They sent this tiny little pot in an absolutely huge envelope, charging me £3.50 for the postage. The pot is as small as my thumb nail. You haven’t addressed the issue of the size of the product... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I visited the Liverpool store and was greeted by a lovely beauty adviser who showed me some of their new products. I bought the little pot of concealer balm which was available in 5 or 6 shades and... もっと見る
Love Peaches and Cream I have shopped there for years. I usually shop in store but recently made an online order buying some items on offer in the Easter sale. My parcel was packed lovely but unfortu... もっと見る
企業が回答しました
The sun tint that is advertised all over TikTok is horrendous, do not buy! It doesn’t blend at all just gathers in areas of your face, it doesn’t set - no amount of powders setting sprays etc will mak... もっと見る
企業情報
当該企業による記述
Peaches and Cream offers affordable, high-quality makeup you can trust. From vibrant eyeshadow pigments and glossy lip products to false lashes and vegan makeup brushes, we create beauty essentials that are cruelty-free and made to perform.
連絡先
Dale Street 8b, L2, Liverpool, 英国
- www.fabulousmakeup.co.uk
3.5
まあまあ
55件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 83％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They have resolved my problem as my…
They have resolved my problem as my order had arrived to me wrong which I received only one item and was very disappointed when opening my parcel. The team have handled it well and are now re sending my order which I am waiting for and will give a review once it arrives.
Thank you
2025年4月10日
自発的なレビュー
Peaches & Cream からの回答
Thank you for taking the time to share your experience. We’re very sorry that your order didn’t arrive correctly and understand how disappointing that must have been. We’re glad our team was able to resolve this for you and arrange for your full order to be resent. Thank you for your patience, and we hope everything arrives perfectly this time.
Order not received
Had a bit of an issue when I first ordered (my fault) as I did not put the number house on my address so it was sent back to the warehouse. However I sent an email which got a bit lost however when I brought this issue up with Instagram message and email the issue was resolved and I was sent out a gift of goodwill for the inconvenience. Happy to now have my order and issue resolved.
2025年3月20日
自発的なレビュー
Peaches & Cream からの回答
Thank you for your review. We’re glad the issue was resolved and that you’ve now received your order. Thank you for your patience and for giving us the opportunity to make things right - we hope you enjoy your purchase.
5 star customer service
Had a very minor issue with my order which was very quickly amended following a conversation with customer service. Cannot fault the products or the customer service which was provided!
2025年4月7日
自発的なレビュー
Peaches & Cream からの回答
Thank you so much for your lovely feedback! We’re delighted to hear that the issue was resolved quickly and that you’re happy with both our products and customer service. Your support truly means a lot to us.
Friendly and helpful customer service
Friendly and helpful customer service - very quick responded
2025年4月6日
自発的なレビュー
Peaches & Cream からの回答
Hi Gemma, thank you for your kind words 💕
We’re so glad you found our customer service helpful and quick - your support means a lot to us!
NON existent customer services!!!
Ordered early January, item not delivered, tried multiple times to reach out to customer services with NO ANSWER!! Finally got a reply after commenting on every social post and they said I should speak to Royal Mail?? Even though i had said I’d already spoken to them who’d directed me back to them? Had no reply since! Not sure what’s going on? Is peaches and cream going bust? Love their products but devastated at the state of their customer services! Having to go down the legal route if I don’t hear anything else
2025年1月8日
自発的なレビュー
Peaches & Cream からの回答
Hi Megan, we’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide. We’d like the opportunity to investigate and resolve this for you as quickly as possible. Please contact us directly at post@fabulousmakeup.co.uk with your order details so we can look into this immediately.
Customer service non existent
Ordered the 50 brush set and brush cleaner the brushes are high quality and the bag they come in is water proof a like the divider as well though there was a crack down the side of it I wasn’t to bothered my brush cleaner wasn’t in with my package though even though it stated on the paper that it was meant to be I contacted them in three different ways and haven’t heard a thing back the customer service is nonexistent.
