Ford レビュー 70

We recently purchased our new 2025 ford Everest sports from Central Auto Group West Gosford the sales team and pre delivery team were amazing making the purchase a very enjoyable experience and worth the hour and half drive i have bought quite a few cars from them and will continue as there service is outstanding. Thank you Central Auto Group

Ford roadside assist
Can’t find anywhere actually review their roadside assist so it has to be here

Terrible stupid policies that meant I was stuck at a breakdown for 3/4 hours longer than needed to be

They don’t have any vans or staff fixing vehicles they are a call centre that call up the AA or any pick up truck in your area

I had my for motorhome on a pick up truck on a motorway and was dropped off at a service station as they insisted they sent an AA person to confirm the motorhome was undrivable?
Then 3 hours later send a second lock up truck to take us to a garage ?
Just take the vehicle to a garage to be fixed ?
Bloody useless 8 hours to get home

Your Rocky Top Ford service department in Sevierville TN has to be your worse service department you have and I bet the dealership is at the very bottom on sales too Rude, unprofessional, and they ripped me more than once. They literally refused to fix a cam phaser recall and I kept asking them what the rattling was and they pretended to not know what it was. Any mechanic will tell you that it is a distinct sound. I don’t know this at the time but I surely found out when my timing belt jumped because of Rocky Top Fords negligence. Jennifer there is terrible and I’m sure you’ve had many complaints about this woman. She is rude and she has zero customer service skills in her body. Before I was lied to about the cam phaser recall they refused to fix telling me my truck doesn’t need it and my truck was under the full 5 year 60,000 mile power train warranty but she lied and said my truck doesn’t need this recall fixed. Then a couple years later my truck goes haywire and the timing chain jumps and did lots of damage. I came back to Rocky Top and asked to speak to Jennifer’s manager but but didn’t have customer service skills either and sent Jennifer to speak with me; the one I have the actual complaint about. Before all of this, I hand a water pump go out and I was quoted 2 hours labor but was charged 7.5 hour labor to install a water pump and was also charged individually for all these bolts and stuff that were never used, that all come in the kit. Ricky Too Ford service department rips people off and you should think about stripping the Ford name from them before outfits like this one ruins the Ford name much further. I have so much more to say about his place but I only have so much time. I choose the date of experience the date of November 6 because I am pretty sure that is the date I went into Rocky Top and asked her hey do you remember all those times I asked you about the rattling on my truck and what it is and you would always say you don’t know what it is and you told me I didn’t need the cam phaser recall? Well turns out that rattling was coming from that cam phaser recall and you should have fixed my truck. She says how we gonna fix it if we don’t know what it is? This is literally a Ford repair shop and I’m sure they know what a cap phaser rattle sounds like plus with me having a cam phaser recall paper in my hand should be self explanatory. Anyways, I told her she should do the right thing now and tow my truck her and fix it correctly under the warranty that it was under and she refused. She said because of our relationship, I am not helping you. I said you caused the relationship by charging me 7.5 hour labor for a 2 hour labor job on a water pump. I never got refunded the difference for this either. Place is a a terrible place and I recommend people not go here for service.

[07/05, 12:12] Stuart Thorn: Bos thank u so can u book my car in june like u said u can.. I need the date time in June and i will drop my car off...
[07/05, 12:16] Stuart Thorn: Wow u r truly pathetic and i have been threatened atall... I'm disgusted and appalled how u have treated me as a future customer... U haven't a clue what u have done.... But u will.... Plz remember my name mr s g thorn.... Because I've only just started complaining about your garage and services.... Tarnock or tanock ford garage in Burnham on sea Somerset

I have a new Transit van and I am happy with it but I have a number of questions regarding specification eg wheel weight ratings, weather stability control was necessary on a caravan as the transit has its own stability control. I have been after this information for months, the only response I have had is what is the vin number, although I had given correctly van model and configuration I sent the vin number , no response sent message again, got a response what is the vin number.
It’s appalling that they can’t answer these questions, not only that Fords own web site does not have the correct specifications for my van, this is not my first brand new ford, but this is the worst treatment I’ve have had from buying one

I would like to say what a lovely sales man is paul Marsh at Ford used cars excellent service very friendly and never pushed us absolutely lovely to talk to him extremely helpful. thankyou paul. love paul & jan

I’m extremely disappointed with my experience with Ford Australia regarding my 2018 Ford Ranger Wildtrak. After just six years of regular use and servicing strictly according to Ford’s recommendations, the U3000 Present ACM part failed, which affects not just the audio system but also critical safety alert sounds. The repair cost is $2,500, and despite multiple attempts to seek assistance, Ford has refused to acknowledge any responsibility.

