F1 Experiencesレビュー 

I had originally booked an experience to see the F1 Imola 2023 GP. However due to the mass flooding in the area the grand prix was cancelled. I had paid for a 'refundable booking' however through much back and forth I eventually settled for 'credits' to be refunded on my account rather than the cash refund.

I have now used most of these credits to book for another Grand Prix next year however still have a considerable amount of credits remaining (around £500). I have sent countless emails asking for just this amount to be refunded to me as a cash refund and have point blank been ignored. I have expained out of good faith I decided to take the credits as still want to go to a Grand Prix but now have no other use for these credits.

I think their customer service is atrocious and quite frankly stealing my money. Months gone by, multiple emails sent and no responses. I have no idea how to proceed further with this now...

It was absolutely amazing - we had the best time. The Thursday night was just amazing as was the rest of the weekend. We would definitely look at booking through you again in future.

Let's start with the ticketing process, I was assured I was on the priority wait list for Paddock Club tickets and should have no problem getting them. As it turns out there were no Paddock Club tickets available and only team branded suites. We opted for the Alpha Romeo suite and them after purchasing the tickets were informed that the suite had been moved from the main Paddock Club to turn 1 (no price adjustment even though the turn 1 suites were originally priced quite a bit lower). Arriving at Yas Marina, it became clear that the turn 1 suites had been rebranded as part of the main Paddock Club in the grandstand area and the "fine dining" part of a Paddock Club ticket had been moved to turn 1 with only casual dining available in the main grandstand. Truly deceptive as the photos of the Paddock Club fine dining experience clearly show the main grandstand across the track.

Transportation to/from Yas Marina is a nightmare, the organizers could learn a lot from how transportation is organized at the big PGA events.

Once in the Alpha Suite, the food was quite good and the staff really impeccable, the service would be what you'd expect in a good 5-star restaurant. The operations in the suite are to be commended. Pit lane walks were crowded but well organized and the garage tour was interesting and informative.

I would also say that turn 1 is not a bad place to watch the race, we saw the Haas driver, can't remember his name spin out in a cloud of smoke during training and it has a nice view of the cars coming out of the pit lane tunnel. The upstairs area has pretty good view of the cars coming in and out of turn 1, but the views from the suite are restricted.

Honestly, I had my doubts about the company because there are a lot of bad reviews circulating online so I was a bit concerned after booking the tickets. I recently attended the Abu Dhabi GP and had booked a starter package and the entire experience was amazing. From the time of booking to attending the race the customer support was outstanding. I always received replies to my emails super fast (sometimes on Friday nights within 5 minutes! - Kai was my agent) so I don’t really understand all the bad reviews about customer service. However: I once tried calling their hotline three times and the calls either didn’t go through or the call just failed, and once I wrote an email to their official customer support (not my sales agent) and it took them a week to respond to me but they did respond. On site everything worked out without issues, we had organized a pick-up for the lanyards and it worked out without a problem, however it would’ve been good to know in advance that the person the tickets were bought under needed to give consent for someone else to pick up the lanyards! But the staff on site was super nice and helpful so we could solve this issue easily (The person whose name the tickets are under just needs to write an email giving consent). The experience activities were well organized and everything worked out well and we had the luck of meeting several drivers on the pit lane walk plus some teams were practicing and the Ferrari team was taking some pictures on the track. We were so close to the cars and drivers it honestly didn’t even feel real! Regarding many people saying the private pit lane walk isn’t worth it because sometimes there’s no one in the garages and the cars are covered or there is also a public pit lane walk— I attended the public pit lane walk and it is VERY crowded so getting a good picture/view is a pain and you have to wait in line forever plus it was very hot because it was around noon. The entire time I was just really happy we would have another chance visiting the pits later in the day. I also don’t think you have a high chance of seeing any drivers because I doubt they would come out if there’s such a huge crowd there. Regarding the cars sometimes being covered - yes this sucks but how is this up to f1 experiences? Since I attended the Abu Dhabi race, there was still a lot going on in the pits at 5-7 pm. If you’re attending a race in Europe or it’s maybe raining, of course there’s a chance there won’t be anyone in the pits in the evening. It sucks but It’s just up to luck. The truck tour along the track was fun and we were able to go several times because the trucks were sometimes not full or you could basically just walk on any that you wanted. I would book with this company again.

Great comms and a great 3 days in the paddock club

I had an incredible experience I have absolutely no problems at all everything went extremely smooth, waiting for the tickets was a bit nerve wrecking as they leave it a bit close for comfort but never the less they arrived two day before departure I was in contact with Kai who’s was extremely helpful and assured everything would get to me and he was right (I’m sure I had his hear wrecked)
If I could give more stars I would.

I booked my F1 experience ticket + hotel with them last Ausgust 30, 2023 for Australian Grand Prix in March 2024.
I contacted the number in their Contact Us for Australia to change my address as we have moved and I would like them to send my tickets to my new address.
On my first call, the customer service said they will call me back. I've waitee for 1 week and nobody contacted me. Second call, they said they could not change my address and need to contact them via email. I emailed them and no one even answered my email. I called again and told me to contact them during 8AM, USA time while I live in Australia which is 12midnight here. I asked the cusromer service where is he located he said he is in the USA. And I was like, why are they asking me to call during office hour in the USA while they are locatee in the USA answering my call.
This is ridiculous! Can somebody please assist me with my request now? I spent 3.5k AUD for these tickets and this seems like a scam!

F1 Experiences should be called F1 Nightmare

They don't give a Crap about you, just your money!! $12,618.00 for a package for a year in advance!
6 months prior to the event I reached out for information about where my seats were at. "we cant give you that information until 2 weeks prior to the race"
The Room was so bad I had to pay for my own upgrade!!
I can go on and on about how bad this company is. Not to mention Thursday night P1 cancelled and P2 at 1:45 in the morning with no Fans allowed. You would think they refund the cost of that ticket. Not a peep from them F1E.





