Visited the Northampton store to try before I buy a home smith machine, I was greeted by Jordan who couldn't of been more helpful. The smith machine sits perfectly in my home gym amazing addition to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging.... もっと見る
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After seven years, I revisited the Northampton branch and had another great experience. Jordan, helpful staff member, provided excellent knowledge without any pushy sales tactics. We tried the indo... もっと見る
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Can't rate the service Fitness Superstore gave us highly enough. We were looking to buy flooring for our gym and Leon Hogan mapped out our floor area to confirm the number of tiles we would need and i... もっと見る
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企業情報
Fitness Superstore - Northampton について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ, Northampton, 英国
- 01604 673030
4.7
優良
153件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Leon was very patient and helpful in…
Leon was very patient and helpful in giving advice so that we made the right choice of exercise bike.
2026年8月18日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Mary Karczewski,
We're delighted to hear that our team member was patient and helpful in assisting you to choose the perfect exercise bike. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Northampton
Terrible Product & Even Worse Customer Service
Short Review
⭐️Very disappointed. The treadmill developed a burning smell from the first week and now trips the electricity as soon as it’s plugged in.
The customer service has been extremely frustrating. the manager, can take 4–5 days to respond to an email, making the whole process even more stressful.
After 2 months of trying to resolve this, I’m now being told I may have to pay £100 for collection and an engineer investigation if they decide the treadmill isn’t faulty.
For a £600 treadmill, I expected much better quality and customer service. I would not recommend this company.
2026年8月17日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Kiamile
Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience.
However, we do not believe your review reflects the full circumstances of this case.
Throughout our correspondence, we have tried to assist you in diagnosing the issue and understanding the cause of the reported fault. Based on the information provided, our concern was that the treadmill was being used via an extension lead alongside other cardio equipment in a commercial environment, which can affect performance and cause electrical issues. We therefore asked that the treadmill be tested on a dedicated wall socket and circuit to help establish whether the fault lay with the product itself or with the operating environment. Unfortunately, this request was declined.
We also offered to arrange collection and inspection of the treadmill so that the reported fault could be independently assessed. The treadmill carries a home-use parts and labour warranty; however, the information provided indicated that the product was being used in a commercial setting, which falls outside the intended warranty terms. For this reason, our proposed solution was to have the treadmill returned and tested so the cause of the issue could be properly determined.
It is also important to note that some of the information provided during the troubleshooting process changed over time, which made it more difficult for our team to accurately diagnose the issue and identify the most appropriate resolution.
At no stage have we refused assistance. We continued to offer technical support, troubleshooting advice, and a collection option to investigate the reported fault. Any discussion regarding collection and inspection charges was explained in the context that, should testing find no manufacturing defect, those charges may apply. This was communicated in advance and is standard procedure.
Unfortunately, despite the support and solutions offered, these were not accepted, and you subsequently advised that you did not wish to proceed with the options available. As a result, the case has now been closed. We are disappointed that a resolution could not be reached, particularly as our ability to investigate the reported fault was dependent on either the requested testing being carried out or the treadmill being returned for inspection.
We are genuinely sorry that you feel unsupported. However, based on the information available to us and the assistance offered throughout the process, we do not feel this review accurately reflects the efforts made by our team to help resolve your concerns.
Kind Regards Fitness Superstore TrustPilot Team
Delivered on time sound product very…
Delivered on time sound product very pleased with purchase
2026年8月11日
Fitness Superstore - Northampton からの回答
Dear Mr Murphy,
We're delighted to hear that your product arrived on time and that you are very pleased with your purchase. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness Superstore - Northampton からの回答
Dear Mr Cunningham,
We're so pleased to hear you found our pricing competitive and that you experienced prompt next-day delivery. Thank you for your kind words about our company.
Kind Regards
Fitness Superstore Northampton
Props to Jordan
Visited the Northampton store to try before I buy a home smith machine, I was greeted by Jordan who couldn't of been more helpful. The smith machine sits perfectly in my home gym amazing addition to my collection of heavy duty gym equipment 💪💥
2026年8月3日
Fitness Superstore - Northampton からの回答
Dear Darren,
We're delighted to hear about your positive experience at our store! We appreciate you highlighting the helpful service you received while choosing your home smith machine. It's wonderful to know it's an amazing addition to your home gym.
Kind Regards
Fitness Superstore Northampton
Many thanks to Leon in the store and…
Many thanks to Leon in the store and Richard on the phone - both very helpful and extremely efficient. Gave good advice and had a sensible understanding of what was needed.
2026年8月5日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Edward Whitley,
We're delighted to hear that our team members provided such helpful and efficient service both over the phone and in store. It's great to know that you received good advice and that we understood your requirements.
Kind Regards
Fitness Superstore Northampton
BODY POWER MULTI-FUNCTION SMITH MACHINE WITH HALF RACK AND DUAL ADJUSTABLE PULLEY
GREAT BIT OF KIT FOR OUR WORKS GYM-GOOD CUSTOMER CONTACT BY NORTON-FITTING TEAM OF IAN AND LEE WERE EFFICIENT ,PROFESSIONAL AND PERSONABLE--EXCELLENT OVERALL SERVICE-THANKS
2026年8月6日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear COLIN,
We're delighted to hear you're pleased with the equipment for your works gym and the excellent overall service. We appreciate your positive feedback regarding the contact and the efficiency, professionalism, and personability of the fitting team.
