SAS レビュー 1,544

Absolutely awful customer service. Hours on the phone waiting to speak to someone when the website directed us to call them. Rude on the phone and extremely unhelpful. Avoid at all costs

This is a LOW COST airline and you are treated as such. Absolutely disgusting and filthy planes, disgusting service, avoid at all costs. Flights often cancelled and delayed with no notice and no compensation.

My flight to my destination with SAS was smooth and pleasant, and I initially felt confident in their service. Unfortunately, my return experience was a complete nightmare. My arrival time in Oslo and my connecting flight departure were scheduled for the exact same time—an impossible transfer that set me up for failure from the start.

I attempted to get help by calling customer service, but no one answered. I searched the airport extensively for SAS staff, and when I finally located the ticket station, I was issued a standby ticket. The only available seats on my long-haul 8-hour flight were broken, including malfunctioning TV screens. This was extremely upsetting, especially given the amount I had spent on my round-trip airfare. My back was in pain, and I felt completely disregarded as a passenger.

SAS also showed a lack of awareness regarding invisible disabilities. Many assume disability is solely physical, but my challenges affected me from ground level to 30,000 feet. Being forced to navigate a crisis situation without proper support was reckless and exhausting.

Given this experience, I will be requesting refunds or some form of monetary compensation, as this treatment is unacceptable for any traveler, regardless of ability. SAS needs to reevaluate how they handle tight transfers, customer support, and accessibility for all passengers.

We checked in and were not told we had to check our carry on. We make it all the way to our gate to be informed that we have to check our bag. It was small enough to be considered a carry on for every other airline and It is 75 Euros. And they were rude about it when I mentioned it was able to be a carry on on every other airline we’ve been on. I highly do not recommend. If I were you I would choose any other airline. They have a 1.3 stars for a reason… after boarding its clear it would have fit so we were robbed 75 euros. Also apparently you aren’t allowed to have your items by your feet for the emergency exit row which I’ve only ever experienced on the other worst airline I’ve ever taken.

Am 27.02.2026 sollten wir mit dem Flug SK646 von Hamburg nach Copenhagen fliegen um von dort aus nach Miami zu fliegen. Noch am Check In Schalter haben wir für unser Gepäck 360,- Euro gezahlt. 30 Minuten später wurde der Flug gecancelt. Einen Ersatzflug bekamen wir erst einen Tag später. Und die 360,- Euro für das Gepäck sollten laut SAS Hotline angeblich innerhalb von 3 Tagen erstattet werden. Mittlerweile sind 4 Wochen vergangen und wir haben meine Erstattung bekommen. Niemand bei dieser Hotline kann helfen!!

Terugvlucht wordt zonder meer gecancelled zonder waardig alternatief. Men weigert mee te zoeken naar een oplossing en terugbetaling van de terugvlucht zou pas gedaan worden 10 dagen na de originale vlucht. Betaling moet anders direct.

Waardeloze maatschappij. Heen weg hadden ze een te korte overstap geregeld, waardoor wij met mazzel en rennen de vlucht net hadden gehaald. We hadden nog geen 50 min en moesten nog door de douane. Door dit gezeik was 1 koffer niet aangekomen en 1tje was dusdanig beschadigd dat wij op vakantie op zoek moesten naar een nieuwe. Terugreis hadden wij een vlucht van LA naar Kopenhagen, maar het vliegtuig was eigenlijk niet geschikt voor lange afstandsvluchten. Was mega klein en daarnaast hadden ze opeens onze stoelen zonder dat wij op de hoogte zijn gebracht gewijzigd. De rust ruimte van de crew was letterlijk in het vliegtuig op een aantal passagiers stoelen. Onze 2e vlucht van Kopenhagen naar Düsseldorf had nog meer ruimte voor een vlucht van ongeveer een uur. Bij de 2e vlucht was het nog maar de vraag wie mee konden ivm een overboeking. Er was een vlucht in de ochtend gecanceld waardoor zo'n 6 mensen niet mee konden. Wij hebben geluk gehad, maar dit sloeg helemaal nergens op, want dan zou je via München in de avond pas naar Düsseldorf vliegen en kreeg je maar 150 euro tegoed.

Het enige pluspuntje is de crew. Deze waren erg vriendelijk en behulpzaam.

Wachtende op antwoord van SAS over onze claim over de beschadigde koffer. Ze kunnen ook nog een claim verwachten over gemaakte kosten.

SAS cancelled my flight with roughly 8 hours' notice. That's frustrating enough on its own, but what followed has been an absolute nightmare.

I need a simple cancellation certificate for my travel insurance claim. That's it. One document confirming SAS cancelled the flight. Five months later, I still don't have it.

I've contacted support via chat and email more times than I can count. Cases get opened, then closed without resolution, or marked as duplicates of other cases that don't even appear in the system anymore. Chat agents give conflicting information every single time. Nobody follows up. Nothing gets resolved.

I eventually had to send a formal written request threatening escalation to consumer protection authorities just to be taken seriously... and even that hasn't produced results yet.

This isn't about a delayed flight or a lost bag. It's about basic administrative competence. SAS cannot issue a standard document confirming their own cancellation. If you're flying SAS and anything goes wrong, be prepared to fight for every piece of paper you're entitled to.

Endnu en grund til at vælge Norwegian i stedet for SAS.

