I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る
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Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... もっと見る
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I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... もっと見る
Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... もっと見る
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企業情報
連絡先
Unit 169c, Whittle Road, LE10 3DS, Hinckley, 英国
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4.5
優良
259件のレビュー
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5 stars to Liam the Fitkit engineer
I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to come. After I insisted on my rights Fitkit sent an engineer at no charge to me. He had to come twice as a new console and new handlebars were needed. Liam was kind, professional and competent. Really terric service. He fixed the bike and I'm now very happy with.
2026年8月18日
自発的なレビュー
FitKit UK からの回答
Thank you for taking the time to leave such a detailed review and for your kind words about Liam. We’re delighted to hear that he was professional, helpful and able to get your bike back up and running.
We appreciate your patience while the necessary parts were arranged and Liam made the additional visit to complete the repair.
As the bike was outside of its warranty period, the initial position regarding an engineer visit was based on the applicable warranty terms. However, we were pleased to be able to assist and resolve the issue for you at no charge.
We’ll be sure to pass your feedback on to Liam — it’s great to hear that his service made such a positive impression. Thank you again for choosing Fitkit, and we hope you continue to enjoy your bike!
Regards The FitKit UK Team
Perfect experience from start to finish
Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left everything spotless. Nothing was too much trouble.
Credit is also due to Lyndsey and Helen in the office, who organised everything and made the whole process straightforward from start to finish. The delivery driver deserves a mention too - helpful, polite, and careful with the equipment throughout.
The new equipment is exactly what we were hoping for, and the service throughout has been first class. Thanks to everyone involved.
2026年8月19日
自発的なレビュー
FitKit UK からの回答
Thank you Andrew so much for taking the time to leave such a fantastic review! We’re delighted to hear that you had a perfect experience from start to finish.
It’s wonderful to know that the installation team, Lyndsey, Helen, and our delivery driver all made the process smooth, professional, and stress-free. We’ll be sure to share your kind words with everyone involved.
Most importantly, we’re thrilled that you’re happy with your new equipment. Thank you again for choosing us — we really appreciate your support!
Regards The FitKit UK Team.
I had an issue with my treadmill which…
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.
Lyndsey, who was super helpful, arranged the visit and Logan, one of the FitKit engineers came out to fit a new part. Logan was extremely polite and efficient with the whole FitKit experience being very positive.
Well done team FitKit!
2026年8月7日
自発的なレビュー
Excellent Service and Really Helpful Team
Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to receive the equipment.
When the delivery eventually arrived, the driver was fantastic and went above and beyond to help us get all the equipment safely loaded onto our site.
The equipment arrived in good condition and the whole process was smooth and straightforward. We really appreciated how helpful and flexible the team were throughout.
Would definitely recommend FitKit UK and will happily use them again in the future.
2026年8月4日
自発的なレビュー
FitKit UK からの回答
Hi Syed,
Thank you so much for your fantastic review and for taking the time to share your experience with FitKit UK.
We’re delighted to hear that our team could be flexible with your delivery arrangements and that everything went smoothly when the equipment arrived. We’ll also be sure to pass your kind comments on to our delivery driver — it’s great to know they went above and beyond to help.
We really appreciate your recommendation and look forward to working with you again in the future!
Regards The FitKit UK Team
Cross trainer
Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.
2026年8月5日
自発的なレビュー
FitKit UK からの回答
Thank you for your lovely review! We're so pleased to hear you're happy with your second-hand cross trainer and that everything, from delivery and installation to the equipment itself, met your expectations. We really appreciate your patience with the delivery timeframe and hope you enjoy your cross trainer for many years to come. Thank you for choosing us! Regards The FitKit UK Team.
Delivery / Installation team turned up…
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over.
ie. They knew what they were doing .
The Machine I bought is 💯 and we are very happy
2026年7月20日
自発的なレビュー
FitKit UK からの回答
Thank you so much for your fantastic review, Graham! We're delighted to hear you're so happy with your new machine and that our delivery and installation team made the whole process easy and stress-free. We really appreciate your kind words about their professionalism, and we'll be sure to pass your feedback on to them. Enjoy your and thanks again for choosing us! Regards The FitKit UK Team
Reliable, responsive and highly recommended
I have been using FitKit UK for several years after purchasing three pieces of ex-commercial gym equipment from them in 2020, and their service has consistently been excellent.
