Formula One Autocentres - Rotherham レビュー 

38
TrustScore 5段階評価の4

4.0

Unit 5B, Great Eastern Way Retail Park, S62 6EJ Rotherham, GB


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5つ星のうち5の評価

Ordered tryes online. Ready next day at Rotherham branch. Booked in time slot. Free tracking check included. Which showed why tyres had worn unevenly. Viewing windows to reassure you they are taki... もっと見る

5つ星のうち1の評価

Had tyres on astra only done 11,000miles worn out need replacements,as advised on MOT Called f1 auto not interested say out of warranty even though mileage done is low,Average for budget tyre would... もっと見る

企業が回答しました

5つ星のうち5の評価

Chris and Kieran at Rotherham provided exactly the kind of service you need from your garage. New discs and pads, all running perfectly after a quick follow-up check. I'll be back there when the need... もっと見る

5つ星のうち5の評価

Had a service and MOT booked at the Parkgate Rotherham branch. Had to book asap due to needing to tax the car. Booking was easy and could even use pay pal credit which was great. Curtoesy emails to re... もっと見る


企業情報

  1. タイヤ専門店
  2. 車検場
  3. 自動車修理・整備店

当該企業による記述

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

当該企業による記述

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

連絡先

  • Unit 5B, Great Eastern Way Retail Park, S62 6EJ, Rotherham, 英国

4.0

ほぼ満足

TrustScore 5段階評価の4

38件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(38)

過去12か月のレビュー数: 5,445

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5つ星のうち1の評価

Recently had an MOT at the Rotherham…

Recently had an MOT at the Rotherham branch, told me the brakes needed doing to get it through the test. Quoted £900 for pads, discs, callipers. I took it to another garage for another test, cost me £250 to get it through. They told me it didn’t even need half the parts I was originally quoted for.

2023年12月21日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Mark,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち2の評価

1hour 40 minutes to change 2 front…

1hour 40 minutes to change 2 front tyres and got charged £20 more expensive for one of them when I questioned this all I got was it’s different budget tyres

2023年11月3日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Dan,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち5の評価

Rotherham Parkgate A*****

Rotherham Parkgate branch should be proud of their excellent customer service skills, time keeping and general positivity towards helping sort issues with customers cars. Best garage I’ve been to, making needing to go to garage something to look forward to!

2023年9月11日
自発的なレビュー
5つ星のうち1の評価

Never going there again I will make…

Never going there again I will make sure I can get to the garage I go to at least they know what they are doing

2022年8月4日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Miss Senior,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Distrust or Paranoia..( You decide )

Distrust or Paranoia..( You decide )
ROTHERHAM (Used on many occasions and always been good value, however over the last 18 months something has changed)
Booked for a service and 4 Tyres in the spring..
..Took the car only to find out the wrong tyres had been delivered, so lost a day off work.( Had a heated chat )
..Had to Cancel the service..
Recently again decided to have a service and air con re-gas..
Took my Car in..
..Was called to say they couldn't re-gas the air cos as they did not have the correct fittings..
However they had done the full service, and found tracking to be slightly out...
( They offered to align for £130)..
..Im no mechanic but to do the tracking is usually around £50..
I declined..
I drive to work 80mile round trip per day, so know every clunk and noise of my car..
( And my car is very well looked after, and drives perfect)
After week I started to feel vibration in the steering, Knocking from the rear suspension, and vibration from the Timing belt, noise from the engine
( Like rattle can- Must have been very poor oil added at service)
..These areas where all "CHECKED" in the service, and passed off..
Im no cynic, but cannot understand how my car drove perfect, had a service at F1 and passed with flying colours..,
(I ended up putting a WYNNS oil additive in, which cured the engine rattle BTW)
Now..4 week later, I am having to take it to another garage to get the faults diagnosed..
If its bad luck, then ok.. I will remove this post,
However I am an engineer, and I have asked my new mechanic to record/video any evidence of
"Bright metal spanner marks" around the areas at fault..
If I find this, then I will take this further..

2023年5月20日
自発的なレビュー
5つ星のうち2の評価

Too many mistakes

We have been a customer of the Rotherham branch for a few years and after giving them far too many chances to get things right, the most recent experience was the final straw. My car was booked in for a full service and MOT but after dropping the car off we received a call stating that it wasn’t even booked in, they agreed to do the work. We collected the car, thinking everything was in but on further inspection when arriving home they performed the wrong service booked and was not provided with a copy of my MOT certificate, when calling to query this, we weee informed that no MOT had been done on the vehicle even those the invoice stated I had been charged for it. So the car then had to be taken back to complete the MOT despite that being the main reason for the visit in the first instance.