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness Superstore - Northampton からの回答
Dear Rob,
We are delighted to hear that your order process was straightforward and that your goods arrived on time and well-packaged. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Fitness Superstore - Northampton からの回答
Dear David Thomas,
We're so happy to hear you had a great experience with our service and staff, and that collection was easy for you. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Ordered a spin bike and it was a great…
Ordered a spin bike and it was a great price and was delivered within 3 working days. Good product and good service
2026年8月3日
Fitness Superstore - Northampton からの回答
Dear Stephen,
We are so pleased to hear you are happy with your spin bike and our service. We appreciate you taking the time to share your positive experience!
Kind Regards
Fitness Superstore Trust Pilot Team
Prompt and hassle free supply of part…
Prompt and hassle free supply of part for my rowing machine
2026年7月27日
Fitness Superstore - Northampton からの回答
Dear Samuel John Gibson,
We're happy to hear that we could provide a prompt and hassle-free supply for your rowing machine. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Top service from Max
Top service from a very helpful chap called Max. Knowledgeable and efficient. I purchased a Treadmill.
2026年8月1日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Nonhosonno,
We are so glad to hear about your positive experience with our team member. We appreciate you sharing your kind words.
Kind Regards
Fitness Superstore Northampton
Excellent Service and Great Quality Equipment
I recently purchased fitness equipment from Fitness Superstore and was very impressed with the whole experience. I arrived at the depot late in the day after travelling from work, but the staff were incredibly accommodating and made me feel welcome despite the late hour. They were knowledgeable, friendly, and happy to answer my questions without any pressure to buy. The equipment is excellent quality, and the level of customer service exceeded my expectations. I wouldn't hesitate to recommend Fitness Superstore to anyone looking for reliable fitness equipment backed by first-class service.
2026年7月22日
Fitness Superstore - Northampton からの回答
Dear Paul,
We're thrilled to hear about your positive experience with us! It's wonderful to know that our team was accommodating and knowledgeable, even late in the day. We're delighted that the equipment and service exceeded your expectations, and we truly appreciate your recommendation.
Kind Regards
Fitness Superstore Trust Pilot Team
quick delivery and item as described.
2026年7月19日
Fitness Superstore - Northampton からの回答
Dear Mrs Denise Morris,
We're delighted to hear that your order arrived quickly and that the item was exactly as you expected. Thank you for your positive feedback.
Kind Regards
Fitness Superstore Northampton
Hugh was extremely helpful in making…
Hugh was extremely helpful in making our decision over which exercise bike to purchase.
Have provided an expert opinion and allowed us the time to make our choice.
Many thanks Hugh
2026年7月25日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Ian Linney,
We are so pleased to hear that our team member provided such helpful and expert advice, allowing you the time to make an informed decision on your purchase. We appreciate your kind words!
Kind Regards
Fitness Superstore Northampton
Fitness Superstore - Northampton からの回答
Dear Cliff Saunders,
We are so pleased to hear that you found our service easy to use and that your delivery was prompt. Your positive feedback is greatly appreciated.
Kind Regards
Fitness Superstore Northampton
Can't rate the service Highly Enough
Can't rate the service Fitness Superstore gave us highly enough. We were looking to buy flooring for our gym and Leon Hogan mapped out our floor area to confirm the number of tiles we would need and interconnecting clips. The floor went down so easily and looks great. Leon was spot on with the quantity of floor tiles and clips too. Whilst we were at the store Leon noticed us taking interest in the NÜOBELL-2-32Kg Dumbbells and Body Power TITAN Power Rack and gave us a quote for these products. We have already been back and bought the 2-32Kg Dumbbells and expect to go back for the Body Power TITAN Power Rack very soon. A mention too for the great service we received at the collection point. The guy was so quick and helpful.
2026年7月22日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear John Morgan,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team was able to assist you in finding the perfect flooring and that you're happy with how it looks. We're also thrilled that you've already returned for the dumbbells and plan to come back for the power rack. We appreciate your kind words about our collection point service too!
Kind Regards
Fitness Superstore Northampton
Leon was extremely knowledgeable
Leon was extremely knowledgeable, and was able to help me choose a treadmill that suited my needs. Had all my random questions answered too! Great service
2026年7月24日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Jaki Kelly,
We're delighted to hear that our team member was extremely knowledgeable and helped you choose the perfect treadmill. We appreciate you highlighting their ability to answer all your questions.
Kind Regards
Fitness Superstore Northampton
I preordered my items (kettlebells).
I preordered my items (kettlebells).
I was kept up to date and my order was delivered really quickly, thanks to all involved...
2026年7月17日
Fitness Superstore - Northampton からの回答
Dear Uncle Crabtoe,
We're delighted to hear that your preorder experience was a positive one and that you received your kettlebells so quickly. We truly appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent
Warm, welcoming, helpful and no hard sell. Excellent range; excellent experience.
2026年7月19日
自発的なレビュー
Fitness Superstore - Northampton からの回答
Dear Andrew Miff Smith,
We're delighted to hear that you found our team warm, welcoming, and helpful, and that you appreciated our excellent range. We're glad you had such a positive experience.
Kind Regards
Fitness Superstore Northampton
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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