Flowers Direct レビュー 

Don't understand how this company has bad reviews I use them all the time and have never had a problem

Ordered on sun evening....for wed delivery site makes great play of next day free delivery but couldn,t even make am delivery on the 3rd day. Phoned to complain and Helen ?? Customer services rude and doesnt have a clue on who the customer is.......avoid at all costs. Not Happy

Largest Size, Perfect Pink Spray Roses.
My daughter kept these for me to see when I visited on day 5 after delivery. They had been very poor from soon after delivery, wilting, brown and drooping. Nothing like the magnificent picture on the website.
Totally embarrassing! I took a picture and complained, but not soon enough to replace, according to them! You have to do that by day 3.
Be warned! Do not buy from Flowers Direct!

Flowers put in the wheelie bin as no one home but this was emptied by the dustman before the recipient got home. After emailing the company they phoned the very next day with a genuine apology and promised to send a replacement bunch which they did, all communications received a quick and clear response and I was very happy with their resolution of the issue. When the replacement bunch arrived my mother in law sent me a photo. While the Calas were beautiful, the roses were already dying and yellow at the edges. Even when put in a relatively small case they looked totally lost, there was a couple of bits of grass but it did not resemble anything like the photo and to be honest I was embarrassed. I usually buy a bunch from the local florist which costs £15 and is beautiful however I was away this year so ordered online and paid twice the amount. Never again will I rely on a photo

Order some flowers for my wife on a special day. They turn up with some guy with no smile on his face and just rush to his next delivery.
When he hands overs the product to you, you'll find all your flowers kept in a dark and sealed cardboard box. Now when I went to school, I learnt that flowers need light! What flower shop in their right mind would pack a gift of flowers inside a dark sealed box? that is just pure insanity! it shows this company have absolutely no clue how to treat and look after flowers.

There is no water for the flowers, I have no idea how long they have been sat in this guys hot van for, in the dark with no water! WHAT A CLUELESS COMPANY!

Extremely disappointed in the level of service experienced with Flowers Direct. I arranged a delivery of funeral/sympathy flowers to a friend and received an email today advising that nobody was home to receive the flowers and that she would have to arrange for redelivery herself.

Given that the recipient is currently grieving, I do not feel that this is an appropriate way to deal with funeral flowers.

I called FD customer services and requested that the flowers be redelivered to a neighbour or on a different date. I was advised that this was not possible and that the recipient would need to arrange for the redelivery herself.

I am amazed and appalled at the lack of foresight applied by Flowers Direct here. If the flowers are couriered out, surely the common sense approach would be to leave the flowers with a neighbour or the onus placed on sender to rearrange delivery- as the last thing any grieving person would want to do is arrange to pick up flowers. If FD had been more accommodating, I could have arranged for a redelivery and all would have been well.

I will not be using Flowers Direct again.

got mothers day flowers from my son today they were a dissgrace. Arrived in box with no water Packed so tight at they were dead when they arrived

Received bouquet from son on Mothers' Day. Packing intact, but leaves and flowers had obviously been badly crushed so that leaves had to be unfolded and three roses already dying. Today another six roses had to be disposed of. Very poor value. Obviously not enough care given to handling.

Ordered Blushing Roses which were Pink in the photo advert. Received half Black half Red, mostly dying Roses and one that had it's head chopped off. Totally different looking than advert and disgusting to look at. Ruined a nice mothers day suprise for a young mother on her very first mothers day. Absolutely furious with how they were sent both in condition and looks. Arrived a day late (meant to be Saturday delivery but arrived Sunday), as we had plans Sunday was not in so they were left outside behind a bin. No neighbours asked to take them in. Paid for optional Silver bow which was just rammed inside the box and crushed looking sorry for itself. Worst online buying experience for a long time. Wish i checked trustpilot before ordering.

Do not use this firm. I ordered a beautiful looking bouquet of white and candy pink roses for my 98 year old mother for Mothers Day. Luckily I was visiting her when the flowers arrived. They were dreadful. All roses which was at least true but they were yellow, bright pink and lots of disgusting faded pinky-purple colour. I could not believe it. I wanted to throw them away straight away but put them in a vase where she could not see them very well. I have been emailing the firm since 12 - it is now 18.30 and I have had no response. I wish I had read the TrustPilot reviews first!

I ordered 2 lots of bouquets for Valentines day, neither of which looked anything like that advertised on the website. The very artistically arranged, beatiful flowers given names such as "amaze" and "astound" translates into real life as small shrivelled up flowers squished into a small cardboard box, shoddily and half heartedly wrapped in bog standard paper and crappy bit of straw. I reckon I could have got something better from the M&S garage round the corner. On top of the presentation issues, 48hours after delivery 20% of the roses have wilted. I made a complaint via email on the day of delivery (13th) and still no reply, they have had 2 working days to do so. I am so gutted that i spent my money with this firm and didnt use a local independent florist. Lesson learnt.

My beautiful red roses sent to me by my husband were totally dead after 2 days. Please guys do not use this company, you will be wasting your money!

