Excellent company & great prices. Delivery is also speedy, I’ve made two orders & I am very satisfied Great selection of products this time I did a bulk buy of the Stroganoff seasoning.
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レビュアーのコメントを見てみましょう
Great business, just came across them, prices very reasonable, service was fast and reliable, and product selection is awesome. Haven't dealt with support as yet, but I'm quite sure it would be as exc... もっと見る
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Good deal when buying a case. Good delivery times. The best Gluten Free pasta I have ever bought. What makes this stand out from many other Gluten Free Pastas is the way it remains whole and al den... もっと見る
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I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me) The W... もっと見る
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企業情報
当該企業による記述
Gourmet Food, Artisan Drinks & Premium Homewares. Fennel & Ginger is a specialist online fine food and homewares retailer, bringing together the very best in gourmet food, artisan drinks and beautifully designed kitchenware. Our carefully curated range is sourced from artisan producers and trusted makers who share our passion for quality, flavour and provenance. With over 50 years of combined experience in catering, hospitality and retail, our team personally selects every product we sell. From small batch pantry essentials and indulgent treats to premium cookware and thoughtful gifts, each item is tried, tested and approved by people who truly understand food and the joy of cooking. Whether you’re a passionate home cook, an ambitious baker or searching for a distinctive gift, Fennel & Ginger offers something a little different from the everyday, exceptional products chosen to inspire and delight.
連絡先
17 - 18 Corinium Business Park,, GL14 2YD, Gloucestershire, 英国
- shop@fennelandginger.co.uk
- www.fennelandginger.co.uk
4.8
優良
259件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fennel & Ginger からの回答
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel & Ginger からの回答
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Excellent Company
Fast efficient transaction, service and delivery. Excellent value for money, very competitive prices.
I would thoroughly recommend this Company.
2025年1月31日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
I love chocolate gingers but sad to…
I love chocolate gingers but sad to find some of them were turning white as if they were out of date. I sadly think I won't be ordering anymore, even though it has always been my favourite sweet especially at xmas.
2025年1月31日
Fennel & Ginger からの回答
Thank you for your review,
We are sorry that you were disappointed with the chocolate gingers you received in your order.
If you could contact our team via email we can raise this issue with the producer on you behalf as I am confident the product would have been well with their best before date and should not have turned white - we do occasionally experience chocolate blooming during warmer months but I have never heard of this happening in January!
Worst retail experience ever
Ordered lots of lovely sauces, stocks and gravy, and planned the weeks food accordingly. After 5 days waiting I contacted them to be told delivery is 10 days. I thought this excessive in this day and age.
After 11 days I got a notification that the parcel was damaged and wouldn’t be getting delivered.
On contacting them, I expected some great customer service, and replacements to be rushed to me. How wrong I was, the man on the phone wasn’t bothered about anything like customer service, offered a refund and put the phone down.
Still waiting for the refund, but not holding my breath.
Worst retail experience I’ve ever had.
2025年1月28日
Fennel & Ginger からの回答
Thank you for your review and apologies that you were not happy with the service you received.
I can see that you placed your order on the evening of Saturday 25th January and contacted us on Friday 31st advising that your order hadn't arrived, at which point my colleague advised we suggest that standard delivery can take up to 7 working days from date of dispatch.
I can also see that when you contacted us again my colleague immediately followed up with EVRI who advised that your order had been damaged in transit.
I can confirm that a full refund was made to your original payment method on 4th February and although this generally shows on you account within a few days it can take up to 10 working days depending on your bank or card provider.
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Everything promised
Everything promised was kept-correct item, notified with deliverer and delivered on time. Great service. Thanks
2025年1月27日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Reasonably priced fast delivery very…
Reasonably priced fast delivery very helpful and friendly service.
2025年1月15日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Happy customer
Easy to order and find out delivery costs. Arrived on agreed day. Very happy.
2025年1月9日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
The products are fantastic
2025年1月8日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Quality products and excellent service.
I have been using Fennel & Ginger to buy top quality products for several years. I have never been disappointed by my purchases or with the service. Through Fennel & Ginger I am able to obtain products that are superior and often unavailable in supermarkets.
The website is very informative and checkout is quick and easy. Delivery has always been very fast and everything I have ordered has been correct and packaged well.
I highly recommend this company.
2025年1月7日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fast delivery
Fast delivery, well packaged and easily navigable website, will definitely use again.
2025年1月7日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Appalling customer service.3 out of six…
Appalling customer service.3 out of six pouches were damaged and it was a real hassle getting it resolved
2024年12月6日
自発的なレビュー
Fennel & Ginger からの回答
Thank you for your review and apologies that you were not happy with the service you received.
We can see that you reported that some of the items were damaged on Friday morning and that our team requested an image showing the damages.
We can also see that you were unable to email the images so we suggested you upload them via the chat on our website and once we received the images on Friday afternoon we processed a refund straight away for the damaged items.
We are are disappointed that you feel that this process was a hassle, however your comments will be shared with the team members responsible for processing your order.
Super quick delivery
Super quick delivery! Nicely packaged and just what I wanted!
Highly recommend!!
2024年11月25日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Great transaction
Great transaction! Goods arrived well packaged and on time. Impressive 😀
2024年11月21日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fabulous communication on problem with…
Fabulous communication on problem with delivery very impressed
2024年11月21日
Fennel & Ginger からの回答
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
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