Flavourtown Bakery レビュー 

I ordered a cake for my partners birthday in September/October, for the 28th December. Only to be emailed by them yesterday saying they are closed now on this day. Meaning now I have to come up with £77 ASAP to order a new one. My bank account is low due to Xmas (that’s why I ordered in September/October) now I have to wait for 10 working days to get the money back. I have no money as I’ve spent it on Xmas gifts and his birthday presents, bills etc….
Never again will I use this company. As someone from NZ I was also trying to give my money to a kiwi business. Really annoyed, angry and frustrated.

I recently had the pleasure of visiting Flavourtown Bakery in Richmond, and I must say it was an absolute delight! The bakery offers a wide array of delicious treats that are not only visually stunning but also incredibly tasty. From their beautifully decorated cupcakes to their mouthwatering brownies, every bite was a burst of flavor.

The staff at Flavourtown Bakery were friendly and welcoming, making the whole experience even more enjoyable. The bakery itself had a cozy and inviting atmosphere, making it the perfect place to relax and indulge in some sweet treats.

If you're in Richmond and have a craving for delectable desserts, I highly recommend paying a visit to Flavourtown Bakery. You won't be disappointed!

I'm such a fan of the red velvet cake, the icing is lovely, and the cake is lovely. I've ordered repeatedly from the Park Royal factory and have always had a good experience. The only reason this isn't 5* is because of the delivery tracking app. If you're doing any time delivery, for me it was a little frustrating as the time slot kept changing so just make sure you have the day free to be at home. Probably if I paid the extra to have a timed delivery this would have been better. Other than that, very happy customer. I think this cake is going to be a constant order for all future birthdays and celebrations.

Walked into the shop, it was very dirty with a lot of crumbs everywhere.
Flies on the cakes and the counter looked very messy.
The atmosphere is very unpleasing, could have done with a better interior designer.

I saw what appeared to be the owner talking to the young man behind the counter. Very flirtaous looking, was a bit weird due to the age difference.

All the cupcakes are the same bake as Hummingbird bakery really, for a higher price. I was quite shocked to see that even their boxes and candles are copied from Lola's cupcakes. Not a single original idea.

I bought a cookie and it was hard as a rock. For 5 pound a cookie, its practically extortion.

I told my friend and he said he had a bad experience as well. He ordered a whole cake and it arrived completely destroyed, they had no remorse to offer a replacement or a refund.

From the look of things, seems to me they are in a habit of scamming their customers. Don't bother wasting your money here.

I chose here because they could provide a vegan / dairy free cake at a reasonable price.

The piping on top of the vegan and dairy free cake was bleeding into the cake on delivery and because the piping was red - it looked awful.

It was a cake for my mothers 70th birthday was arrived 3 hours after I was advised it would and then had to be served that day. I was embarrassed to bring it out to her.

The customer service team was flippant/sarcastic and offered me a £3 refund the cover the personalized piping charge.

When I pushed back on this and said I would have expected a 50% refund on the whole cake, they said that the cake was up to standard and “presumably consumed”.

I had NO choice but to serve it because the cake arrived on her birthday and that’s was no time to source an alternative.

Poor customer service and product offering. I would not use again - nor recommend. Shop around and pay that little bit extra.

Lots of good experiences here, but this time ordered a whole cake, which had to be Vegan due to the flavour. Well although good when leaving, by the time it reached home a few minutes away (via a particularly careful journey) it looked like a bomb had erupted in the middle of it. The whole thing had simply fallen apart from the middle in a big heap. Utterly unusable. Their customer service team simply stated that it was their usual recipe, and that was the end of it.

Nice cakes - but I'd struggle to recommend a place with this sort of customer service, and cakes that explode during transportation.

I ordered 2 dozen mini cupcakes from here they looked great and fun in the picture but what I got looked nothing like what was advertised in the picture . I called customer services to advise of this and they were really not at all helpful and quite frankly not bothered and told me the box is based on what the baker selects that day . The box advertised looks bright and fun all we got were vanilla and chocolate cupcakes with sprinkles along with really bad customer service . Really disappointing and false advertising . Definitely do not recommend.