2025年1月8日
自発的なレビュー
Peaches & Cream からの回答
Thank you for taking the time to share your feedback. We’re really sorry to hear about the issues with your order and that you haven’t yet received a response - this certainly isn’t the level of service we aim to provide. We understand how frustrating this must be, especially when an item is missing. Please be assured this will be looked into as a priority, and we’d love the opportunity to resolve this for you. If you could contact us again with your order number, we will ensure this is sorted as quickly as possible.
SHOCKING
SHOCKING
I ordered a gift set early October which took 2 weeks to come. The brush bag was missing I have been constantly emailing and messaging on instagram NO JOY AT ALL VERY POOR CUSTOMER SERVICE
2024年11月30日
自発的なレビュー
Peaches & Cream からの回答
Hi Jennie, we’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
We’d like the opportunity to investigate and resolve this for you as quickly as possible. Please contact us directly at post@fabulousmakeup.co.uk with your order details so we can look into this immediately.
Avoid
Avoid! Sent back a brush set first class which the company advised me to do and I still do not have my money back, it’s been over a month and they refuse to speak to me on the matter or refund me my money even though I sent proof of sending back the parcel. Terrible customer service !! Avoid avoid avoid !!
2024年9月24日
自発的なレビュー
Peaches & Cream からの回答
Hi Chan, we’re very sorry to hear about your experience and understand how frustrating this situation must be. We take all return and refund issues seriously and would like the opportunity to resolve this for you.
Please contact us directly at post@fabulousmakeup.co.uk with your return and order details so we can investigate this matter immediately and work toward a resolution.
excellent
Ordered on the 30th March and came really quick.
I ordered the sun tint and two lip liner shades and got a lip gloss free!
So happy with my order and in love with the shades of everything x
2024年4月4日
自発的なレビュー
Peaches & Cream からの回答
Hi Tia , thank you so much for your lovely review 💕
We’re thrilled to hear you’re enjoying your Sun Tint and lip liners, and that you love the shades! Your support means so much to us, and we can’t wait to welcome you back again x
Very very good product
I have just purchased Nile Eyeliner and I must say beautiful colour and very good quality, I finally found what I wanted , I will definitely buy again.
The only suggestion that I can give to Peaches & Cream, it is maybe to find an alternative delivery charge, £ 3,50 ish and I big envelope for just a pencil I think is a bit too much for money and environment, for the rest as I said all good and I will purchase again.
Thank you 😊
2023年9月28日
自発的なレビュー
Peaches & Cream からの回答
Hi Eleonora, thank you so much for your lovely review 💕
We’re thrilled to hear you’re happy with your Nile Eyeliner and that you found exactly what you were looking for! We also appreciate your feedback about delivery - it’s really helpful as we continue to review ways to make our service even better. We can’t wait to welcome you back for your next order!
Not what I wanted but could only see…
Not what I wanted but could only see this once ordered…With only 14 days to make a return at my own cost doesn’t make me want to buy from this seller again!!!
2023年8月31日
自発的なレビュー
Peaches & Cream からの回答
Hi Naomi, thank you for your feedback. We’re sorry to hear the product wasn’t what you expected. We understand that returns can sometimes be frustrating, and we appreciate your comments - we’ll take them on board as we continue to review our policies.
cute packaging
cute packaging, nice prices, very fast delivery. Love the shades. Will definitely be going back for more. They could have done with a smaller mailing box but as it's recyclable anyway, no worries. It still went through the letterbox.
2023年5月24日
自発的なレビュー
Peaches & Cream からの回答
Hi , thank you so much for your lovely feedback 💕
We’re glad you loved the shades and that your order arrived quickly! We appreciate your comments about the packaging and are happy it still worked well for you. We can’t wait to welcome you back for more.
Pleased
Ordered from here after seeing a TikTok video. I purchased the Sun Tint and a dense brush. The brush is excellent i’ll definitely be buying more. The sun tint is amazing, i was worried it would dry in tacky but its not! It smells amazing and actually feels quite moisturising. I’m obsessed & so pleased!
2023年4月14日
自発的なレビュー
Peaches & Cream からの回答
Hi Danielle, thank you so much for your lovely review 💕
We’re thrilled to hear you’re enjoying your Sun Tint and brush! It’s wonderful to know they’re living up to your expectations - your support means the world to us, and we can’t wait to welcome you back for more.
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