Under Australian Consumer Law, a vehicle should be of acceptable quality and last a reasonable period. A premium vehicle like the Ranger should not develop such an expensive and critical fault within six years. Yet Ford’s response has been dismissive, refusing to provide any goodwill assistance.

I expected much better from a brand that markets itself on durability and reliability. If you’re considering buying a Ford, be aware that warranty coverage is limited and customer support may not stand by their vehicles when defects arise.

New Ford Custom 2024, run away.The new Custom is a joke ! The designers think that this car is made for monkeys. The doors are really crap, all of them incl the sliding door. The blue tooth is a joke and the worse are the keys. You open one door, all the others are locked, unless you have the keys in your pocket at all times you won’t access the car. I don’t understand why these people cannot build a nice good van. NOT EVERYONE IS A COURIER!!!!!!!!! If you are thinking of buying a Custom, think again!

There is know experience with Ford Australia or Gatton ford Queensland I bought a brand new mustang in 2016 it’s done 35,000 km. It blown the engine they say it’s out of warranty and it doesn’t meet good will I have been a ford supporter all my life well not anymore I will be letting everyone how I been treated and I guess iam going to fair trading this car has never been miss treated also to to take it to current Affairs shame on you ford

Good experience with Ford in Melville. They located the issue with our ranger and got it sorted out without a problem

This relates to latest Ford pass who writes you software for? Clearly not competent people you have managed to make latest version worse than previous eg instructions on at screen non existent The car itself ord focus active has been very good but please employ competent software engineers asap

Ford Munsbach Luxembourg

Complained of noise from wheels but was uncertain if front or rear. The garage replaced front and rear brakes and front tyres. The noise persisted and so asked an expert to examine the car. His verdict: the pattern on the rear tyres was indicative of shock absorber failure. Ford’s reaction: not our fault or responsibility. Since then have decided to boycott all Ford garages.

I purchased a 2020 Ford Transit Custom Van on 31/12/2020, at 140,000 kms( +- a few kms) both drive shelves and both front wiper motors failed and were replaced. At 179,600 kms the WET TIMING belt failed requiring a new engine, which I was told was"BRAND NEW" but they are refurbish engines according to a dealership after questioning. This "New Engine lasted 30,000 kms before it too needed replacing due to #3 cylinder failed. Then after another "new engine " 13,000kms it used the length of the dipstick of oil and there are zero leaks!! After the first engine replacement i asked Ford Australia to replace my vehicle as it is a LEMON, DUD, told entitlement period has past, although there is no set entitlement period. I again asked Ford Australia to replace my vehicle after the second engine failed and was advised the replacement period has past!! Now almost 4 years old a wiper motor and passenger window motor was replaced and the newish refurbished engine is still using oil and coolant is disappearing through the engine. I cannot get in touch with a senior Ford representative that actually cares to listen.

Have 2021 Wildtrak with 2.0 bi turbo, have had nothing but issues with vehicle ABS codes, Powertrain fault codes etc, all dealerships ever do is clear the codes (under warranty), now everytime vehicle does a cycle back into limp mode, back to dealership to clear codes. Ford dealership has advised me that the issue of vehicle is out of their scope and do not know how to fix, apart from clearing codes each time. This vehicle now goes in to limp mode weekly and Ford Australia are avoiding everything they can to assist with repairs as they have stated they are not mechanics but technicians, and if can’t fix issue they don’t know how to rectify fault. ACCC no real help as Ford Australia do not require by law to even reply to email, ACCC advise us as customer to go thru QCAT (at own cost) but is also a 50 week wait before they can even look at case. My vehicle has been sitting on side of road for over 3 weeks over 350klm from my home address, but have been advised numerous times that the vehicle is in at dealership being repaired. Funny thing is this vehicle has Ford Pass app and a AirTag and vehicle has not moved and love advising Ford Australia every time they call me to say vehicle is at dealership waiting on repair. Ford Australia have no customer service and do not care about after sales service or warranty claims. Good luck if ever have to deal with them.

