Today I came into the store and was served by Aidan Mendez. I had a big order to go through, he was extremely kind and helpful throughout the whole experience. Showing me all different alternatives an... もっと見る
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We received good advice in the store as we worked out the gym equipment we needed. Right on time, it arrived and Brett and Tommy were excellent in their technical installation and how well they showe... もっと見る
企業が回答しました
The store is well located, has demo pieces for everything and well informed, helpful staff. Prices are competitive. A pleasant experience to deal with them.
I had an excellent experience with Aidan when purchasing a cross trainer at Fitness Superstore. He was extremely helpful, attentive and knowledgeable throughout the whole process. He gave me great a... もっと見る
企業が回答しました
企業情報
Fitness Superstore - London について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
Hyde House, The Hyde, Collindale, NW9 6LH, London, England, 英国
- 0203 3708 855
4.8
優良
70件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stephen was very knowledgeable and…
Stephen was very knowledgeable and answered all our questions with patience. We were allowed to test each product before making a decision. Great service!
2026年8月2日
自発的なレビュー
Fitness Superstore - London からの回答
Faraz Khalid,
We're so pleased to hear that Stephen was knowledgeable and patiently answered all your questions. We're also glad you had the opportunity to test products before deciding. Thank you for your kind words about our service!
Kind Regards
Fitness Superstore North London
Fitness Superstore - London からの回答
Trevor Fisher,
We're happy to hear that you found Richard both knowledgeable about our products and helpful. Thank you for your positive feedback!
Kind Regards
Fitness Superstore North London
A difficult purchase made easier
Very helpful human adviser Aidan available to optimise choice from an almost baffling range of equipment, ensure lowest price and arrange delivery
2026年7月25日
自発的なレビュー
Fitness Superstore - London からの回答
CW,
We are so pleased to hear that Aidan had provided such excellent assistance in helping you find the perfect equipment and secure the best price. We appreciate your kind words!
Kind Regards
Fitness Superstore North London
Very good customer experience
Very good customer experience, Stephen the sales advisor was very knowledgeable helping us choose the correct treadmill for our goals, nice sales discount, very easy finance arrangement, free delivery ... couldn't ask for a better service
2026年7月18日
自発的なレビュー
Fitness Superstore - London からの回答
Adam Brown,
We are so pleased to hear about your very positive experience with us! It's wonderful that Stephen was knowledgeable and helped you find the perfect treadmill. We're also glad the sales discount and finance arrangement were easy for you.
Kind Regards
Fitness Superstore North London
Run by professionals! Great, fair advice!
Always ready to consult with fair information and really professional. Not just looking to sell and profit. Genuine. We will always go back there.
2026年7月16日
Fitness Superstore - London からの回答
Mr Michael Alpern,
We're happy to hear you found Stephen's consultations fair, professional, and genuine. We appreciate your positive feedback and look forward to your next visit!
Kind Regards
Fitness Superstore North London
At the weekend we attended your branch…
At the weekend we attended your branch at Hyde house The Hyde in Northwest London we were met by Aiden Mendez very nice chap.
We explained to him what we needed and what we had come to look at in the way of a walking running treadmill. The unit he showed us was well-made presentable reasonable cost. Had everything that we needed. And Aidan answered all of our questions and explained how everything worked. Very professional knowledgeable young chap. I would recommend him to others.
2026年7月12日
自発的なレビュー
Fitness Superstore - London からの回答
Mr Kirby ,
We are so pleased to hear about your positive experience at our Hyde House branch. It's wonderful that Aidan had provided such professional and knowledgeable assistance, making your visit a great one. Thank you for your kind recommendation!
Kind Regards
Fitness Superstore North London
Brilliant service Stephen was fantastic…
Brilliant service Stephen was fantastic he showed me the equipment and helped me put a package together
2026年7月5日
自発的なレビュー
Fitness Superstore - London からの回答
Nick,
We're happy to hear that you had such a brilliant experience! We appreciate you mentioning the helpfulness from Stephen and his assistance in putting together a package for you.
Kind Regards
Fitness Superstore North London
Good website with a comprehensive range…
Good website with a comprehensive range of fitness gear. Found what I was looking for with ease. Price and quality are good. Delivered quickly
2026年4月14日
Fitness Superstore - London からの回答
Richard B,
We're delighted to hear you found our website easy to navigate and our fitness gear met your expectations in terms of range, price, and quality. We're also pleased that your order arrived quickly!
Kind Regards
Fitness Superstore North London
Cross-trainer purchase
We were served by Hugh Kelly, who was excellent - friendly and knowledgeable. Helped us come to the right decision
2026年6月27日
自発的なレビュー
Fitness Superstore - London からの回答
RG,
We're delighted to hear that Hugh was excellent, friendly, and knowledgeable, helping you make the right decision. We appreciate your positive feedback!
Kind Regards
Fitness Superstore North London
I would 100% recommend it.
I always prefer to physically see and feel the quality of products, so visiting the store is ideal for me. There are many great products in store with good quality and decent price. I have bought gym equipments from the store many times. On last 2 recent visits, I was assisted by Aidan Mendez; great service.
2026年6月22日
Fitness Superstore - London からの回答
Sanjay,
We are so glad to hear you appreciate our product quality and prices. We are especially happy that Aidan had provided great service during your visits. Thank you for your continued support!
Kind Regards
Fitness Superstore North London
Aiden was fabulous and knowledgeable
Aiden was the kindest, most patient and consistent source of support for an expensive and important one off purchase. It was really his kindness and understanding of the details that made us choose the store.
