Fitness Blowout レビュー 

Fitness Blowout からの回答

2010年2月19日

We encourage this customer to contact us so that we can address this immediately. We have a customer service department that is open from 9 am to 5 pm PST M - F. We would like to speak this customer to resolve this matter. We would not have reported a customer to a collection agency unless money was owed. If this was an error, again, we ask this customer contact to resolve this. This is very serious and we will not treat it lightly. We strive to make customers happy and if this was an error on our part, we will be happy to go above and beyond to make this right.

Fitness Blowout からの回答

2010年2月19日

A lot was said in this review that is inaccurate and incomplete. We do have a lifetime warranty on every unit sell as we rigorously research and test each unit we carry. We hand pick the best of the best that each respective manufacturer has to offer. Our lifetime warranty, as written on the invoice, covers the flywheel, drive motor, welds, pedals and structural frame for LIFE! The warranty unfortunately does not cover electronics beyond the first year from date of purchase. Our price match guarantee will be honored so long as the deal is identical. We offer a free lifetime warranty and free shipping that most other companies cannot compete with. If the customer wishes to decline our generous lifetime warranty, we will gladly match the price. Accusing us of lying to the BBB is a very serious accusation that has no merit. This is absolutely false. We have an outstanding reputation and rating with the BBB. We have been in business for over 24 strong, healthy happy years and would have not reached the stature we have obtained in this industry if these above statements were true. We understand that our customer is frustrated but we can sell parts to the customer to get her unit operable again. We encourage our customer to contact our customer service department so that we may help our customer. We are a family owned business and would not treat our customers this way as we value them very much. We will be happy to make any concessions to compensate our customer however we can.

Fitness Blowout からの回答

2010年2月19日

Without knowing the particulars of this situation, we can only comment generally. The lifetime warranty coverage is clearly outlined on each invoice. Treadmills come with one year labor and all parts for one year, thereafter, the drive motor, running belt, running deck, frame and welds are covered for LIFE. We ask our customer to call in to get this matter resovled. We would have not survived as an industry leader if these occurances were typical. When dealing with third party vendors, uncontrollable delays may occur and unfortunately for us, we are the company that gets the complaint by no fault of our own. Each brand we carry has their own respective tech support department to troubleshoot units and ship parts as needed. We encourage our customer to contact us so that we can mediate between the vendor and our valued customer to resolve this matter. We apologize on behalf of the vendor or service provider for these delays.

Fitness Blowout からの回答

2010年2月19日

Unfortunately, mistakes occur when dealing with third party vendors and freight carriers. If the an incorrect unit was shipped, we will coordinate the proper unit to sent and the incorrect unit to be shipped back to us at no expense whatsoever to the customer. We apologize on behalf of our vendors for the error that occurred and would be happy to resolve this. Under our company policy, we reserve the right to correct any error made by a freight carrier or vendor. If the customer elects to not cooperate when errors arise, we do have cancellation fees that apply. Without knowing who this customer we are not able to comment on the specifics on this matter. We strive to satisfy all of our customers and from time to time, we fall short of perfection. We have been in business for our 24 years and it is because instances as such are not commonplace. When mistakes happen, as they will from time to time, we will make this right for our valued customers.

Fitness Blowout からの回答

2010年2月19日

We are happy that our customer was taken care of and this issue was settled. The sales rep, Matt, is no longer with our company. We had to terminate his employment due to the way he mishandled issues such as this one above. Unfortunately, this customer was one of the people affected by Matt's poor follow through. Being a family owned business that is not owned by stock holders, we do not tolerate customers being treated in this manner, thereby we had to let Matt go. We are sincerely happy that we were able to give our customer a better unit at a lower price given the circumstances. We will make every effort to appease customers and this is a fine example of us doing so. This is part of the reason we have been so successful for over 24 strong, healthy and happy years with over 200,000 satisfied customers.