From our initial enquiry to the fire risk assessment itself, dealings with the company were absolutely first class. Additionally, they were less than half the cost that we had previously been quoted.... もっと見る
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I wouldn't say our experience was great. It is not an applicable term to use under such circumstances, which are usually stressful and can be a cause for confusion. We are obliged to have these every... もっと見る
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Helpful & very friendly staff from the first call to them, then from Steve the very nice Inspector who carried out our Fire Risk Assessment without any judgements, just pure welcomed advice. I have... もっと見る
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FireRiskAssessments.com have recently helped us to organise four urgent fire risk assessments. They spent a lot of time to help us and get them in place, despite their assessors already having full d... もっと見る
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企業情報
当該企業による記述
As an employee-owned Fire Risk Assessment company, we're committed to delivering transparent, genuine fire safety solutions across the UK. We conduct over 200 assessments monthly, from small shops to large industrial sites, schools, and offices. With our office based in Nottingham, we have a network of local assessors nationwide to ensure efficient, tailored service wherever you are. **You can trust our recommendations: We specialise purely in assessments and do not sell products or servicing. This guarantees that any requirements in your report are solely for your safety, with no hidden agenda or extra costs.*** 🔥We are proud holders of the BAFE SP205 certificate (Membership No. 302895), assuring our adherence to the highest industry standards.*** 🔥Every assessment fee includes 12 months of complimentary access to basic online fire safety training. We also offer comprehensive Fire Warden training as an additional service. ***Ready to enhance your fire safety? Visit our website for full details on our services and fees, or simply give us a call or send an enquiry. We're here to help you achieve peace of mind.
連絡先
Unit 12 Carlton Business Centre, NG4 3AA, Nottingham, 英国
- +448082524702
- info@fireriskassessments.com
- www.fireriskassessments.com
4.6
優良
769件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Phenomenal customer service!
I was a frustrated first time buyer on the phone to the team at fireriskassesments.com and Sam was just a delight to speak to. Going up and beyond to seek clarity on an issue I was having and going to the extent to speak to my solicitors. If I ever need a fire risk assessment done this is where I'm going. Thank you so much!
2023年6月6日
自発的なレビュー
FireRiskAssessments.com からの回答
Thank you so much! It was good to be able to help you and hope you have now managed to complete your move.
FireRiskAssessments.com からの回答
Thank you, we do try and meet the requirments of our clients where possible. Glad we could accommodate what you needed.
Overall an excellent company
Contacting the company, getting a quote, arranging the survey, meeting the surveyor, conducting the survey and getting the report were all excellent.
The only part I'm not so pleased with is the layout of the report. I haven't found it easy to work from the report to make a list, in order of importance, of the work to be done. This is really a very important part so it's disappointing that it isn't easier to work with.
2023年5月16日
FireRiskAssessments.com からの回答
Thank you for the great review. We send all our reports out in full in PDF with all the actions colour coded to help highlight the most important. This works for a majority of our clients, however for some management companies we do have ability to send a summary in different formats, to make it easier to monitor & allocate tasks. We will contact you directly to see if this would be of interest.
FireRiskAssessments.com からの回答
Thank you for your review, it is good to hear that you find the overall service gives you what you need.
We would recommend this company
The Company was helpful in providing information and answers to questions before we appointed them to carry out the assessment. The assessor was good and explained issues in plain language. The report received was on time and clearly written. It would have been helpful to receive one hard copy as well as the electronic version.
A thorough assessment.
Further to my comment about a hard copy of the report, I am pleased to say the the Company have offered to provide one . This will be very helpful- thank you!
2023年5月5日
FireRiskAssessments.com からの回答
Thank you for your review & it is great to hear you found the overall service good & the report is clear & useful. We send out our reports electronically for a number of reasons, including speed, our clients will always have an electronic copy, it reduces waste and helps keep our costs low, however we are always more than happy to send out hard copies, if requested.
Please do let us know if you would like a hard copy posting & we can arrange this for you.
A very full report but it was not made…
A very full report but it was not made clear that fire doors were not part of their assessment and a further fire door assessor would need to be appointed by us as client and paid for! Disappointing to now have to work across 2 documents With the added cost and hassle
2023年4月26日
FireRiskAssessments.com からの回答
Thank you for raising your concerns about the requirment for a further survey.
We do highlight in the booking confirmation that is sent out prior to the assessment, that the assessor MAY state a fire door survey is required & that this is a separate service, that would need to be provided by a fire door inspector.
The reason we make this as clear as possible is because fire door surveys are a specialised service. Fire doors are an important element of fire safety, therefore they require a surveyor with the relevant experience & qualifications, to check all doors thoroughly & provide a detailed report.
Our assessors will visually inspect as many doors as they can, alongside all the other fire safety measures on the premises, they will detail their findings in your report, however if they don't have access to all doors (as in your case), or if there are too many doors & only a sample can be assessed, then depending on the quality & maintenance of the existing doors, as well as the overall risk to life, a further survey could be recommended.
I hope that resolves any misunderstanding you have regarding the service, however if you have any further queries, please do let us know.
Verbal advice differed from report content
Assessor was nice bloke and understood the premises but the report was different to the advise given and contained several mistakes which I had to query with the company. They were eventually sorted out but it caused a lot of worry and confusion and if I'd gone ahead with the original report would have cost me a lot more money to fix.
