Farrar & Tanner ロゎ
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Farrar & Tanner レビュヌ 

1,382
•
TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

I ordered a gift for a friend. I requested to cancel express delivery and it was actioned immediately. The gift still came early. I was not vey happy with the parcelled box, F&T addressed the issue... もっず芋る

5぀星のうち5の評䟡

I was very impressed by the updates from the company. Even more impressed when I received my order two days later. The personalisation on the champagne box is beautiful as is the interior lining.... もっず芋る

5぀星のうち5の評䟡

First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... もっず芋る

5぀星のうち4の評䟡

I ordered an item and paid for express delivery as time was tight. I was assured in writing that it would arrive by Royal Mail by the Friday. Nothing arrived but, on contacting the company, I was im... もっず芋る

䌁業情報

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圓該䌁業による蚘述

Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

1382件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(1,382)

過去12か月のレビュヌ数: 204件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Gift wrapped beautifully

We ordered glasses for our parents wedding anniversary and paid for the gift wrap service which was excellent - they were packaged so beautifully with our message handwritten on a gift tag which was a lovely touch. A quality product with quality service.

2026幎4月29日
自発的なレビュヌ
5぀星のうち1の評䟡

So far-Not so good! Item arrived damaged and I’m still


Item arrived damaged and I’m still awaiting a response email from my phone and email contact to your customer service to return & replace it!

Go a reply to this review from the company saying through my email and junk and it does not appear to they have emailed me but I am yet to find it! Checked be there. I have also followed up an email to confirm my review is genuine. I just want the item replaced but it seems to be becoming an admin task. First time I have ordered from this company and probably the last. Don't need the unnecessary hassle.

They offered me 40% off of a BROKEN item. Not even half price for if you particularly want a broken item.

Their niche in the market means you can’t get the personalised items just anywhere. So basically, I’m left without the item I chose particularly for its individual usefulness to me but because I can’t seem to find it anywhere else and the service was crap

2026幎4月1日
自発的なレビュヌ
Farrar & Tanner ロゎ

Farrar & Tanner からの回答

Good Morning,

Thank you for your review. I'm sorry to hear this. I have emailed you requesting more information so I can investigate this. The email will come from TrustPilot. I cannot email you directly as I do not have your name or contact information. If the email hasn't reached you, please can you email me directly. My email address is Jamie@outdoor365.co.uk

Update-
We’re sorry to hear you feel this way, however we would like to clarify the situation. We responded to your original enquiry on 29th April and followed up again, but did not receive a response at that time. We also advised checking your junk/spam folder, as our emails can occasionally be filtered there.
Our team has been actively trying to resolve this for you and has offered all available solutions. As the item is currently out of stock, a replacement is unfortunately not possible. However, we provided two alternatives: a partial refund if you wished to keep the item, or a full refund upon return.
Following your decision, we have now arranged a free return for you so that a full refund can be issued.
We can see that our team has responded promptly and provided all possible options to resolve this matter, and we will refund you as soon as the item is returned.

Kind Regards
Farrar and Tanner

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