Went it today to buy a treadmill with my daughter (and some more kettlebells). We were helped by Cameron. Very helpful and informative. It makes such a difference to be able to test equipment out i... もっと見る
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We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... もっと見る
企業が回答しました
We have visited the Camberley store many times over the years purchased exercise bikes, treadmills, etc. Our recent visit was to purchase a rowing machine which is a new piece of kit to me! I spoke... もっと見る
Matt at the store was great - Good advice on he treadmill which we eventually purchased. Would have been 5 stars but we paid for same day delivery / installation and there was a mistake and we got th... もっと見る
企業が回答しました
企業情報
Fitness Superstore - Camberley について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
Frimley High Street 30-32, Frimley, GU16 7JD, Camberley, England, 英国
- 01276 818542
4.7
優良
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and friendly staff
Looked to purchase a new home multi gym. Visited the store and got good honest advice, pros and cons of the options available. Did a bit more research at home and then ordered over the phone with some other bits and bobs. Staff made sure I got the best deal available on the day (bank holiday offers), and whole process was quick and efficient. I am a repeat customer. Thank you again!!
2026年5月25日
自発的なレビュー
Fitness Superstore - Camberley からの回答
Mr Andrew Hopwood,
We are so glad to hear you had such a positive experience with us, especially regarding the honest advice and efficient service. It's wonderful that we could help you find the best deal. We truly appreciate your continued loyalty!
Kind Regards
Fitness Superstore Trust Pilot Team
Easy peasy
Clear information on the website made it easy to decide which additions matched my machine. I was able to track my delivery and it cam ewhen expected.
2026年5月14日
Fitness Superstore - Camberley からの回答
Denise Orford,
We're so glad our website helped you find the right additions and that your delivery arrived as expected. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness Superstore - Camberley からの回答
J O,
We're so glad you had a great experience with our advice, prices, and speedy delivery! Thank you for your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
Went in to view elliptical step…
Went in to view elliptical step trainers. The selection was pretty good and luckily had a working example of the model that was top of our list. A Sole E35.
The sales guy Matt Davies was just right - left us alone to have a good look up and down the line at the various options we had researched online, then at just the right time came over to help. Gave us a good honest briefing on the pros and cons of a few machines as well as the E35. Our delivery was made in two working days and to a spot where we wanted it. Took a while to assemble but was straightforward as Matt had advised. Very pleased with the machine and Matt’s assistance.
2026年5月16日
自発的なレビュー
Fitness Superstore - Camberley からの回答
Dear Tim Court,
We are delighted to hear you had such a positive experience with our selection and the assistance you received. It is wonderful to know that our team provided helpful guidance and that your delivery and assembly went smoothly. We appreciate you sharing your satisfaction with your new machine.
Kind Regards
Fitness Superstore Trust Pilot Team
The staff at Camberley were very…
The staff at Camberley were very knowledgeable and helpful. One weight plate didn’t arrive with the first delivery, but this was quickly and easily rectified. The fitting team then did a swift and effective job of assembling everything, and were very user-friendly - including some help how to operate the equipment. The equipment itself was also well priced. In overall terms, I have been very impressed.
2026年5月7日
Fitness Superstore - Camberley からの回答
Stuart ,
We are delighted to hear about your positive experience with our team and the equipment. We appreciate you highlighting our staff's helpfulness and the efficient resolution of the missing weight plate. Thank you for your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
From walking into the store and the…
From walking into the store and the Elite multifunction equipment in my garage the experience has been 5 stars. From meeting Nicole in the Frimley Camberley store and Norton organising my installation to Karl fitting the equipment the service has been great. Highly recommended.
2026年5月13日
自発的なレビュー
Fitness Superstore - Camberley からの回答
Sunny P,
We're so happy to hear about your 5-star experience! We truly appreciate your kind words regarding our team and service. Thank you for your recommendation.
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness superstore Camberley
I visited the Camberley store as I wanted to purchase some equipment for my sons. We were really lucky to be helped by Matt. He was extremely helpful and helped us choose a treadmill and multi gym. We didn't feel rushed at all and Matt was really friendly and offered great advice. The equipment was delivered and installed much faster than anticipated and the delivery team were fabulous.
2026年4月25日
Fitness Superstore - Camberley からの回答
Hi Theresa,
We're happy to hear about your positive experience at our Camberley store. We're glad our team member was helpful and provided great advice for choosing your equipment. It's wonderful that your delivery and installation were faster than anticipated. Thank you for your feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness Superstore - Camberley からの回答
Dear JMS,
We're happy to hear that our efficient service and updates on your order met your expectations. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
have brought from thses before and this…
have brought from thses before and this time ive seen a different side,i ordered monday and had to email them to find when order being delivered only to get email 2 days later which is now 5 days passed that the delivery company now had my order,2 to 4 days it says on site,and my week off so thought perfect ,now saying they will ring me for delivery and that will be kerb drop and that have to check its all there before driver can leave,?what,so i contacted to cancel,told me had to ring so did and got a guy from customer service that sells,just like there customer service online,not there to help but to sell so in reality not customer service.Anyway got lady on phone that said would cancel and that i had to send clarification to them by email to camcel so i did and yet again today it has not gone though to them so if comes it will be on there head and will report to goverment for investigation as ignoring my request is against the law same as blocking my email or giving a false onewhich she gave me which obviously makes her liable.Have recorded conversations just to make sure.
