An excellent system for Lettings Agents looking to improve their Property Management. Easy to use, integrates with well known lettings software. Cuts out wasted time with tenants reporting repairs mor... もっと見る
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Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we wo... もっと見る
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My daughter contacted fixflo and was told mold isn’t important enough to come out . It’s not tenants issue there’s no ventilation and damp proof course. I’ve paid hundreds to replace furniture cloth... もっと見る
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We implemented Fixflo circa two years ago and having this system has helped to make our internal processes much more efficient. It's user friendly both on the front and back end, and working closely... もっと見る
企業情報
当該企業による記述
Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!
連絡先
International House, EC3V 3NG, London, 英国
- help@fixflo.com
- www.fixflo.com
3.7
まあまあ
219件のレビュー
ネガティブなレビューの 66％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
SHOCKING!
This company operates with a serious lack of professionalism and accountability. In my experience, there is little concern shown for customers once they are signed up, communication is poor and frustrating, and attempting to disengage from their services is unnecessarily difficult.
I would strongly caution anyone considering using them to think very carefully and explore alternative providers first. Based on my experience, I cannot recommend their services.
2026年2月18日
自発的なレビュー
Won't proceed without photos, even with electrical issues
Very computer says no, wiring in some ceiling downlights playing up causing some to flicker and others to not come on at all regardless of new bulbs. Away from the property for a few days but fixflo customer service (AI or human, unclear) refuse to even start the process of sorting contractors until I take a photo of the ceiling?
2026年1月6日
自発的なレビュー
Fixflo からの回答
Hello,
I am sorry to hear that your maintenance issue has not been resolved. Fixflo provides software to agencies to manage their repairs and maintenance - we don't complete any work ourselves.
Please get in touch with the agency directly who will be able to advise further.
Please email support@fixflo.com and we will be more than happy to look into this for you.
Many thanks
Fixflo Support Team
The emergency number goes dead
The emergency number goes dead. I’m a National Trust tenant, vulnerable (immune surpressed) and isolated in Northumberland. This company offers something it can’t provide.
2025年11月20日
自発的なレビュー
Fixflo からの回答
Hello,
I am sorry to hear that your maintenance issue has not been resolved. Fixflo provides software to agencies to manage their repairs and maintenance - we don't complete any work ourselves. Please get in touch with the agency directly who will be able to advise further.
Please email support@fixflo.com with the issue number, and we will be more than happy to investigate this issue further to see why it has not been resolved.
Many thanks
Fixflo Support Team
April has been amazing throughout…
April has been amazing throughout dealing with maintenance in our flat. She was very active and chased until the landlord resolved the issues. Massive thank you
2025年7月29日
自発的なレビュー
Fixflo からの回答
Hello Mia,
Thank you for the kind words! It sounds like you had a great experience, but we think this review might have been for the agency that uses Fixflo to manage its maintenance requests.
Just wanted to let you know in case you want to pass the feedback to the right place.
Many thanks
Fixflo Support Team
Constant Price Increases
If you’re looking for constant price increases to your subscription then you’ve certainly come to the right place! Although overall the system is decent, it just seems whenever they introduce a new feature customers are hit with a price increase whether they want the feature or not! I wouldn’t recommend the out of hours contractor service. They’re pretty good at all the tenants straight away but you’ll be waiting days for an out of hours contractor to turn up! Only one have they ever been able to source someone to attend! Not worth the money.
2025年4月29日
自発的なレビュー
Fixflo からの回答
Hello Chad,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had a frustrating experience with pricing and our out-of-hours contractor service.
We understand how important transparency is and regarding pricing, our goal is always to provide fair value, and while we occasionally adjust subscription rates to reflect new features or rising operational costs, we appreciate that not everyone may find these additions beneficial.
Your point is well taken, and we’ll consider this more carefully going forward.
We're interested in hearing about your experience with the contractor marketplace service. We'd like to investigate further to understand what went wrong and how we can improve.
If you haven't already please reach out to our support team so we can follow up on this.
