Ford レビュー 

Terrible customer service and support from Trinity Ford cairns service department.

A number of issues with my vehicle rendering it useless which happens. No genuine drive to fix in any hurry at all.

Apauling communication throughout with no update ever provided unless i went in to ask.

Sorry team not good !

My camera on my 2016 stopped working and there were media coverage about a manufacturing fault and to take your mustang to your nearest dealer to fix issue free of charge, so I did and they wanted to charge me $1800 to repair their faulty issue, what a complete joke, I will never buy another Ford car ever again.

Ford Endura FWD (2018-2023)
ST-Line, Trend, Titanium ·

5 visits to local Ford Maroochydore SC Queensland... engine warning light on.
50k service, brake hoseline recall work done , then fuel injection system and catalytic system work...
Towed back to dealer after turbocharger actuator repair today and oil smoke from under bonnet within 5 mins ...

Awaiting their inspection under warranty...

Extremely concerned with mechanical repairs and experienced engine fumes into vehicle cabin.
Safety issue.

Is this typical for Ford Endura mechanical and dealer repairs?

Bought a new Ford Everest. In and out of garage for faults constantly alarming on vehicle. Ford Australia did not care at all. No compensation offered. Not what you would expect from a Brand new car. Do not buy the everest and do not deal with Ford Australia for customer service. Only the dealership was good with us.

Car was handed back 2 days late following a basic 45k service. More importantly, they failed to address or meaningfully check two identified problems. The feedback on one item was that as the owner I should clean the underside of the car and lubricate the suspension. Second was an outright failure to forensically assess a detailed problem statement and also properly test drive to observe said problem (pronounced internal rattle within the sub-dash area when car is driven at speed). They proceeded to fob the problem off as some minor external noise. I was told I could wait (yet more time!) to speak to a technician because they weren't there. Communication was terrible.

My wife's Ford Focus Titanium 2014 had a problem with the engine light coming on so I drove it to my mechanic and strangely on the way there, the engine light turned off. He connected the car to a computer scanner and found a code error saying "Clutch A slow to disengage" My mechanic - auto electrician informed me in his opinion I had a fault with the TCM (Transmission Control Module) and to take it to a Ford Dealer because the TCM is still under warranty and was not charge anything for his report.
Against my better judgment, I took the car to Bayford Ford in Coburg. I informed the lady in charge that I had the car scanned and it may have a TCM fault to which she replied by saying she was not interested on an independent scanner diagnosis and they will perform there own scan diagnosis and it could cost up to $370.00 to which I was reluctant to agree, but my wife insisted as it was holiday time and other dealers said I would probably have to wait weeks before they even look at it.
We were contacted a day later and on my arrival to collect the car she informed me that I had an internal fault with the clutch and the cost of repair would be $4,500.00. I asked if I could see the report printout of the computer scan so I could consider my options, as to whether I was to go ahead. She informed me it was Bayford Ford's property and could not divulge the information to me. I then refused to pay the $370 and a dispute arose between us.
My wife told me even if I think nothing was done to the car we should still pay the $370 as we did not need the hassle. She then proceeded to go inside to finalise the payment.
Later that day the owner of Bayford Ford phoned me and accused me of abusing his staff and banned me from entering any of the Bayford centres.
One week later, my wife was stranded in Hawthorn as the car would not start. The error on screen read: PARKING AID MALFUNCTION: SERVICE REQUIRED. I contacted Courtney & Patterson Ford Dealer in Heidelberg and advised them what was happening. They advised me to have the car towed to their service centre and as they were very busy would let me know in a week's time. I did inform them of all my previous dealings and problems with Bayford in the past. One week later Courtney and Patterson finally got to diagnose the car. They informed me it was a TCM fault and ordered a new TCM part from Ford Australia. Again, was told it would take at least a week as the part was on backorder. They also informed me it would be repaired under warranty.
Finally the car was repaired by Courtney and Patterson a week ago and for the first time in may years the car is performing 100% as I knew it would be as I was sure that it was a TCM problem. Bayford Bundoora serviced this car for the previous 8 years and I have made numerous complaints that the transmission was not performing as it should after they replaced the clutch assembly in 2017 (bearing in mind this car has done just over 40,000k in this time).
I have filed a full report to Consumer Affairs Victoria, reference no: C.2023-02-000775 and they have informed me that Bayford Ford in Coburg has not followed Section 60 in consumer laws which refers to Due Care and Skill.
Also Section 18 which refers to misleading & deceitful conduct.
I would highly discourage anyone from dealing with Bayford Ford and highly recommend Courtney and Patterson in Heidelberg. They are highly professional and an honest company and finally after many years of anguish they solved all our car problems that have been lingering for years! Best of all, it didn't cost us a cent!

Thanks to trustpilot a part of the situation has been resolved by one of the companies, Pinacle Ford

i am a wayne ford customer. i bought a used mercury milan. best car. they ro not make it any more. i will buy a used escape. wayne ford is the best

Don’t ever buy a car from Ford !! Bought a 2014 ford focus from dealership yallah NSW . Told what a great car it was . Bought December 2018 . Nothing but problems . Transmission control gone twice in it ( charging me a diagnosis fee this time )Waited over 6 m to be fixed first time as couldn’t get part . Got back in May 2022. Now has gone again and clutch had it also .. Want me to pay $5700 to be pulled apart and looked at . . I’m a single mum and they haven’t done nothing to help me at all. They’re rude and arrogant and treat their customers like rubbish . Would never buy a. Car from ford again . Had my car for 4 years bought from dealership and no help whatsoever. DISGUSTING

Bought a lemon Ford Focus 2015 Model.

