Trim. Our Technical Director has sent you an email in response.

Kind Regards,
Exmoor Trim

5぀星のうち1の評䟡

Customer service is no good

Customer service is no good. I dealt with Ricardo from exmoor. Paid for the shipping (as I had to wait for a quote via email because I live in Australia) as fast and swiftly as possible. Only to be told it was going to take 4-6weeks to receive my order. I’d asked for fast tracking options and offered to pay more, but barely got any replies. Had no answers to questions I had asked and only given excuses. At the end of it, I was told it would be dispatched today (4 days after order was placed) which seemed about right and was told it would normally take a week. Let’s see if it takes a week.... :/ End of the day, I would’ve appreciated my questions answered & better communication, not take my money and reply whenever suits. And get told to refer to websites and policies. I wouldn’t recommend anyone to order from Australia. Customer service is a not good. Shipping cost more than what I paid for. Good way to spend $1200 ausd

2019幎12月10日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Thank you for leaving the review on Trust Pilot.
We do apologise for the lack of acceptable answers to the questions you posed, our sales team do work hard to ensure a positive customer experience and we are all disappointed that a member of our team did not meet your expectation.
Please feel free to contact us via (sales email) as we would like to investigate the issues that affected your review.
Kind Regards,
Exmoor Trim

5぀星のうち1の評䟡

Worst customer service ever.

Worst customer service ever.
Quick to take your money. take forever to deliver. i will never use exmoor trim. There is no craftsman ship in there products, its all poor quality.

2019幎12月10日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Good Afternoon Nathan,

It is always disappointing to read such a review. We do pride ourselves on our craftsmanship and have testimonials to that effect, we also provide daily videos and snaps of our handmade craftsmanship on our social media channels, please find our brand video here: https://www.youtube.com/watch?v=JTYU0FSGRVQ&t=123s

Which shows our very own factory in the south west producing all Exmoor Trims products.

If you could provide us with more details of your order I will gladly investigate into this further for you.

Kind Regards,
Exmoor Trim

5぀星のうち1の評䟡

Series 1 Restoration Kit

Probably the worst company, I have ever dealt with. Took the money no problems and the promise of goods within 30 days, then failed to deliver order for a further 11 weeks. When you contact them, its always the suppliers fault, it just varies which supplier they chose on the day. As a small business, I'll never use them again, I would rather pay more money to someone else. They just wont give you a straight and honest answer.

2019幎12月4日
自発的なレビュヌ
Exmoortrim ロゎ

Exmoortrim からの回答

Thank you for your review. We can once again only apologise to you for the delay in delivering your order. We thought we had come to a mutually acceptable agreement Regarding the delay, but reading your review it appears that was not satisfactory.
If you do wish to discuss this further, please let us know.

Kind Regards,
Exmoor Trim

5぀星のうち5の評䟡

Top quality products and service

I had some bespoke Puma seats made earlier in the year. The service was fantastic and choosing swatches and stitch combos was very exciting. I took the opportunity to replace the second row and load area seating along with a full carpet set. All excellent quality items that fit beautifully. Thank you.

2019幎12月2日
自発的なレビュヌ
5぀星のうち5の評䟡

schnell und zuverlÀssig geliefert

schnell und zuverlÀssig geliefert, Super QualitÀt bekommt man in Europa nicht, sehr sehr schade, dass Großbritannien Europa verlassen wird, ich werde trotzdem weiterhin bei Exmoor Trim einkaufen!
Delivered quickly and reliably, you will not get super quality in Europe, it is a pity that Britain will leave Europe, but I will continue to shop at Exmoor Trim!

2019幎11月27日
自発的なレビュヌ

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