2026年6月15日
自発的なレビュー
Fitness Superstore - London からの回答
Clare Diskin,
We are so pleased to hear that Aidan's kindness and understanding made such a difference in your important purchase. We appreciate your positive feedback!
Kind Regards
Fitness Superstore North London
Stephen Bux was really helpful
Stephen Bux was really helpful, he explained all the treadmills and was very knowledgeable.
Nothing was too much trouble, really helpful and never rushed us.
We chose a life fitness f3 folding treadmill.
2026年6月12日
自発的なレビュー
Fitness Superstore - London からの回答
Dear James osullivan,
We're happy to hear our team member was so helpful and knowledgeable. We're glad you found the experience unhurried and chose a great product. Thank you for your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent customer service and products
Visited the colindale branch to buy some Nuobell dumbells and a bench. Was seen by Aidan who was very knowledgeable and pleasure to deal with. Excellent customer service and will return to buy more items
2026年6月4日
自発的なレビュー
Fitness Superstore - London からの回答
Dear Peter,
We are delighted to hear you had such a positive experience at our branch. We appreciate your kind words about our team member's knowledge and helpfulness. We look forward to welcoming you back!
Kind Regards
Fitness Superstore North London
Amazing service in the store and after…
Amazing service in the store and after sales I am 72 years old
Richard made it very easy for me to choose the right Bike for my needs he is polite and Patient with nice smile in his face what gave me the kind Humans Touch encouraged me to buy and he contact me to followed after
sales as well to make sure everything is okay
The delivery was in time 2 nice men knows what they doing quick & Cleanliness and the bike was ready for me to use
am very grateful and happy to recommend them
Naima
2026年5月29日
自発的なレビュー
Fitness Superstore - London からの回答
Naima Taguri,
We're so happy to hear about your positive experience with us! It's wonderful that Richard was able to help you choose the perfect bike and provide excellent after-sales support. We're also glad our delivery team was efficient and professional. Thank you for your kind recommendation!
Kind Regards
Fitness Superstore North London
Happy with our Elliptical Cross Trainer Purchase
Set out to purchase an elliptical cross trainer and had a couple in mind. Stephen (North London Store Manager) helped us choose the right one for us and we ended up buying one which we hadn't even considered but fits our needs perfectly. He was able to offer us a discount which enabled us to proceed with the budget we had in mind. The communication was great and delivery was all organised smoothly.
The only issue was that the delivery company initially refused to bring the machine into the house as we had 1 step (no more than 10 inches into our house). We had to really argue with them that one small step into the house doesn't make it a first floor delivery!!
2026年5月10日
自発的なレビュー
Fitness Superstore - London からの回答
Robert L,
We appreciate you sharing your positive experience with our team and are pleased we could help you find the perfect elliptical. We are concerned to hear about the delivery issue you encountered. We are looking into this with our delivery partner to prevent similar situations in the future.
Kind Regards
Fitness Superstore North London
Best place to purchase fitness equipment
Hendon Superstore fantastic selection of machines.Very knowledgeable staff with no pushy sales talk.Listened to and advised suitable machinery to meet customer needs.Emails with enquiries answered promptly. Don't go anywhere else for fitness equipment. A special mention deservedly goes to Aidan who was our first point of contact and was a pleasure doing business with at all times.
2026年5月13日
Fitness Superstore - London からの回答
Sarah /Hertfordshire ,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience at our North London Superstore and that our team helped you find the right equipment for your needs without any pressure.
It’s especially great to hear your kind words about Aidan, we’ll be sure to pass your feedback on to him. He’ll be thrilled to know he made such a positive impression throughout your journey with us.
We truly appreciate your recommendation and your support. Enjoy your new fitness equipment, and if we can help with anything in the future, we’ll be more than happy to assist!
Kind Regards
Fitness Superstore North London
I always bought from this store online…
I always bought from this store online and had a good experience, but going there in person was even better. Stephen was really helpful, explained everything properly. It made a big difference seeing everything in real life instead of only online. Great customer service.
2026年5月10日
自発的なレビュー
Fitness Superstore - London からの回答
Cristina B,
We're so happy you had an even better experience visiting us in person! It's wonderful that Stephen was able to provide helpful explanations and that seeing the products first-hand made a difference. We appreciate your kind words.
Kind Regards
Fitness Superstore North London
If you want home exercise equiment, this is the place.
The sales assistant - Matt - was excellent. He understood our requirements and showed us various models of exercise bike to suit, pointing out the pros and cons of each. They have a very good range of equipment on demonstration.
We ended up choosing one, and with the sale and discount, we got a great price. Cheaper than anywhere I could find this model on the Internet!
Many thanks Matt.
2026年5月11日
自発的なレビュー
Fitness Superstore - London からの回答
David A,
We're happy to hear about your positive experience! It's great to know that Matt understood your needs and provided helpful guidance. We appreciate your feedback and are glad you found a suitable exercise bike at a great price.
Kind Regards
Fitness Superstore North London
Aidan was very helpful in explaining…
Aidan was very helpful in explaining pro & cons of the various models. Delivery organised within 2 days and looking forward to getting the new treadmill.
2026年5月10日
自発的なレビュー
Fitness Superstore - London からの回答
David Poulter,
We're happy to hear that the information provided about the models from Aidan was helpful. We appreciate your feedback and hope you enjoy your new treadmill!
Kind Regards
Fitness Superstore North London
Excellent service
i received lots of advice and they were quick to get in touch when there was an issue that could of otherwise delayed things
2026年5月6日
自発的なレビュー
Fitness Superstore - London からの回答
Jeff Orme,
We're happy to hear that our advice was helpful and that we promptly addressed the issue. We appreciate you taking the time to share your positive experience!
Kind Regards
Fitness Superstore North London
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