Bought mustang 2017 GT manual, ruined by ford dealership very first service with them. They offered me to put sanitiser in for aircon system, told them if not gonna make the problem let’s do it! And pick up the car after serviced straight away the aircon system blocked and not cold. Luckily The car still under warranty but back and forth for more a year they tried to fixing until the car off warranty and still doesn’t fix ending up costing more money and problems. Start with have to replace the whole unit aircon also the car hasn’t been be service due need new sump pan which is they have to order! Been waiting for 3 months they said gonna call me if they got the part 6 months passes no news. Rang them make appointment for service, came in the morning drop the car for service and they said the part is already sold to another dealer because they said waiting for me too long to make call for service. I’m shocked they supposed to call me back and blame on me. They knew I make a booked for service a week before, they should tell me if they sold the part to another dealer! They should call right away why waiting for week and now my mustang have more problems due lacking communication and they asked me to go to another mechanic to solve the problems that they caused! Also there is recall for mustang they said they can’t do it because they couldn’t do regular service. Very disappointing and never buy ford again! Road assistance service very rude too , call twice to updates new location for broken down which is only 50 meters they have to rebooked and more time to wait it’s been 4 hours waiting and the weather like 31’c hot the voice on the phone doesn’t cares at all. Maybe they should train about the customer service skills. Don’t waist your money buy ford! Hope they can keep up with the good work and care more with customers complaints which is probably they don’t! Thanks for ruins my dream car!

My 2023 Bronco Sport has a fuel leak. (It's a recall). They can not get me into service 7 weeks. The service there has gone down hill for the last year. My husband and I will never buy from them again. We will go were service means something. Unhappy Ford family member. It's such a shame.

I own a 2019 Ford Ranger XLT. started to get tears (approx 5 cms long) in rear ute tub on the sides. Ford have blamed the canopy O have fitted. The canopy was professionally installed, and I have never had anything carried on the canopy. The state I needed bracing fitted but they have never made bracing for this model? The vehicle is still under warranty, Nothing in Manual and I wasn't advised when purchasing the vehicle re bracing needed. After initially contacting FA in attempt to find a solution, they did not contact me then for over 3 weeks in any form. Raised another complaint through the system then -re their so-called customer service, before they contacted me to inform me, I would be up for the $4,000 bill for repairs. Not the first time I have had problems with this mob through their dealerships. Won't buy another Ford - they are happy to sell you a vehicle and that's where it ends.

Very disappointed in Ford Australia. We have owned our Ford Everest since brand new and have followed the logbook servicing schedule to the letter. The transmission service schedule is 10yrs/240000klms as per Ford Australia recommendation. Our transmission failed at 140,000klms and Ford would not assist AT ALL. According to the ACCC there is a reasonable expectation that the transmission will last at least ten year/240000klms and as such is under a consumer guarantee. WE paid for the new transmission but are seeking legal advice to get our money refunded. There are also a number of other customers in the same position that are actively seeking legal advice from the same solicitor we are. IF the service schedule for the transmission is flawed I suggest UPDATING IT. (We do not tow excessively or off road)

I will never buy another car from Ford. I have been a good customer of theirs for a few years! Unfortunately I am having nothing but trouble, with my Ford Kuga which is 4 years old.
I left my car with them 3 weeks ago, with a couple of worrying problems. Later on that afternoon, they got back to me , and told me the parts are on back order, with no idea of possible delivery! I am now car less, iWork for the NHS,and really need my car, but it’s still sitting at Knockmore road Service Department, with no further communication at all! I asked for a courtesy car, and they offered me one at £12 per day, on top of a very large bill. I don’t even know if I’ll get it back this side of Christmas. I’ve also had to cancel a caravan holiday, because I have no car to tow it with.
I am also in a service plan with Ford, but I’m not getting any help even with having that