SAS har fjernet deres 24 timers fortrydelsesret så den gælder ikke mere.

Jeg nåede lige at købe en billet valgte en forkert dato og bookede jo så en ekstra billet hos sas for jeg havde jo min fortrydelsesret, det havde jeg så ikke og har derfor lige smidt 3.500 kr ud i luften.

Hvis jeg havde lavet samme fejl hos Norwegian så var der ikke noget problem og jeg ville få mine penge retur.

Her ville jeg endda være blevet mødt af en smilende medarbejder i røret og ikke en selvhøjtidelig idiot.

Det er måden at sige tak til en stamkunde gennem 35 år, men det er nu sidste gang, jeg rejser med dem!!! Jeg vælger Norwegian fremover.

SAS bør bare legge ned nå. Forsinkende bagasjer og avganger, kansellerte avganger, dyre flybilletter og dårlig service.
Jeg fraråder å fly med SAS dersom du liker forutsigbarhet. Her kan alt skje når som helt

Be careful of delays with SAS. They do not inform you via messages/emails, nor do they update the flight in the app. Pilots and crew seem to be operating in the dark and are not helpful. A legacy airline that I’ll avoid in the future.

I'd like to leave a review for two women who work for SAS, "INGUNN" and "GRETE," the only ones who went out of their way to find my son's tablet, which he left on the plane. They were incredibly helpful and kind, unlike the staff at the lost property office and the staff at the SAS offices inside the airport. Thanks again, INGUNN and GRETE!!

The flights was delayed because somebody forgot to wipe a sensor. Stuck on the tarmac for 3 hours, minimal information given regarding connecting flights. No staff in key places to shepherd people to their connections. DO NOT WASTE YOUR MONEY ON THESE FLYING CLOWNS. 9 hours extra travel time.

This is a first for me, I am usually fine with SAS. But this time I went to modify my outbound flight, and the platform automatically also changed my return ticket to a business one - and charged me for it. I had not asked to change the return, and never asked for a business ticket - I had only checked the "outbound flight" box, and only got to pick a new outbound date. No question was asked about the return. The customer service explains that they cannot do anything to "downgrade" me back, and that I have to cancel the whole thing and rebook. I can't do that because of my bank card limits - and in the time I can buy a new one, the prices will have gone up. They refuse to acknowledge the fact that they charged me for something I never asked for, or that it was their platform's mistake. The "customer care" person just hung up on me. They also directed me to file a claim, only for another advisor to tell me there is no way to make a claim about this online - he says I have to write a letter. At least that's funny...

Terrible after flight customer service. Flight Prague - NY. One luggage totally damaged. No claim office at the airport. You get a link that don't work as it should. Way back. Second bag also damaged, two bags missing. After a month that ask for a receipt for my bag that I don't have. They don't want to pay a small amount for a pair of jackets, that we had in the missing bags. They say that if you go home, you won't get anything. They do all not to pay any amount.

Jag bokade en resa och betalde extra för att kunna boka om biljetten. När jag senare behövde ändra min returresa ville företaget ändå att jag skulle betala igen, trots att det vr samma pris som min usprungliga terutflygbiljett. Jag tycker detta är mycket orättvist eftersom jag redan hade betalt extra för möjlighetn att ändra bokningen. Det känns som att de bara försöker ta extra pengar. Jag rekommenderar inte att boka här.

Flyvning Malpensa til Kastrup 12/3-26 med SK 1686.

Vi kunne ikke få plads til vores betalte cabinsize kuffert. Der var laaaang kø bag os, så for ikke at spærre gangen for resten af passagerne, maste vi den så godt ind på hylden som vi kunne og satte os på vores midter og vinduesæder.

Da stewarden kom forbi pegede han meget skolelærer-agtigt på tasken, og sagde “there is no room for this bag. You have to move it”. Hvorefter han gik i gang med at lede efter et andet sted den kunne være.

“You have to move it!”, sagde han igen, hvortil vi spurgte om ikke han kunne være behjælpelig med det, i og med vi var “fanget” på de inderste sæder. Svaret kom prompte og arrogant: “No - I am not allowed to!”

Come on, SAS - stram op på serviceniveauet og fornuften!

No telephone support and no transparency on delayed luggage compensation.

SAS disaster in communication and rip of when compensating for a fully destroyed Rimowa suitcase - do not recommend
My checked Rimowa suitcase was fully damaged during a flight in Dec, and is no longer usable. I submitted a claim promptly. The Rimowa suitcase, a premium product designed for long-term use, was fully functional before the flight.
SAS offered a compensation of €114, which does not reasonably reflect the value of the damaged luggage. I therefore requested a reassessment based on the principles of the Montreal Convention, which states that compensation should reflect the value of the item at the time of damage.
However, regardless of several follow ups, SAS stopped responding entirely or taking full responsibility. This trip has become exponentially expensive, needing a new comparable suitcase, when the original was fully functional before and would have lasted many more years, if not carelessly handled by SAS. 
As a result, I have been forced to replace a fully functional suitcase at significant personal cost, which would not have been necessary had the baggage not been damaged during handling.
I would appreciate it if someone from SAS customer relations could review this case properly and provide a response.
Case reference available upon request.

SAS cancelled my flight 10 days prior to departure and offered a return flight 2 days early as the only option other than cancel flight. I cancelled and found another flight for $1200 more.