Finish Line レビュー 

Ordered shoes. Showed up online as processing for 5 days. Received email that Finish Line canceled order. No explanation. Now scrambling to find same shoes for grandson's gift this week. Will never order from Finish Line again.

DO NOT BUY FROM THIS COMPANY ESPECIALLY THRU THE WEBSITE. WHEN MY ORDER DID NOT ARRIVE I CALLED AND WAS GIVEN THE WRONG SHIPPING COMPANY NAME 2 TIMES UPON 3RD CONTACT FINALLY ABLE TO OBTAIN THE CORRECT CO NAME AND TRACKING NUMBER AND THAT WAS 17 DAYS AGO. SHIP CO FINALLY ADMITS THAT PACKAGE IS LOST....REALLY? NEVER WOULD HAVE GUESSED THAT. NO FOLLOW THRU-NO CONCERN OR CARE AND CUSTOMER SERVICE IS NOT A PRIORITY OR EVEN ON THE MAP. YOU WOULD THINK IF YOU PAY OVER $100 FOR A PAIR OF SHOES THE LEAST THAT COULD HAPPEN IS THEY COULD GET TO YOU AND IF NOT THE COMPANY WOULD CARE. RUN DON'T WALK FROM FINISH LINE YOU WILL BE BEYOND FRUSTRATED IF YOU DON'T.

I wish I could give zero stars. This company is a joke. You place an order get tracking info only to be told a complete lie about it being delivered. You call customer service and barely understand what they are saying. They over talk you. This company is holding shoes for family and friends and then make you fill out an affidavit like you’re lying about not receiving your order. I’m thankful I received my refund in a timely manner but I WILL NEVER DO BUSINESS AGAIN WITH THEM. DO NOT ORDER ANYTHING ONLINE WITH THIS COMPANY SAVE YOURSELF THE STRESS.

I ordered shoes and they canceled it and told me they didn’t have them but they charged my account🤦🏽‍♀️

I ordered some (2) pairs shoes for my son, received one correct pair but the other pair was a size 13 Men size, package had my address but the box inside had a different address, I contacted customer service, short story I sent back the shoes was told by finish line that they would send me the correct shoes as soon as they received the shoes, send the shoes and called customer service to let them know that package was sent.I asked if they shoes I wanted were out of stock of what I read they mentioned that I didn’t have to worry about it that The shoes were set aside for me, well received a email saying that the shoes were not available, there mistake and then we the customer had to deal with that. Don’t think I’ll be purchasing any shoes by them.

Tried buying digital giftcards and they took forever to be approved they say it was for my safety but they took my money in seconds yet waited for like 13 hrs before they emailed the "cards" never ever ever EVER AGAIN!

I called Finishline for a pair of shoes they told me they had them. Then when I get there. They tell Me that the shoes were on reserve (2 days after the raffle for them.) Must be on reserve for a co-worker! I called customer service and they are a complete JOKE! DON'T WAIST YOUR TIME AND MONEY! FORGETTING ABOUT FINISHLINE FOREVER!!!!!!!! GARBAGE!!

Terrible online service, second time that they aint have inventory! But when I order they have it but when it's time...you know what I just won't order from them ever again...TERRIBLE!

Bad!!! Not customer friendly at all!!! Been waiting over a week for a tracking number and the Reps are not people friendly at all. Still no ETA or idea when they will be shipped and I was refused a expedited shipping for the order which should be offered since I have already waited.

A few months back I tweeted about my dislike with the Finishline app because of the lack of functionality that allowed you to actually purchase a hot sneaker during the drop. To backtrack, I have had a Finishline account for many years and have boosted my status reward points by spending thousands of dollars with the company. Recently, my status account was deactivated and after calling the customer service line several times, I was informed that it was because my account was flagged as a reseller. No courtesy email or phone call. I currently had 1500+ rewards points from spending my money and also a $20 reward that I used my hard earned points to obtain.

It is important to note that it states nowhere on their terms and agreements that you are not allowed to purchase a sneaker from them and sell it or gift it forward. How absurd of a rule!! If I choose to sell what I purchased, worn or unworn, that is my right as a consumer! How dare they reward loyalty to a brand with banning.