Update:
After speaking with Dan, this matter was resolved 100% to my satisfaction. He did what he said he would. He is a man of his word!
Thank you, Dan

Our customer service representative (Kai) was great to deal with and was very responsive to any questions we had.

Very bad organisation, unprofessional at all! They really don’t know how to communicate nor respect, all they care about is getting paid and later on you are ignored and given a very bad service and experience!

I don’t recommend at all, be aware

No se cumplió mi experiencia en la F1, ya que no contamos con la foto firmada ni nada.

F1 Experience staff was very helpful throughout the process. We enjoyed our experience on Thursday. Only downside was all the cars were covered in the pitlane walk and others told us at other GPs that wasn't the case. Minor disappointment we had a great time! :)

Also the unassigned seating in G1 was a problem on race day. Did they oversell Grandstand G seating? We couldn't sit in our section and the crowd was arguing over seating.

WIFI at the track to listen to the broadcast would have helped too... that was a bit disappointing.

F1 Experiences is an absolute con with terrible customer service & I would never ever book with them again if it wasn't for the fact that they cancelled the event, have only given me a credit in return, I can't rebook the same event for NEXT year in 7 months time as they released the tickets to the public & not to mentioned they gave me a completely unrealistic time frame to actually use my £3500 credit.

Jemima at the Champions Club was extremely kind and helpful. On Sunday, there was no coffee served, and I asked her about where to get coffee. She assessed the situation to find out that coffee was not being served. I told her not to worry about it but she insisted on helping. I returned to my seat thinking that was the last of it. Moments later, Jemima tracked me down with a fresh cup of coffee. She went above and beyond with a smile and had a very kind demeanor. A+ for Jemima. In an age where customer service is all but dead, I really appreciated her. Thank you.

The staff from F1 experience Champions Club were so AMAZING. They were kind, respectful and incredibly thoughtful. I would not change a single thing in regards to my experience through F1 Experience. Thank you for the best experience of my life.

WHAT A WEEKEND.

Kai did a great job securing our trip to the Austin, GP. We had champions club 3 day suite tickets and we couldn’t be more grateful for the shaded area & indoor A/C. The F1 experience team were fantastic from our arrival at the hotel, transport everyday to and from the track and the on-site hospitality. They were very attentive the whole weekend… and the food was some of the best we had in the 10 days we were in the US (we’re from the UK). We will certainly use F1 experiences again.

The Formula 1 experience package was absolutely fantastic and impressively well-organized. From start to finish, it was a thrill for us! The event staff ensured a seamless experience, from ticketing to on-site logistics. We enjoyed the pit lane walk and guided track tour the first night as well. Overall, it was an unforgettable event that every racing enthusiast should experience at least once!

Package- Austin Lenovo with the 3 day F1 Live and Club SI

Note- Club SI is not a F1 Experiences presentation, but is run by COTA. F1 Experiences just sells it as part of one of their packages. This is something that I didn’t really figure out until we were on site. It wasn’t abundantly clear on the F1 Experiences site and probably deserves more explanation.

The good- transportation is awesome here, and it went off without a hitch. The track/pit lane walk and track tour were crowded, but very nice. The Haas Hangout was well done and a lot of fun. It was great to see Guenther, K Mag and Nico.

The “eh?”- they didn’t send my tickets via Fed ex when they were supposed to, for some reason, and then had a bit of trouble tracking them down. They were supposed to be at the hotel, then weren’t, and then I had to pick them up at the track. Not the end of the world, and at an event like this with ~150,000 people per day, there will be some hiccups. I feel like they could have a been a more responsive in responding the phone calls and emails, but hey, I got my credentials eventually.

The truly awful- as I said before, the Club SI is a sell-on from a COTA run event. This year the tickets were assigned seats. When I got our initial tickets none of the three days had my wife and I sitting together. I bought this experience to spend her 50th birthday with her doing something she really gets into, and I was a little stressed out that we might not be sitting together. I talked to the F1 Experience people and they assured me that the seats were “first come, first serve”. Long story short, they were wrong, and didn’t do a very good job of initially procuring the tickets. It’s pretty ridiculous to sell something as part of one of your packages and have no idea what it is you are selling. It would be like your travel agent booking two separate plane flights for your honeymoon. The F1 Experiences team promised Sunday race day tickets together, and that never came to fruition, at least not from F1 Experiences. The F1 Experiences customer service agent claimed that the Club SI seats were only 70% sold and that we could probably just sit where we wanted. When I told the on-site-manager for Club SI this she assured me that this was most definitely NOT the case, and the venue was at 100% capacity. To F1 Experience’s credit they did offer the Haas Hangout tix as a conciliatory gift, but we didn’t get full resolution of the Sunday ticket issue until the Club SI/COTA folks upgraded us to the trackside suites. Overall it felt as if F1 Experiences spent most of their efforts trying to avoid the issue or shift blame, so that is disappointing.

So overall it was a pretty good experience, but F1 Experiences should probably send Club SI and COTA a thank you note for sorting out my issue. I feel as if much of the “customer service” from F1 experiences is not wonderful, and I would recommend caution in buying packages from them. If everything goes smooth, you’ll probably have a great time, but if it doesn’t you might be very frustrated.

The customer service was great. Moshi was amazing and helped us figure out where our tickets to Silverstone were.

The whole event was a challenge and well organized by the F1 Experiences. My POC mr. Kai Kurray was excellent and well be prepared provided me all the required info. Congrats!!