I placed an order for a 10” unicorn rainbow cake and 36 cupcakes for a 4 years old’s birthday party. On the morning of the party, we were due to collect the cakes at 10am so they were in place for the 10:30am start. At 7:46am, we received an email saying that there had been a power cut at the factory overnight so the cakes would not be ready but would be delivered to the Fulham Store as soon as possible.

The customer support team were not open until 10am but I requested a call back ASAP. I spoke to the Head of Customer Services to explain that we needed the cakes for 10:30am, and she said she would liaise with the driver. I received no update and after chasing several times, I was eventually informed that the driver was on his way and the cakes would be dropped off directly to the party venue by 11:30am.

Initially this was a relief and meant we didn’t have to find a last-minute alternative. However, 11:30am came and went with no sign of the cakes. I chased again and after much back and forth with the Head of Customer Services, who had to contact the driver and then call me back, I was informed that the driver was delayed.

I was initially told he was stuck in traffic but would still make it in time, but by 12:15pm he had still not arrived. After calling again, I was told that the cupcakes had been in the Fulham Store all along (!) and asked that these be sent to the party venue, so the children had something to celebrate with. At around 12:40pm I was told that the driver with the Unicorn Cake was in fact nowhere near the party venue (!) and would not make it before 1pm when the party ended. I was also informed that the cupcakes had not been sent from the Fulham store as they were not picking up the phone in the branch…

This was an extremely stressful and chaotic experience (I was on the phone / email to Flavourtown over the course of 6 hours). This could have been rectified simply and efficiently by sending a replacement cake from one of your shops (your website states you have some cakes in both Fulham and Richmond), rather than consistently being provided with inaccurate information and false promises.

After the party, I was told the cakes could be delivered at 4pm. I asked for a reduced price for the order but was told that as only the best ingredients for the cakes are used, only a 15% reduction would be offered. We obviously no longer needed a 10” unicorn rainbow cake and 36 cupcakes for a family of 5 so cancelled the order altogether.

Whilst I was sympathetic to the power cut, the handling of the situation and the customer service I received was appalling. If I had received accurate information at 10.30am, 11.30am and 12.15pm, I could have planned the day differently and found a replacement cake before or even during the party.

The whole process was extremely stressful, upsetting and frustrating, not to mention an unnecessary waste of everyone's time. The order should have been given free of charge alongside a compensation voucher as a minimum, being offered a reduced price of 15% for an order was totally inappropriate.

I ordered a Pride Ultimate Rainbowgasm Cake for £95. In summary, the buttercream was AWFUL and made all my guests feel sick as it tasted entirely of butter. Also the sponge was very DRY. The cake looked good but the colours were very DULL compared to the pictures on their website. I drove an hour each way to collect the cake from their bakery in NW10.

When I wrote to FLAVOURTOWN on the same day with feedback, they told me I was wrong and that they had already had several reorders for the same cake from that day. They said the only way they would consider any gesture of goodwill was if I took a slice of cake back to their baker. I declined.

This company is very arrogant in their communications and the taste of their cakes was awful. The cake does come in a lovely box and is quite unique and colourful, but I was gutted that I made my guests feel sick.

Cakes have gone down. This bakery used to be hummingbird which was amazing. Since it's changed hands the cakes have been slowly going down. I had red velvet cake the other day. The sponge was dense, and the butter creaam ( which used to be really thick ) was thin and tasteless. It didn't taste like the light and luxurious texture it once did, but was almost cheap and full of chemicals. I've had better cakes from Tesco. This will be my last time going there.

I ordered a 8” funfetti cake for a joint birthday celebration. I picked the cake up from the Park Royal site which was a quick and easy experience. The cake was beautifully decorated and exactly as stated on the website. All the guest at our party were so impressed with the cake. The buttercream and raspberry jam was delicious. The cake was huge and we were able to give guests extra to take home!

Best cupcakes in town!