Many thanks,
Fixflo Support Team
Great Customer Service
Helpful, speedy and polite service. Any queries are answered extremely efficiently
2025年4月4日
自発的なレビュー
Fixflo からの回答
Hi Tuckerman Residential Team,
Thank you so much for your kind words! We're thrilled you found our service helpful, speedy, and polite.
We always strive to respond to queries as efficiently as possible, and your feedback truly means a lot to us!
Many Thanks,
Fixflo Support Team
Kacey Chambers is my customer success…
Kacey Chambers is my customer success manager and she's been great so far. Every question has been answered and beyond.
Couldn't recommend enough.
2025年4月3日
自発的なレビュー
Fixflo からの回答
Hi Jonny,
Thank you for sharing such kind words! It's great to hear Kacey has provided such a high level of support and to know she has made a positive impact.
Thank you for sharing the positive experience!
Many thanks,
Fixflo Support Team
Verity at Fixflo
This is a review for Verity at Fixflo, who was on the ball when I had reported an issue, solving my problem, showing empathy and excellent customer service . Thank you. The platform itself has been an affective part of our property management service, for many years now
2025年3月20日
自発的なレビュー
Fixflo からの回答
Hello Gary,
Thanks for sharing such kind words! We're delighted to hear that Verity provided prompt and empathetic support, delivering excellent customer service. It's fantastic to know that Fixflo has been an effective part of your property management service for many years.
We look forward to supporting you again in the near future; if you haven't already, we recommend you bookmark our helpsite link https://help.fixflo.com, where you can access our super useful selection of guides and articles on the most frequently asked questions.
Many thanks,
Fixflo Support Team
Exceptional Customer Service!
Exceptional Customer Service!
Anjali responded promptly to my query and resolved this immediately. Fixflo is a fantastic system and any user feedback is welcomed and implemented to ensure the system works for the user. It has made the management of my properties much smoother and our tenants find this easy to use too.
Excellent, would highly recommend.
2025年3月18日
自発的なレビュー
Fixflo からの回答
Hello Sarah,
Thank you for your fantastic feedback! We're thrilled to hear that Anjali provided prompt and effective support. It's great to know that Fixflo has made managing your properties smoother and that both you and your tenants find it easy to use. We appreciate your recommendation.
Many thanks,
Fixflo Support Team
Excellent support
The Support Team at Fixflo are excellent. Always ready to help, including understanding what we're trying to do.
2025年3月20日
自発的なレビュー
Fixflo からの回答
Hello Gail,
Thank you for your kind words! We're delighted to hear that our Support Team at Fixflo has been able to assist you effectively. We have a fantastic helpsite which is full of guides to help you use Fixflo efficiently - https://help.fixflo.com
If there's anything else we can do to support you, please don’t hesitate to reach out.
Many thanks,
Fixflo Support Team
Marcela has been great in assisting us…
Marcela has been great in assisting us in the setup with Fixflo. Great system and a real bonus to have an account manager who knows her stuff as is wanting to help us succeed!
2025年3月12日
自発的なレビュー
Fixflo からの回答
Hello Rex Gooding team,
Thank you for your kind words! We're delighted to hear that Marcela has been instrumental in your Fixflo setup. We take pride in having knowledgeable and dedicated account managers who genuinely care about our clients' success. It's great to know you're finding value in the system, and we look forward to supporting you further.
Many thanks,
Fixflo Support Team
James Kelsall
James our Account Manager is always on hand to help and is influential in how we now use the system. Thanks James for all your help and continued support.
2025年3月19日
自発的なレビュー
Fixflo からの回答
Hello Matt,
Thank you for your kind words! We're delighted to hear that James has been such a valuable support in helping you make the most of the system. We'll be sure to pass on your feedback—he’ll be thrilled to hear it!
Many thanks,
Fixflo Support Team
Anjali has been great
Anjali has been great.
Really helpful with a tech query I had. Quick to explain and a clear answer received.
2025年3月6日
自発的なレビュー
Fixflo からの回答
Hello Savannah,
Thank for your for kind words, great to hear Anjali was helpful and able to support your query. We'll pass on your feedback and look forward to supporting you in the near future.
