The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... もっと見る
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... もっと見る
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... もっと見る
企業情報
当該企業による記述
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
連絡先
3.8
ほぼ満足
458件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 11％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleased
I entrusted Finematter with one of my grandmother's costume jewelry pieces that after many decades the gold plate had worn off. I am so impressed with my finished piece. My grandmother's ring looks brand new and an heirloom is once again a wearable piece of jewelry for me. Many thanks, I will be back!
2026年8月10日
自発的なレビュー
Website wouldn’t add my credit
The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took long enough that my new member coupon expired and I was unable to get the 10% off for joining. The jewelry I got looks nice but I want be ordering from this site again since the website and customer service were so poor.
2026年8月9日
unreliable
unreliable delivery date, website and customer service kept changing dates and earrings arrived almost a month after purchase.
2026年8月4日
Perfect diamond stud earrings as a gift…
Perfect diamond stud earrings as a gift for my Mom. Delivered on time, excellent quality and such a treat exploring the designers they have to offer
2026年7月14日
Just what I wanted Rachel entwhistle four elements ring
Just what I wanted, easy to order and even better because the company that makes the ring had sold out of my size. Fast delivery and no problems.
2026年7月9日
Great customer service
The customer service at Finematter is excellent! I needed a size outside of the standard range and they responded quickly and communicated with the designer on my behalf. I love my new ring and recommend Finematter enthusiastically!
2026年6月2日
Great communication & reliable
Great communication and extremely reliable service. Very pleased and highly recommend
2026年6月11日
Fast 10 Monate Wartezeit – Kette bis heute nicht zurückerhalten
Ich habe meine Kette Anfang September 2025 zur Reparatur eingeschickt. Damals wurde mir mitgeteilt, dass sie nach dem 12.09.2025 innerhalb weniger Tage zurückgesendet werden sollte.
Inzwischen haben wir fast Juli 2026 und ich habe meine Kette noch immer nicht zurückerhalten. Das bedeutet eine Wartezeit von nahezu zehn Monaten für eine vergleichsweise einfache Reparatur.
Ich habe mich bewusst für diesen Service entschieden, da das Unternehmen über Bruna The Label empfohlen wurde. Rückblickend war das leider ein Fehler. Hoffentlich bekomme ich überhaupt meine Kette zurück!
Leider kann ich diesen Reparaturservice nicht weiterempfehlen.
2026年6月22日
自発的なレビュー
Do Not Replate with This Company
No clear communication with the status of my ring and even when sending me my shipping information. I waited two weeks after my initial order to see if there was any information of when I can ship my ring out to be fixed. It took me emailing them for them to finally send the shipping label and told me there was an “issue” with my address… I don’t understand why they couldn’t just email be first regarding that.
It’s not been a whole month since I sent out my ring and I have no update or status of when I’ll be getting my ring back or if it’s even being fixed. At this point I’m thinking they lost it or damaged it and don’t want to tell me. I keep emailing asking for updates just for them to tell me they’re trying to get it and my ring should be dispatched in 24-48 hours… guess what, no ring yet.
I email them again and they assure me they’re still checking for the status of the ring. A replating should not take this long. Very unhappy and I would recommend no one does this service with this company again.
2026年5月1日
自発的なレビュー
Ordered on February 25 - nothing received
I placed an order on February 25. The item was shown as 'in stock'. I then received an email saying the estimated shipping was March 17. I understand that could have been to the item being suddenly sold out. However, it is now March 27 and nothing has been received. I initiated the communication with Finematter to inquire on the whereabouts of my order on March 25 and received no meaningful response to date. It has been a very disappointing and unreliable experience so far, I would NOT recommend.
2026年2月25日
自発的なレビュー
Delivery time not respected!
2026年2月19日
AVOID!!!!!
AVOID!!!!!! i sent my ring to be re golded in october, we’re now in february and i have just admitted im never getting my ring back. was a very sentimental ring to me, and after many emails asking for an update etc. no answer and still no ring, i’m truely devastated and would advise everyone to do your research first and take your jewellery somewhere trust worthy. i intend to take this further so let’s hope this company gets what they deserve.
2026年2月4日
自発的なレビュー
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