I really enjoy flavour town bakery products. My favourite is the red velvet cupcakes! I order 2x dozen cupcakes and gingerbread cookies. Delicious!!

However, shockingly I have also had an untowards experience with their delivery service. Half of my order was stolen by driver the company uses. It was confirmed that the entire order was collected by the driver but only half of it arrived. Based on the other reviews 'thievery' seems to be a reoccurring theme...oh dear! They need to change contractors! Thankfully Flavour Town had another replacement sent out the same day. Also, it doesn't put me off...I'll definitely be back to flavour town again, they are so talented at what they do! The quality of their products is incredible!

FlavourTown Richmond, Nolwen has been fantastic! I have ordered cupcakes for a company and this.little bakery has excelled my expectations! I will Recommend

Avoid avoid avoid.

Ordered 6 inch White Chocolate and Raspberry Birthday Cake with hand piped message. Cost over £60.

It tasted horrible. The sponge was dense and unpleasant. No idea what the ‘buttercream’ was but I’d be amazed if it had come within a mile of actual butter. And the only white chocolate noticeable was a few buttons dotted around the outside.

We complained but the customer service team weren’t really interested.
They said it was an ‘American style cake’ that had been made as part of a batch and nobody else had complained so they weren’t prepared to offer any compensation, other than 10% off a future order.

I used to work in a bakery. I’ve eaten great cakes, and bad cakes. This was the worst cake I’ve ever paid for. Asda would have been better. They also claim to use the finest ingredients.

The only nice thing I can say is that the raspberries on top were fresh.

I ordered two cakes for a joint birthday party with over 75 people in attendance. I was very nervous to use Flavourtown having read the reviews here. I dithered for ages and then I worried from the point of order until the two absolutely stunning and delicious cakes were here with me.

I had no problem whatsoever. Delivery was on time and without issue. Communication was as expected.

The cakes blew everyone’s mind. All I can say is it’s not all like some reviewers have experienced. I’ve had a fab experience and I will use Flavourtown again for sure.

Another TERRIBLE review to add to the collection then!

Their delivery driver delivered the cake that was ordered, but stole my bag in the process!

They have BLOCKED my account on Instagram when I have highlighted this to them and they made 0 effort in order to track down the THEIF and return my BELONGINGS!

PLEASE STAY FAR AWAY FROM THIS COMPANY AS I WOULD HATE FOR THIS TO HAPPEN TO ANYONE ESPECIALLY WHEN THEY HAVENT EVEN ORDERED A CAKE THEY JUST GOT THEIR BAG STOLEN BY THEIR DRIVER. PATHETIC.

So your hiring bag snatchers to deliver cakes now? Investigate your drivers ASAP!!!!⚠️⚠️⚠️⚠️⚠️ we have CCTV footage!

I've never had to write a bad review before, but, this HAS to be said.
The cake arrived, on-time and looked presentable. Not exactly like the photo on the website – apparently, that’s only for illustration purposes. So beware, the cake you order isn’t necessarily the cake you receive.
Fast forward to Birthday presentation, candles and the cutting of the cake.
Upon slicing, the cake is handed round with great aplomb.
However,
Heart-breaking disappointment. What A LET-DOWN !
The cake was sooo dry AND it was burnt all around the outside, clearly visible after slicing.
Overcooked, overmixed, too much flour ?
It was indigestible. I don’t know when the layers were made, but there was no moisture to the sponge at all. Awful, awful dry texture and inedible. Even the icing was poorly glazed & tasteless.
I cannot think what Flavourtown Bakery were thinking of to allow this to happen.
After a payment of £75 !!!!
So, Flavourtown Bakery are very aware that there was an issue with the cake, but refuse to offer a full refund.
Offered a paltry £18 ?!?
Do yourselves a favour, to avoid HUGE disappointment, give this 'Bakery' a massive swerve.
RUN. DON’T WASTE YOUR MONEY.

Cake looked nothing like what was ordered, tasted horrid and was super dry!!
Customer service team was useless and failed to rectify the problem.
I will never use Flavourtown Bakery AGAIN