I wish i had looked on here before ordering but i guess i learned the hard way. Flowers were put in a box stating this way up with an arrow pointing up yet this must not mean anything to the delivery driver as he put the box on the floor pointing down, royal mail surprise surprise.Two of the flowers lost their heads as soon as they were out of the box and four of them are wilting already despite us only having them for 1 day and at a cost of £45 i would have expected better quality.also it was supposed to be one large bunch of flowers yet it was delivered in two separate boxes. never again. There are genuine company's that sell flowers online, this isn't one of them.

Their is an issue with their website. It send the flowers to my billing address on the order form and not the shipping address which I DID enter. They have admitted the issue must be because the site is not mobile ready and I ordered on my phone browser. I asked that they be delivered before 9.30am if possible. Deliveries stopped at 6. The recipient still hadn't received them at 5 so I called flowers direct and was told they were with the driver. This would have been a perfect opportunity to confirm address details with me. They also confirmed delivery stopped at 6pm so I didn't cancel. When I arrived at 6pm to the recipients house and their birthday flowers still hadn't arrived I called to cancel and had to leave a voicemail. My mother called me at 7pm to say they had just arrived at my house. I called flowers direct the next day and was told that because my confirmation email said my billing address as the delivery address it was basically all my fault. No apology. No responsibility. I was told I would be called back after a call to the driver to the lateness.

Also, the voucher code Google Adwords gave for money off didn't even work on the order. And the advertising of 'free delivery' was not honoured on the order page either. I spent 55 euro on flowers that came late to the wrong address and ruined my birthday gift.

They admitted this fault and won't take the flowers back or give me a refund. They offered money off my next order. Like I'm going to go to them again!?

I have to take this further now.
Rude, awful staff who clearly aren't paid enough and get lots of complaints by a badly run company so see the customer as the enemy now.

I organised a delivery of flowers for my daughter's birthday (19th December). I submitted the order on the 4th December as I would be out of the country on the 19th. Despite receiving 2 emails telling the delivery had been made my daughter contacted me and said they had not been delivered. And in fact they simply have not been delivered. I sent an email on 20th December highlighting my concerns but have yet to receive a reply. Today (28 December) I have spent some time trying to phone them. The phone has been constantly engaged.
My advice to anyone wishing to send flowers through the [post is do not use flowers direct

DO NOT USE! Flowers arrived without the card, just a lonely stick in the middle of them - leaving my partner to question who they were from! Also the presentation box in which they arrived was damp, ripped and dirty, made even worse by all the brown tape used to try and correct it! If I could upload pics to this site im sure you would agree what a HUGE DISAPOINTMENT this company are. Wish I had read the reviews before making a purchase!!!!

Ordered some roses for my girlfriend to be delivered last Friday, I got the email confirmation with the date, then the following day I got an email to say they were on their way. However, they weren't. I emailed their customer services and got confirmation that they received it.I then got an email asking me to review them. Still no sign of the flowers. They eventually turned up on the Monday, no notification, no explanation and still no word from customer services. However, the flowers, when they did arrive, were lovely. But I certainly won't be paying over the odds for this appalling service again.

I recently was recommended by a Friend this service from Flowers Direct to send a bouquet to a family member.
To start with, I was impressed with the ease of access to their website and navigating around it.
I found their pricing unbelievably competitive (as this is what my Friend had already mentioned).
The Proof of high calibre service was completed when my Mother received her Flowers I had sent them as I do not live close enough to deliver them personally but a few days later was able to appreciate there beauty when I visited my Mother.

I certainly will be using this service regularly now and will recommend it to any one wanting to send Flowers.

I PAID for same day delivery for a sympathy arrangement & the flowers were delivered the next day. the flower arrangement was NOT what was shown on the website & actually i was embarrassed of what was delivered.
i will NEVER use them again. a $75.00 arrangement with all the fees & it looked like something that was purchased at the Walmart flower section & thrown in a plain vase. if you don't pay $4.99 to add a card you order is delivered with nothing attached. just a cheap looking flower arrangement. when you call customer service you are on hold for 5 minutes then a recorded message comes on telling you they are busy & leave a message. i NEVER received a call back.

I ordered flowers for my mother's anniversary with same day delivery which I paid an extra £8 for. The flowers were a day late and I emailed to say they would not be fit for purpose for this reason. They were delivered anyway and left on the doorstep - giving me no chance to reject them on delivery. When I called to ask for a refund I was told I was only entitled to a 50% refund as I had accepted the flowers. I said this was not acceptable as they flowers were useless to me a day late and I had made this clear before they were delivered. I was also told the reason the flowers were late was because there was none of the correct vases available on the day however no body had called to explain this or to warn me that the gift I had ordered for my mother would be late, and now I am expected to may 50% despite the fact that teh situation has been caused by consecutive mistakes made by the company. I was told I would receive a call back from a manager as there was no one available at the time. I am still waiting for this call and have yet to receive any refund at all. VERY DISAPPOINTING SERVICE - DO NOT USE!!!!!!!!