I made an appointment to solve an issue with my card and Dena solved it quickly giving me further instructions to avoid this to happen again.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Marissa very quickly understood why I was disputing my credit card charge and initiated the dispute after asking me a few questions. She provided me a claim number and helped me understand how to tra... もっと見る
企業が回答しました
Awesome. I can't not express how she help this old geezer has no savy for tech stuff. She was courteous very kind and super patient. She also ask if we would like to sign up for online accounts. Unf... もっと見る
企業が回答しました
Both representatives were excellent. Michelle Rice lead me through the refinance process with expertise and ease. She was extremely helpful and so easy to work with. I appreciate her positive attit... もっと見る
企業が回答しました
企業情報
First Tech - Professional Service Center Alpharetta について
当該企業による記述
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
連絡先
5555 Windward Parkway, 30004, Alpharetta, PR, 米国
- +1 855-855-8805
4.0
ほぼ満足
26件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Don't waste your time trying to open up…
Don't waste your time trying to open up an account with First Tech Federal Credit Union because I just applied for a multi-purpose loan which was a debt consolidation loan and a balance transfer loan to see if I would get approved for one of the other Unfortunately they declined me and I make good money over 250,000 a year and I'm a nurse and I have good credit and they declined me because I'm trying to do a debt consolidation I would never waste my time with First Tech and I will always give a bad review because you guys are not there to help the members you're there to pocket the money yourself and I can't stand you
2026年1月9日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We’re sorry to hear about your experience, but the feedback is appreciated Anthon. Your comments will be shared with leadership and we'll review your concerns and follow up with you. Thank you!
The reason it declined
I made an appointment to solve an issue with my card and Dena solved it quickly giving me further
instructions to avoid this to happen again.
2025年10月12日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Both representatives were excellent
Both representatives were excellent. Michelle Rice lead me through the refinance process with expertise and ease. She was extremely helpful and so easy to work with. I appreciate her positive attitude and assistance.
2025年12月18日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
My car payments were made current &…
My car payments were made current & should’ve been ready for pick up Wednesday the 10th. Some how they moved my car without notice knowing I made my payments & was cooperating the whole week prior. I don’t understand why first tech gave the okay to the car so if can be moved . Again since my payments were already made current. There should be no excuse for the car not to be in my possession by now ; as you guys breached the contract . Now I have to miss a day of work & waste more just to get my car that should’ve never left town in the first place . The tow company was waiting for confirmation from the bank so the car can be released instead they take the car to Manheim .
2025年12月9日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Tonio, we wish your experience could have been better and appreciate you taking the time to share it. If you email socialreviews@firsttechfed.com with your contact info and a summary of the issue, we can review and follow up with you about your specific experience. Thank you!
How can you rollover the new card with…
How can you rollover the new card with current automatic accounts? Sometimes its hard to recall what was set up !
2025年12月8日
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I had an excellent experience working…
I had an excellent experience working with Krishna. She provided outstanding support throughout the entire process of opening my account and assisting with various banking-related matters. Krishna is highly professional, knowledgeable, and always available to help whenever needed. Her proactive approach and dedication made the entire experience smooth and stress-free. I truly appreciate her exceptional service and would highly recommend her to anyone seeking reliable and efficient banking assistance.
Sweta Sanket
2025年11月11日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I was unable to reach an agent when I…
I was unable to reach an agent when I needed one. What? Do these people think the business day ends? Ever? This organization's customers require 24 hr support yet this organization does not provide it.
2025年10月26日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
M D, we wish your experience could have been better and appreciate you taking the time to share it. If you email socialreviews@firsttechfed.com with your contact info and a summary of the issue, we can review and follow up with you about your specific experience. Thank you!
Customer service representative Ms Jill…
Customer service representative Ms Jill was the Bomb.com extremely knowledgeable was able to take care of my issue with ease
2025年10月16日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
All the questions I asked were answered…
All the questions I asked were answered in a clear understandable way.
2025年9月10日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Couldn't have an individual like her been for informative and helpful.
Awesome. I can't not express how she help this old geezer has no savy for tech stuff. She was courteous very kind and super patient. She also ask if we would like to sign up for online accounts. Unfortunately we been with SSFCU since way back when I join the military 1970s. I don't know what branch she called me from so I noted the first one.
2025年9月9日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Nisha did an exceptional job and was…
Nisha did an exceptional job and was very thorough and helpful! Her customer service skills were outstanding and her attention to detail was excellent! She is truly an asset to your organization!
2025年9月4日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Marissa very quickly understood why I…
Marissa very quickly understood why I was disputing my credit card charge and initiated the dispute after asking me a few questions. She provided me a claim number and helped me understand how to track the claim.
2025年8月26日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
He was great I think much
2025年8月21日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
1st Tech is great!
Leah was fantastic & easy to work with at the Tanasbourne Oregon branch. She was quick to help me with my transaction.
2025年8月9日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
She didn’t want to help me
2025年8月4日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
We’re sorry to hear about your experience, Wil. This is not the level of service we strive to provide. Your feedback is important, and we’ll address this with our team to prevent future occurrences. We hope to regain your trust. Please email to socialreviews@firsttechfed.com with your contact info so we can review with management and follow up with you. Thank you!
making it to a person
making it to a person, after 0 help of the automated system, I was connected to a person by the name of Leah, who was very helpful. The bot got me in a tizzy and Leah’s calm demeanor and compassion led me to the resolution I needed for today. Which was depositing a check.
People make a difference, tech gets in the way.
Emphasis on community credit union, not robotic credit union*****
2025年8月4日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
Thank you for your kind words, Jake! 💙
The representative is extremely kind…
The representative is extremely kind and knowledgeable. No waiting and explained my issue professionally!
2025年7月25日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
That’s what we love to hear!
Was able to identify Check fraud as…
Was able to identify Check fraud as will be fixing it in 2 days Was knowledgeable in his work
2025年7月22日
自発的なレビュー
First Tech - Professional Service Center Alpharetta からの回答
That’s what we love to hear!
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