2023年3月28日
FireRiskAssessments.com からの回答
Apologies that some of the detail in the report conflicted with the information given on the day. We do check through all our reports & the content is also validated, unfortunately this particular query would not have been picked up in this process, as it was a site specific error. Once the report is sent out, we do highlight that all Responsible persons need to check through it, to ensure it is accurate and relevant, as errors can occur. We are always more than happy to go through any queries & make amendments where required, or refer back to the assessor should you need further explanation regarding any findings.
FireRiskAssessments.com からの回答
Thank you very much for taking the time to leave a review, it really helps others to understand what to expect, when they use our services.
Knowledgeable
Knowledgeable, informative assessors who offer practicable and accurate advice.
2023年4月13日
FireRiskAssessments.com からの回答
That is a great review thank you. Our assessors are a fantastic team, most of whom have been with us for many years. They are very dedicated & knowledgable, many having spent years working in the fire industry. They are always happy to answer any queries & give as much advice as they can, as they do understand that preventing fire is much easier and better than dealing with the impact of fire.
simple and easy to book
simple and easy to book. lovely staff and a well presented document at the end.
2023年3月30日
FireRiskAssessments.com からの回答
Thank you, that is lovely to hear and the reference to the report is great. We do read through our reports regulalry and overtime, we've made adjustments so that it is both informative but not overly technical, as the clearer it can be, the easier it is for our clients to implement any actions.
Helped in a leasehold purchase process
I’m currently trying to buy a leasehold and FireRiskAessessments.com we’re a massive help. They were quick and effective, the customer service team were brilliant! All round great service.
2023年4月4日
FireRiskAssessments.com からの回答
It's great to be able to help our clients, especially when it can have such a positive outcome, thank you for the review.. Customer service is extremely important to us, so where we can help, we will certainly try our best.
Great as always
2023年3月26日
FireRiskAssessments.com からの回答
Thank you very much and for your continued custom, it is very much appreciated. We do continuously review our procedures, communications and the report template to ensure we are providing the most up to date & relevant information. So each year you should benefit from an improved experience & a more comprehensive report.
Helpful team
We have worked with The Fire risk Assessment team for a few years and they are great. Their team is always helpful and very professional, prices are competitive. It is very easy and educational to use their fire safety training online, great for small business in our case.
2023年3月21日
自発的なレビュー
FireRiskAssessments.com からの回答
That is a great review thank you very much. The detail is really helpful as it showcases what we do & how you benefitted from it, which is perfect. Thank you for your continued custom & we look forward to working with you again.
Very professional approach
2023年3月10日
FireRiskAssessments.com からの回答
Thank you for taking the time to leave a review, it is really appreciated, especially as it helps any future clients understand the service we provide.
This was an excellent training day
This was an excellent training day. I felt we learnt so much. Fantastic teacher.
2023年2月21日
FireRiskAssessments.com からの回答
We have recently refreshed & updated our Fire warden training after a few months of gathering feedback & trying to make it as relevant as possible. We have removed some of the more technical information, which has freed up time to allow condidates to have more time to interact with the trainer and gain more specific information that is relevant to them. Thank you very much for our first review since the update, it is great that you both found it informative & enjoyable.
They are very professional
They are very professional. helpful and honest opinion on the service provide. very much experience and knowledge of Fire Risk Assessment
2023年3月6日
FireRiskAssessments.com からの回答
Thank you for your review. It is lovely to hear that you had confidence in our knowledge & expertise. This is really important, especially when our reports will be giving you advice on further actions you need to take, to keep your occupants safe from fire.
MC Fire Report
The assessor was experienced and knowledgeable about fire risks associated with the type of building in question, and its usage. Provided good advice on issues appertaining to the building's fire safety management, and produced a straightforward constructive report.
2023年2月22日
FireRiskAssessments.com からの回答
Thank you very much for your review. It gives great detail about the service you received, which is really helpful to anyone wanting to book. It's not something you order everyday, so giving details of what you experienced, is a great aid for those who are new to the process.
Good Service
I needed this inspection carried out as a matter of urgency. They came the following day. The very comprehensive report was delivered yesterday. Very impressive. This is a highly professional company with good old-fashioned service at its heart. Thank you
2023年2月24日
FireRiskAssessments.com からの回答
What a fantastic review, thank you very much & great to hear we were able to meet all your needs. It can be quite stressful organising something last minute, so we will certainly try our best. Great customer service is one of our core values, as we know as consumers what we would like, so why not strive to provide that for our clients.
FireRiskAssessments.com からの回答
Thank you for your review & for your continued custom. We really focus on our service, as this hopefully ensures you are more than happy to come back to us, when you need us :-)
Helpful & very friendly staff from the…
Helpful & very friendly staff from the first call to them, then from Steve the very nice Inspector who carried out our Fire Risk Assessment without any judgements, just pure welcomed advice.
I have used them for the last 3 years to have my Fire Risk Assessments as l am a landlady. I would highly recommend them to everyone.
2023年2月14日
FireRiskAssessments.com からの回答
Thank you very much for the great review. We do really value your continued business & your recommendation. Your comments will also be forwarded on to Steve, which he will be thrilled with :-)
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