Engine Light kept coming on from new.
Dealers could never fix it. 5000 dollars in repair attempt bills including 2 X new PCM modules. Ford Dealers could not fix it "dont know the car, its not the popular version"

Every service invoice showed that the light came on they did nothing but charge me but never fixed it. All that they did was clear the P2227 code, which i could have got cleared for 50 dollars without their rip off charges.

Contacted the dealer trying to get a refund through Ford customer care. They did not help, the dealer Manager said and agreed that I bought a Lemon but agreed that there was nothing that he or Ford could do, despite them ruining my car and effectively writing it off.

Just imagine having a 1500 dollar to a 2000 dollar repair bill every time you take a car in for service!!! Horrible company, Horrible products. They pretend to care but at the end of the day all that they care about is their profits and dont like caring about anyone who gets one of their Lemon Ford Focus cars. My whole family used to be Ford fans now I tell everyone in my family never to go near Ford cars especially the Focus models they are lemon model cars.

The Ford PCM electronic system is the same in the current models. Ford Australia dont stand behind their products and wont help when its costs you thousands of dollars in repairs despite these Focus models having numerous recall problems in Australia.

Ford Australia a big fat ZERO in ethics, business practices and their poorly trained dealership network that have backyard mechanics that cant fix their products.

The "Experts" at Ford could not even fix their own product thats how bad Ford Australia are. Moral of the story is dont go near any Lemon car especially Ford ones, they wont help you! Unfortunately we dont have lemon laws like the USA. When you check the USA Ford dealer repair database for the repair cost for this error P2227 Barometric sensor module its 300 US dollars and most Ford dealers in the USA. Not so in Australia, they have no clues on how to diagnose their own cars and fix it. I took my PCM module to PCM repair centre and they found " faults" So i got charged for a problem that was not fix and all that they did was clear the fault code. Talk about a nice rip off. The car is in service now and guess what the dealer wants to charge me for a new PCM that was replaced in another rip off scam when they charged me for a new PCM module. It seems Ford likes their dealers to charge customers huge bills and replace parts for problems thats theirs and that they cant fix.

Dont make the mistake that I did by buying either a new or second Ford focus with then known Ford issues. If anyone has taken action or had better results using consumer affairs or a legal avenue please contact me.

Aucun suivi du concessionnaire , aucunes réponses à mes courriers , de même que FORD BELGIQUE , manque d'intérêt vis à vis du service après vente !!!!

WAS ON MY WAY TO SEE THE SELLICK PLAY AND THEN MY UNCLES FUNERAL N THEN A GROUP OF HEARTS FAN JUMPED ME. THE MAIN BIY WUS CULLED SCOTT MCLAREN AND ONE OF HIS BOYS BOTTLED ME WITH AN EMERGE BOTTLE. LUCKY I KEEP A BATON IN MY CAR SO THEY ALL RAN, HA HA A GOT THEIR DRUM

love super clean stuff

I have ford ranger but it’s a diesel and it is pollouting the enviromment #greta

The guys at Ford we’re very helpful and I had a great experience. Thanks guys!

This ...with the possible exception of my Saturn, is the finest, most reliable vehicle I've ever owned.

I would not recommend this dealership for sales or service to anyone. I took my Ford Expedition in for a regular routine oil change and tire rotation. I have bought cars and service cars here for years. Then all their service people left and they had hired all new service and body shop people including a new service manager. The service technician who helped me was Danielle. During the tire rotation, they bumped my car door with the lift that holds the car up in the air to change the tires. They came and were honest and told me what they did, and that they would repair the door. The inexperience came from the body shop. Instead of repairing the door on the car, they took the door completely off. There are so many wires that lead into the main brain of the car that lead into the dash so you're never to remove the door to repair it. As soon as I got my car back, it was immediately shutting off whenever I drove it. They knew it was not doing that until they took the door off. My expedition was in perfect condition. I repeatedly kept bringing it back to the dealership for them to get the missing wire or whatever they did wrong corrected when they removed the car door. When they realized they couldn't figure out what the body shop had done, they kept saying the sensor was bad or any excuse they could use to make me pay for the repair. Including replacing my entire dash. I took my vehicle back in so many times, I finally got fed up of it and whenever my car shut off and I almost had a head on collision on Sharon Lane, I was immediately fed up with it and traded it for a brand new Toyota. People beware of this dealership, their body shop, and their service department. I hope that I can save someone else from making the same mistake and dealing with this dealership.

People don't seem to realise, it's the company (not the car), that I wrote the original review about.
I have bought another car since my last review.
However, it wasn't a Ford.
I stand by my decision to never buy another Ford due to the disgusting 'no care' attitude of the entire Ford company. Specifically the Albany WA, Melville WA and most importantly, the Head Office.
To make matters worse, I'm aware of an acquaintance who has had a similar experience to mine. This is what prompted me to write this review update. It seems nothing has changed for the better. The total lack of customer consideration and service seems inherent in all aspects of the Ford company.

I owned (under warranty) a Ford Falcon Wagon. My family embarked on a 400km trip to a country town. Half way there, the car developed a major problem. Apparently (I'm not a mechanic) an oil plug had not been replaced during a recent service. Temporary repairs were carried out to get us to the destination. We had repairs carried out at the dealership. However, this dealership decided that, as it was a service fault, we were obliged to pay for repairs. It didn't matter that the service was carried out at another Ford dealership. On our return home, we were unsuccessful in obtaining a refund, apology or explanation. A letter to Ford Head Office, also did no good. I didn't even receive an acknowledgement from them. So much for Ford's warranty and their company reputation. Obviously, I haven't considered buying a Ford since. I have nothing against the car. Just the company.