All the best,
Fixflo Support Team
Quick to respond and very helpful
James Kelsall is always quick to respond to any questions I have and is very helpful in providing advice on how we can best use the system to match the ideas I have for the team.
2025年3月13日
自発的なレビュー
Fixflo からの回答
Hello Tyler,
Thank you for your kind words! We’re thrilled to hear that James Kelsall has been so responsive and helpful in guiding you on how to make the best use of the system. We appreciate your feedback!
Many thanks,
Fixflo Support Team
Excellent service! Supportive, responsive and friendly.
The Fixflo platform has been a fantastic addition to the business helping us to streamline our operation and enhancing our customer experience. Mike and Marcela have been with us from the start, and 12+ months into our journey, with new areas of the business now also going live, they have been consistently helpful and supportive, and willing to work with us to further enhance our experience. Jess has also been instrumental in delivering large group training, making the sessions very informative and memorable, gaining buy in and generating excitement about the product.
Everyone I have dealt with at Fixflo know the product in great detail. They have been very supportive, friendly, and clearly have a passion for the product and what they do. Excellent service!
2025年3月11日
自発的なレビュー
Fixflo からの回答
Hello Dan,
Thank you so much for your kind words! We're thrilled to hear that Fixflo has been a valuable addition to your business.
It's fantastic to know that Mike, Marcela, and Jess have made such a positive impact, and we'll be sure to pass on your feedback to them. We take great pride in our team's deep product knowledge and commitment to providing excellent service, so it’s wonderful to hear that this has been reflected in your experience.
We truly appreciate your support and look forward to continuing to work with you as your business grows. If there's anything else we can do to further enhance your experience, we're always here to help!
All the best,
Fixflo Support Team
Fixflo
We deal specifically with Marcela and have always fond her to be very responsive. Fixflo allows us as a business to manage maintenance efficiently.
2025年3月10日
自発的なレビュー
Fixflo からの回答
Hello Cindy,
Thank you for your feedback! We're delighted to hear that Fixflo has helped you manage maintenance efficiently and that Marcela has been consistently responsive and supportive. We'll be sure to share your kind words with her!
Your experience is exactly what we strive for, and we truly appreciate your support. If there's anything more we can do to assist you, please don’t hesitate to reach out. 😊
Many thanks,
Fixflo Support Team
Super helpful & supportive
Mike & Marcella at Fixflo are very helpful, supportive and attentive with getting our company set up and using Fixflo for block management. They've helped us every step of the way and provided advice and best practise uses of the system and are always on hand for any little thing, can't commend them enough!
2025年1月13日
自発的なレビュー
Fixflo からの回答
Hello Sarah,
Thank you for your fantastic feedback! We're so pleased to hear that Mike and Marcela have been helpful, supportive, and attentive in getting your company set up with Fixflo for block management.
It's great to know they've been with you every step of the way, providing advice and best practices to ensure you're getting the most out of the system. We’ll be sure to pass on your kind words to them!
If you ever need anything, we're always here to help. Thanks again for your support! 😊🚀
All the best,
Fixflo Support Team
Fixflo used to be a leading software
Fixflo used to be a leading software, its gradually lost its way over the last couple of years. Supported by their automatic renewal contract which demonstrates they too are not confident in the service they provide. Make sure you don't make the same mistake we have in signing agreements and not ensuring you have a fair renew term.
2025年2月27日
自発的なレビュー
Fixflo からの回答
Hello Alexander,
Sorry to hear you’ve not had a positive experience with Fixflo around your contract renewal process.
We value your feedback, so if you haven't already, can you please email the support team so we can discuss this with you?
Many thanks,
Fixflo Support Team
Great system
Great system, I would thoroughly recommend working with them for all things tenant maintenance.
2025年2月21日
自発的なレビュー
Fixflo からの回答
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our software. Providing seamless tenant maintenance solutions is our priority, and it's wonderful to know we met your expectations. We look forward to supporting you in the future!
Many thanks,
Fixflo Support Team
Fixflo からの回答
Hello Tammy - Thank you for your positive review! We're glad we could assist you promptly. Let us know if you need anything else!
Many thanks,
Fixflo Support Team
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