Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... もっと見る
企業が回答しました
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... もっと見る
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... もっと見る
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... もっと見る
企業が回答しました
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
94063, Sacramento , 米国
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was pleasantly surprised how quickly they responded and fixed my issue. Excellent customer service. Thank you 😊
Very responsive and immediately offered a solution!
Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.

Fit 3D からの回答
Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.

Fit 3D からの回答
The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!

Fit 3D からの回答
Needed to move Coaches and they addressed exactly what I needed quickly!

Fit 3D からの回答
Horrible company!
We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.
Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.
Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.
**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**

Fit 3D からの回答
Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!

Fit 3D からの回答
I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.

Fit 3D からの回答
The timeliness of the help I received online.. Great customer service

Fit 3D からの回答
The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,

Fit 3D からの回答
My questions were answered quickly with great, helpful feedback.

Fit 3D からの回答
They were incredibly prompt with responses and were will to work with me to resolve the issue!

Fit 3D からの回答

Fit 3D からの回答
Super quick response time with a clear message to assist me.

Fit 3D からの回答
They were quick and informative with their response. Thankfully it was the info I needed to fix our issue.
The support has been great whenever we have had any tech issues with the scanner

Fit 3D からの回答
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