FitKit UK レビュー 

259
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る

企業が回答しました

5つ星のうち5の評価

Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... もっと見る

企業が回答しました

5つ星のうち5の評価

I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... もっと見る

5つ星のうち5の評価

Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... もっと見る

企業が回答しました

企業情報

  1. スポーツ用品店

FitKit UK について

当該企業による記述


連絡先

4.5

優良

TrustScore 5段階評価の4.5

259件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 60%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(259)

過去12か月のレビュー数: 40

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Simply waste of money

Simply waste of money. And the worst thing is they said refund is excepted but when you request the answer is from your expenses that means they pay £8 for postage you lost it and to return you have to pay another £8 in total £16 for the price of £10 crap

2022年7月6日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Hi Abraham, I understand you incorrectly purchased studio body pump plates expecting them to be olympic size. We do not offer free returns unless the goods are faulty as per our terms. If you would like to return your plates please follow the instructions in our email response.

In order to avoid making this mistake again in the future, studio weight plates have a centre hole of 1 inch and therefore only suitable for studio bars / body pump bars.

For Olympic bars you would need olympic weight plates with a centre hole of 2 inches.

Regards

FitKIt Team

5つ星のうち5の評価

Brilliant service

Brilliant service. Speedy delivery.

2022年6月18日
FitKit UK ロゴ

FitKit UK からの回答

Hi Vicky,

Thank you very much for taking the time to give us a review! We really appreciate it.

5つ星のうち5の評価

My go to place for kit!!

Used FitKit again to get some extra plates for my studio bar. Excellent price, fast delivery and great service. My go to place for kit!

2022年5月26日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you very much for leaving us a review! We really appreciate it.

5つ星のうち5の評価

I originally bought the IC8 watt bike…

I originally bought the IC8 watt bike and then went back to order the tablet holder. Amazing price and customer service- will be using these guys again.

2022年5月3日
FitKit UK ロゴ

FitKit UK からの回答

Thank you for review! We really appreciate your feedback!

5つ星のうち5の評価

Amazingly quick

Amazingly quick. Very good at responding to questions asked. Great service.

2022年4月20日
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your review Sacha! We really appreciate it!

5つ星のうち5の評価

Broken Belt

I have a gym bike. I contacted Fitkit as I believed a belt had broken. They arranged for someone to come and service the bike, order and install the broken belt.
Communication was good throughout Abid and Shaf sorted everything out.
Great company and great customer service.
Five star service

2022年4月20日
5つ星のうち1の評価

Bought a Technogym Spinbike

Bought a Technogym Spinbike.
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy

Read your reply just makes my complaint valid.
I emailed my concerns in January and yet not long outside the warranty period a bottom bracket fails. It’s not like a pedal or something. A bottom bracket doesn’t fail in a few weeks. They take years to go and it takes substantial use to fail. Therefore It was obviously faulty before or had not been reconditioned to a correct standard. Any reputable company would see the reported concerns In January and correct this and anyone with a knowledge of bikes would know what I’m saying is 100%correct. Finally the tones of your emails were condescending from the outset. Very classy compared not.

My advice don’t buy anything that is second hand if this company with a 30day warranty. They clearly buy stick in and flip it without service or reconditioned

2022年3月25日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Hi Adam, all of our used equipment comes with 30 day warranty which is clearly advertised on all listings. I can see you raised an issue regarding noise within the warranty period. We advised the noise was normal for a used chain driven bike and also offered to collect and refund in full. You refused our offer to collect and refund in full and decided to keep the bike.

“If you haven’t already arranged collection for Friday 28th then I will keep the bike. I will just have to trust what you say and if your confidence in the parts and that any can be ordered with Technogym should anything break in the near future”

The issue you reported on 21st march was outside of the warranty period by over 2 months. Whilst its unfortunate that the your bike needs attention / maintenance it is outside of the warranty period which we clearly advertise.

Used commercial gym equipment is still a great way of sourcing quality kit at a fraction of the cost. As with all used items such as used cars they will require maintenance at times but will still last a very long time if looked after.

Regards

FitKit Team

5つ星のうち5の評価

Amazing Quality - Outstanding Customer Service !

Ordered a used Matrix X Trainer off them.. good communication between order and delivery with Chloe giving updates and then delivery day… Tyler and Cam are Superstars!! Nothing too much trouble, genuinely enthusiastic about the product, extremely knowledgeable and they wouldn’t leave until they and we were happy… Such a standout customer experience from these 2 guys - amazing!! I cannot recommend FitKit highly enough!

2022年3月25日
自発的なレビュー
5つ星のうち5の評価

Brilliant service

Brilliant service. Chloe was so lovely to deal with and really on the ball. Chris was the mechanic and he was so lovely and did an amazing job .. if I could of done I would if given them 10 stars many thanks for being so prompt and professional I would highly recommended fitkit and will definitely be shopping with them again xx

2022年3月24日
5つ星のうち5の評価

Excellent service on delivery and…

Excellent service on delivery and installation.
Product is as stated.
Prices are very competitive with other company's.

2022年3月19日
FitKit UK ロゴ

FitKit UK からの回答

Hi there, thank you for taking the time to leave us a review. We really appreciate it!

5つ星のうち5の評価

First class service

First class service. Chloe and the installation team couldn't have been more helpful. My two treadmills were delivered and installed with no issues or complaints. The lads were very friendly and professional.
I really cant recommend highly enough. Thank you so much.

2022年3月18日
FitKit UK ロゴ

FitKit UK からの回答

Thank you Matt! We really appreciate your review.

5つ星のうち5の評価

Great service

Great service. Weights arrived with DPD in a couple of days. Now I’ve no more excuses! Will definitely use again.

2022年3月3日
FitKit UK ロゴ

FitKit UK からの回答

Hi Neill,
Thank you for your review. We really appreciate it! We look forward to hearing from you in the future.

5つ星のうち1の評価

Bought an excite hand cycle December…

Bought an excite hand cycle December went faulty February only used a couple of times, I was told to contact technogym as they would not have parts. Not good

2022年2月18日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Hi Surjit, unfortunately your item is outside of warranty and we do not have spare parts for your machine. As advised, these parts are only available directly from the manufacturer.
Kind regards.

5つ星のうち3の評価

The weights were a bit battered

The weights were a bit dirty, rusty and knackered. But I guess they'll do the job once i've cleaned them....

2022年2月3日
FitKit UK ロゴ

FitKit UK からの回答

Hi Nicky, we are sorry to hear that you're not satisfied with the condition of your plates.

These are used plates and therefore will display signs of usage. If you are not happy to keep them, please email us on sales@fitkituk.com so that we can discuss a return with you.

Many thanks,
FitKit UK

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報