Most recently, I arranged for servicing and maintenance, and the engineer who visited was professional, courteous, and highly efficient. He provided an accurate arrival time, carried out the work diligently, ensured everything was working exactly as it should, and cleaned up thoroughly afterwards.
The team at FitKit UK are always easy to deal with, incredibly responsive, and provide a high standard of customer service. It is reassuring to know that support is just as good years after the initial purchase as it was at the point of sale.
I would highly recommend FitKit UK to anyone looking for quality gym equipment backed by excellent ongoing service and support.
2026年7月14日
自発的なレビュー
FitKit UK からの回答
Thanks so much Melanie for your continued support and for taking the time to leave such a thoughtful review.
It means a great deal to us that you've trusted FitKit UK since your equipment purchase in 2020 and that we've been able to provide the same high level of service over the years. We're especially pleased to hear our engineer made such a positive impression with his professionalism, punctuality, and attention to detail.
We believe that great customer service doesn't end with the sale, so it's fantastic to know our ongoing support and maintenance have given you confidence in choosing FitKit UK.
Thank you again for your recommendation. We really appreciate your loyalty and look forward to keeping your equipment performing at its best for many years to come.
Regards The FitKit UK Team.
FitKit UK からの回答
Thank you so much for your wonderful review! We're delighted to hear you were happy with our service, pricing, and the quality of the machine. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Regards The FitKit Uk Team.
Fitness at old age
This is my fourth purchase from Fitkit UK
All machines were purchased “used” but they have all performed well - the team who delivered and installed the machines were brilliant!
2026年6月25日
自発的なレビュー
FitKit UK からの回答
Thank you, David, for your continued support and for choosing Fitkit UK for your fourth purchase! We're delighted to hear that your used machines have all performed well and that our delivery and installation team made such a positive impression. Your feedback means a lot to us, and we look forward to helping you again in the future. Enjoy your equipment! Regards The FitKit UK Team.
Very pleased with sales help, delivery, and pricing
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previously used machines, really pleased at how good quality they all are, far better than the existing new bought machines I had already. I'm very happy.
2026年6月12日
自発的なレビュー
FitKit UK からの回答
Thank you Paul for your fantastic review. We're delighted to hear that you were pleased with the sales support, pricing, and delivery service.
It's especially rewarding to know that the refurbished cross trainer, Concept2 rower, and treadmill exceeded your expectations and compared so favourably to your previous new machines. Our team takes great pride in supplying high-quality equipment, and we're glad the delivery crew provided a helpful and smooth experience.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new equipment for many years to come! Regards The FitKit UK Team.
Excellent service from start to finish
Excellent service from start to finish. The treadmill was delivered very quickly and exactly on time. The company contacted me the day before delivery and then again 30 minutes before arrival, which was very helpful. The delivery team carefully carried everything inside, assembled the treadmill quickly and professionally, and removed all the packaging and waste afterward. Highly recommended!
2026年6月6日
自発的なレビュー
FitKit UK からの回答
Hi Olga! Thank you for your fantastic feedback! We're delighted to hear that you were pleased with every aspect of the service, from the timely delivery and communication updates to the professional assembly and clean-up. Our team takes great pride in providing a smooth and hassle-free experience, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and hope you enjoy your new treadmill for many years to come! Regards The FitKit UK Team
From the start until the delivery this…
From the start until the delivery this company has been very easy to deal with. Many thanks
2026年6月6日
自発的なレビュー
FitKit UK からの回答
Thank you for your kind words David and for taking the time to leave us a review. We're delighted to hear that you found the process easy from start to finish. It was a pleasure working with you, and we truly appreciate your support. Thank you for choosing us, and we hope to assist you again in the future. Regards The FitKit UK Team.
Delivery on time and stationary bike…
Delivery on time and stationary bike excellent.