I have never used bots or any other scheme to purchase my footwear in store or online. I have purchased sneakers using my account for my wife, kids and relatives, of course. I will never spend time or money with Finishline again. Not recommended as I believe they cancelled my account in retaliation for discrediting their app.

Sent me a display shoe then they are trying to tell me they won't send me a new shoe untell they recieve the crappy ones they sent me.

We ordered my son a pair of Adidas from the finishline online website and paid the extra money to have the shoes expedited. The day after the shoes were suppose to be delivered they still had not shown up. Called them and the shoes had not been shipped. I demanded that my refund be returned immediately since they failed to ship them on time. Sorry customer service I'll buy them somewhere else. I would have left a zero on the review if it would have let me.

Do Not waste your time…this place is an absolute joke! They never send the right shoes on purpose because they want you to return to never see your money again. When you go 3 weeks without your information then they can’t seem to be able to find your order! The Finish line App is a joke…it never works…it’s a overlay sight…don’t put your personal information in or you will be SORRY!

Don’t, Don’t.... I repeat don’t order from this company!!!! Very very poor customer service! I ordered a pair of shoe for a vacation trip and they never came!!! I called the company, and they were NOT accommodating at all!! Filled out information for an affidavit and called back.. they had no information at all!!! It was horrible!!!

Her We Go Again🤦‍♀️🤬

basically what the title says, everything was good, and the delivery time was good, less than a week. the product arrived in very good condition, the only thing missing was one of those paper balls that go inside the shoe, but I didn't notice any damage (in short, the sneakers arrived, but one of the paper balls didn't, not a big deal)

This store is terrible. I ordered online it took 25 days before I received and went to the store to return because that shoes is supposed to be a gift. Poor customer service and employees at the store.I will neveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeer buy anything on this store anymore.They deserve zerooooooooooooooo rating.

Will never purchase from them again! I ordered Nike Air 270's online and they arrived extremely squeaky, I was told they were defective and they would exchange them and send out a new pair. I waited and never received the new pair. Then they said, oh you need to ship them back first, we will inspect, and then 1-2 weeks later we will send new ones. They also said I could drive to a store and exchange them if I didn't want to wait. So I drove OVER AN HOUR AND A HALF AWAY and Finishline refused to exchange them for me because they were worn! Yeah they were worn, I ordered online and had to wear to know they were defective. Even when I showed them the email saying I could return them in store, they still refused! Horrible customer service. Then when I finally mailed them back to them, they canceled my replacement order, which was fine by me, I just wanted my money back at that point. It took 2 weeks to get my refund. What a hassle and I still don't have new shoes!

I ordered a pair of shoes online 3-22-21, I took them to store #472 on 3-29-21 to exchange them for a smaller size that they had to order online, I never recieved an email conformation for this order just the receipt from the store so on 4-8-21 after not receiving my shoes I called the store and was told my order had been canceled and I had never been notified of this! And they told me to contact Niayah at customer service. I talked to a different person but was told they would put in a request for my refund and it would take 3 to 5 business days to receive it, well I gave them until 4-22-21,still no refund! this time I talked to Christine and she told me all the same stuff! So on 4-26-21 I went back to the store and asked if they could help me,the store manager went out of his way to help me, he called customer service and spoke with Desiree and she said my refund would be added back to my account in 3 to 5 business days,well today 5-10-21 still no refund! I went back to the store and the manager called and talked to Niayah and she said there was no note stating that I was supposed to get a refund and that I needed to send a copy of my receipt to them so she could show it to her supervisors to request my refund yet again! So the store manager sent it to her from their company email and I was told again that it would take 3 to 5 business days to get my refund. If an order is canceled the money should go directly back to the form of payment that was used to purchase the item,it should not take a person 4 phone calls to customer service to request their money back, the shoes were returned to the store! Where they were resold, so not only did they make money off that sale they also have my money as well! And after reading all of the reviews on here and another site I see that I'm not the only one that this has happened too! Finish Line is Scamming people! Are they going bankrupt and this is the only way they can make money?

hey you dumb asses i ordered socks form y’all and you didn’t take off the security thing, that’s pure laziness and i’m never ordering anything from y’all again.