2023年5月22日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Jo Frost

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Abysmal customer service

Abysmal customer service
Time wasting
Poor communication
Manager lied
Took excessive time to fix my car following MOT (over 2 hours my car was on the ramps with no one working on it)
Failed to discuss MOT advisories namely 2 rear tyres (one of which apparently had a nail in it!)
Damaged the casing around rear lights when changing the bulb (which the manager missed off the job sheet and blamed the mechanic).
Had my car from 0845 til 1750 the first visit and then a further 3½ hours the second time to replace the reversing switch.
Would not recommend and will not return.
Disappointed in the whole experience.

2023年2月23日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Mrs Senior,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/custom er-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち2の評価

Failed MOT remeadial works

My wife’s car failed it’s MOT and I was quoted £400 for the remedial works. Luckily I decided to get a couple of quotes to ensure the price was good value. I visited the garage directly next door and was quoted £190 for the exact same works to get the car through its MOT.
Very disappointed….

2022年11月5日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Paul,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Poor management Aircon update

Poor management
Poor management, booked in online for aircon in the morning, phoned numerous times but never answered so had to drive down , told to come back in the afternoon, then told to come back at 11am and still waiting to be seen , staff walking about or stood talking, smoking or drinking , my money was taken quick enough though.
It was the manager that finally did the aircon then after watching him wander about talking and smoking whilst it was plugged in he finally came to me at 1.30pm and told me it had a leak but he couldn’t find it , if it was done in the morning as arranged I could have had it checked and repaired “IF” it was leaking which by the look at things I don’t think he could have been bothered to do a proper job , now I have to wait till Monday to try and have it done by a reputable garage,
I will advise anyone not to use
f1 Autocentre.
This is my revew After i had been to a reputable garage. Jordan at Dearne Valey Motors Goldthorpe did all the checks like a proffesional (Dye put through, pressure check etc . the works ) and concluded that the F1 autocentre Manager didnt have a clue how to do the job and my car didnt have a leak at all and the price was half as much as f1 autocentre. Thanks to jordan my car is as cold as syberia ..

2022年8月15日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Rotherham,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Extremely unhelpful

Extremely unhelpful my car broke down in their car park due to a dead battery, they don't supply and fit batteries which is fair enough, but they also refused to jump start my car so I could go elsewhere

2022年8月13日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Chris w,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Avoid!!! Time wasters and not worth it

We regularly change tyres and use kwik fit. But I went against my boss and thought i would give these numpties a try. Do not use as they lie, waste your time. Keep asking you to come back and they don't have the tyres. The depot blames the internet sales. They try to fob you with a cheaper tyre for no extra cost. Ofcourse there is no extra cost as the tyre is cheaper and you have taken a higher amount.

Worst tyre company. They are very unprofessional. I went on the basis of good reviews which must be fake on the whole F1 autocentre business. The Rotherham branch as 0 good reviews.

Never we will go here for tyres.

2022年8月4日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Kamran,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

Diabolical Customer Service

Went here for our car serviced been coming 5 yrs will not be coming to this place again , they gave us an advisory after the service about a new tyre and other little bits ,we decided to get the tyre from another garage which was £40 cheaper as we’d already paid out £500 for the service .About 5 wks later was taking granddaughter back home we heard a knocking while in motorway we thought we’d got a flat tyre but when we got off the motorway the tyres looked ok , went to work the next day and got a friend to Jack up the car the rear wheel was loose due to 3 nuts they’d tighten properly 1 nut only finger tight and 1 of the other nuts had sheared off with the thread . Rang formula 1 up they said to bring it down to them . They said car had be tampered with cos we’d got another tyre but that was the front one not the rear one and he said the hand brake had been adjusted???Nothing had be done to the hand brake or the car tampered with !! All we wanted was for them to take responsibly for what could have to turned out to be a serious accident with my family in the car but instead he practically called me a liar !! Got it sorted myself and cost £11 . Customer care at this garage is diabolical and I won’t be returning

2022年7月3日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Karen,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

5つ星のうち1の評価

So I booked my car in for 4 new tyres…

So I booked my car in for 4 new tyres online arrived at the Rotherham site to be told they had sold 2 off them that morning and that I wouldn't get any fitted until Monday no offer of replacement tyres so asked about a refund and was told to contact Internet sales but wouldn't be sorted until today I ended up going elsewhere and the service was better with them than at formula one autocentre

2022年5月16日
自発的なレビュー
Formula One Autocentres - Rotherham ロゴ

Formula One Autocentres - Rotherham からの回答

Dear Shane,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

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