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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... もっと見る

企業が回答しました

5つ星のうち5の評価

Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... もっと見る

5つ星のうち1の評価

Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... もっと見る

5つ星のうち5の評価

We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... もっと見る

企業が回答しました

企業情報

  1. フィットネス用品卸業者

当該企業による記述

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

209件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 25%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(209)

過去12か月のレビュー数: 4件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

FitMe Body Scanner = PIECE OF JUNK!!!

Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.

2024年9月10日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us.

Have a good day.

5つ星のうち5の評価

A+ Customer Service

Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.

2024年9月16日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

I'm happy we could resolve your issue quickly. Thanks for your feedback.

5つ星のうち5の評価

The turnaround time was impressively…

The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!

2024年9月13日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Glad we could help. Cheers

5つ星のうち5の評価

Moved coaches easily!

Needed to move Coaches and they addressed exactly what I needed quickly!

2024年9月13日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

I'll pass this feedback onto the support team. Thanks for your feedback.

5つ星のうち1の評価

Horrible company

Horrible company!

We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.

Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.

Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.

**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**

2024年7月10日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Hi Marcus,

I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at service@fit3d.com I'm happy to look up your support ticket.

I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning.

If this was about our subscriptions launched 9 months ago, we can speak about that as well.

Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client.

In health,
Patrick

5つ星のうち5の評価

Been using Fit3D at my gym in…

Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!

2024年8月29日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Thanks Christine for the kind words. I'll pass that feedback on to Marlon.

We're glad we can play a small part in your personal journey & the client ones over the last 3 years.

-Patrick

5つ星のうち5の評価

Quick Response with my Issue

I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.

2024年8月22日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Wonderful. We appreciate the feedback.

5つ星のうち5の評価

wanted to take a moment to share my positive experience with your service.

The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,

2024年7月23日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Thank you for the recommendation!

5つ星のうち5の評価

They were incredibly prompt with…

They were incredibly prompt with responses and were will to work with me to resolve the issue!

2024年7月17日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P

5つ星のうち5の評価

Prompt service

Prompt service. The corrected the issue I had within 24 hours!

2024年7月8日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P

5つ星のうち5の評価

The support has been great

The support has been great whenever we have had any tech issues with the scanner

2024年6月24日
自発的なレビュー
Fit 3D ロゴ

Fit 3D からの回答

Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P

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