2026年5月26日
自発的なレビュー
FitKit UK からの回答
Barry, Thank you for the fantastic review! We are thrilled to hear that your stationary bike arrived on time and that you are enjoying the excellent quality. Happy cycling, and welcome to the fitness journey! The FitKit UK Team.
First Class Company - Highly recommended
Highly recommended.
From my first call with Lyndsey up until discussing delivery of the equipment, my experience was first class.
For gym equipment in the UK I would recommend checking out FitKit UK
2026年5月18日
自発的なレビュー
FitKit UK からの回答
Thank you for the highly recommended review! We're glad Lyndsey and our delivery team could provide you with a first-class experience from start to finish. We appreciate your support and look forward to helping you with your gym equipment needs again in the future. Best wishes, The FitKit UK Team.
I just want to thank you all.
I just want to thank you all.
Enfield Weightlifting Club had our new treadmill delivered today and the old one removed.
Your team were outstanding, excellent customer service and great guys.
A big thank you to Blaide, Sully and Bayo for the delivery of the new and removing of the old. xx
2026年4月17日
自発的なレビュー
FitKit UK からの回答
Hi Helen.
Thank you so much for your kind words! We’re thrilled to hear everything went smoothly with your delivery and removal.
Blaide, Sully and Bayo will be especially pleased to hear your shoutout – we’ll be sure to pass it on to them. We really appreciate you choosing us, and we hope the new treadmill serves everyone at Enfield Weightlifting Club brilliantly 💪
Thanks again for taking the time to share your experience!
Regards The FitKit UK Team
kept up to date by FitKit on progress…
kept up to date by FitKit on progress and on expected delivery. Cross trainer is in great working order - although bigger than I expected :-)
2026年4月14日
自発的なレビュー
FitKit UK からの回答
Thanks so much for your review, Kate! We're really pleased to hear you felt well-informed throughout and that your cross trainer is in great working order.
We do include full dimensions in the product listing to help with planning, but we know fitness equipment can still feel bigger in person! 😊 If you ever need any advice or support, we're always here to help. Enjoy your workouts! 💪 Regards The FitKit UK Team.
I recently had an outstanding…
I recently had an outstanding experience with the delivery service provided by the team at this gym, and I felt it deserved recognition. From start to finish, the process was handled with professionalism, efficiency, and genuine care.
The staff kept me well-informed throughout, providing clear communication and timely updates, which made the entire experience smooth and stress-free. What stood out most was their attention to detail and willingness to go the extra mile to ensure everything arrived exactly as expected.
The delivery itself was prompt, well-organized, and handled with great care. It’s clear that the team takes pride not only in their fitness services but also in ensuring customers receive a high standard of support beyond the gym floor.
Overall, this level of service reflects a company that truly values its customers. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and a seamless experience.
2026年4月13日
自発的なレビュー
FitKit UK からの回答
Afternoon Patience. Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that you had such a positive experience with our delivery service.
Our team takes great pride in providing clear communication, attention to detail, and a smooth, reliable service from start to finish, so it’s incredibly rewarding to know that this came through in your experience. Your kind words about our staff and their dedication truly mean a lot to us.
We really appreciate your recommendation and your support—it motivates us to keep delivering the highest standards both in and beyond the gym. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Regards The FitKit UK Team.
Delivery was great
Delivery was great, the guys were very polite, rang when they were 30 mins away.
2026年4月10日
自発的なレビュー
FitKit UK からの回答
Thanks so much for your kind words, Jeremy! We're really glad to hear you had a great delivery experience. Our team always aims to be punctual, courteous, and keep customers informed along the way—so it’s great to know that came through. We’ll be sure to pass your feedback on to the drivers. Enjoy your purchase!
Easy to order
Easy to order, good delivery.
Small part missing but Helen Scott quickly resolved.
2026年4月10日
自発的なレビュー
FitKit UK からの回答
Thank you for your feedback! We're really glad to hear you found the ordering process easy and the delivery satisfactory. Apologies again for the missing part, but we're pleased Helen was able to resolve it quickly for you. We appreciate your support and hope to serve you again soon! Regards The FitKit UK Team.
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