2026年5月1日
自発的なレビュー
Fitness Superstore - Camberley からの回答
Dear Stuart
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the frustration and inconvenience you have experienced during this process. This is not the level of service we aim to provide.
We would like to confirm that your pallet has now been successfully booked with the delivery provider for tomorrow. The request for checking the goods at the kerbside is simply to ensure that your order arrives in good condition and that any visible damage is identified immediately. If there are any issues upon delivery, we will of course take responsibility and resolve them promptly for you.
We are also very sorry for your experience with one of our customer service agents. Your feedback has been noted and this matter will be addressed internally to ensure improvements are made.
A message has been left for you to discuss this further at your convenience. Please do contact us back if you would like to talk through the delivery or any other concerns.
Once again, please accept our apologies, and thank you for bringing this to our attention.
Kind Regards Fitness Superstore Trustpilot Team
Very fast delivery
2026年4月29日
Fitness Superstore - Camberley からの回答
Thank you for your kind feedback. Wishing you all the best on your fitness journey!
Excellent product at a great price
Excellent product at a great price. Arrived on time and delivery driver was very helpful.
2026年4月16日
Fitness Superstore - Camberley からの回答
Mr Michael Dowsett,
We're happy the product met your expectations and was delivered on time. We appreciate your feedback regarding the helpful delivery driver and the great price!
Kind Regards
Fitness Superstore Trust Pilot Team
I have bought equipment from the store…
I have bought equipment from the store in the past and continue to use this without any problems. Good quality and easy to use. Very helpful member of staff with the latest purchase.
2026年4月22日
Fitness Superstore - Camberley からの回答
Mr. Neal,
We're happy to hear that you've had a positive experience with our equipment over time. It's great to know that our products are good quality and easy to use. We appreciate your feedback regarding the helpful staff member too.
Kind Regards
Fitness Superstore Trust Pilot Team
Matt at the store was great
Matt at the store was great - Good advice on he treadmill which we eventually purchased. Would have been 5 stars but we paid for same day delivery / installation and there was a mistake and we got the installation done a few days later.
2026年4月8日
Fitness Superstore - Camberley からの回答
Hi James,
We're so glad you found the advice helpful and are enjoying your new treadmill. We regret the error with your same-day delivery/installation and any resulting inconvenience. Thanks so much for your feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
Very impressed
Very impressed! Popped into the the Camberley store to look at weights. Made to feel very welcome. Have had a couple of online disasters so it is such a bonus to be able to go to a store and view equipment first hand.
Richard was extremely helpful. We decided to order through him and the service was exemplary. Communication, delivery and customer service was super. Very happy! Thank you!
2026年4月19日
Fitness Superstore - Camberley からの回答
Hi Sharon,
We're so happy that you felt welcome at our store and found our service exemplary. It's great to know that our communication and delivery met your expectations. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Richard was so helpful and gave us all…
Richard was so helpful and gave us all the information we needed Trying out the equipment before purchasing really made my mind up. The bike and rowing machine are perfect! Thank you Richard!
2026年4月19日
Fitness Superstore - Camberley からの回答
Hi there,
We're very happy to hear that the information and equipment trial helped you make your decision. We're glad you are enjoying your new bike and rowing machine. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Our running machine did not have IFit…
Our running machine did not have IFit loaded and a) we weren’t told about that and b) it was a faff to upload and manage ourselves
2026年4月15日
Fitness Superstore - Camberley からの回答
Dear Neill Johnstone,
We appreciate your feedback and are sorry the machine didn't have iFit and it was difficult to manage. We'll review our processes to improve this.
Kind Regards
Fitness Superstore Trust Pilot Team
The advice at the shop was really good
I purchased a rowing machine.
The advice at the shop was really good. The delivery went smoothly and arrived on time
2026年3月27日
Fitness Superstore - Camberley からの回答
Hiya Robert,
We're happy to hear that you had a positive experience with our advice and delivery service for your new rowing machine. Thank you for your feedback!
Kind Regards
Fitness Superstore Frimley
Both the service in the store and the…
Both the service in the store and the delivery and installation, 1st class
2026年4月8日
Fitness Superstore - Camberley からの回答
Mr Alan Bourne,
We're happy to hear that you had a 1st class experience with both our in-store service, delivery, and installation. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
I have been very impressed with fitness…
I have been very impressed with fitness superstore. They were very helpful when I visited the store and have resolved an issue I had very successfully. I highly recommend this company
2026年3月26日
Matt was helpful and knew straight away…
Matt was helpful and knew straight away what treadmill fitted our size requirements. His personable approach and knowledge made the decision quick and easy.
2026年4月3日
自発的なレビュー
Fitness Superstore - Camberley からの回答
Hiya Jon,
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful service and product knowledge that made your decision quick and easy.
Kind Regards
Fitness Superstore Trust Pilot Team
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