Forever 21 レビュー 1,377

Avoid this company they are scammers. Just like others here, they took monies never delivered the item and then when asked to get the refund back they stated it would be processed but did nothing. 3+months on and still nothing. Went to third party company to step in and they also stated they tried and nobody would reply or resolve. I have reached out on twitter and nothing but fake comments and fake promises with nothing being done. I do not know how this company has been allowed to operate! They are committing fraud and yet the UK lets it operate, its disgusting and they are breaching all regulations. Please avoid and don’t get scammed by them!

I have had the same issue as Jadey and Lisa. I ordered Items in May worth of £124 and had to return it all as they were either not in a good condition (straps had come off/broken) or not true to size. From reading many reviews I have learnt I am not the only one they've been doing this to. Its a pattern and when customers return the items , they do not refund the money and just keep it to themselves. I have been chatting with customer service since May every other day and they have not been able to resolve the issue. The common fake promises and excuses - The payment isn't getting processed, Give us your paypal or a different account, The payment still not going through, Please wait 3-5 working days you will have the refund. This will be escalated to customer relations who will review further. There are very few people in the customer service team - Nikki , Tina , Tom (Manager) , Emilia.
None of them will be able to help , they say the same thing every time. They are trying to get the payment processed but it's not working. Its all lies and you will never see your money again. This has given me anxiety , the whole process was a waste of time and money for me. PLEASE DO NOT BUY from here and save your money.

Ce fut une belle expérience super bien accueillit woww que du positif

Absolute disgrace! AVOID!!!
I very rarely write reviews however I do not want anyone to experience this.

I returned my items 25th May 2022 and my refund has not been returned. After numerous messages and being told it will be in my account in 5 days. This is not true!

They keep your money and refuse to refund it’s a disgrace! Avoid at all costs!

£76.61 out of pocket!

I would give it zero stars if this was a option

These people are the worst kind of scum. Do not buy from them. My daughter ordered 2 dresses costing £50, all the money she had saved. She paid for express shipping and they arrived late! The quality is awful. We have tried to obtain a return label to return them, cannot do this as her order is showing as not delivered. We have sent many emails, all unanswered. They are clearly a scam as I see from reviews that this is common. They do not want to make it possible to return items so that they can keep your money.
This has caused my 14 year old a lot of distress.
How can these people sleep at night with what they are doing?
Absolute scum of the earth!

This company is an absolute joke. However nice you think the products look in the pictures, DO NOT ORDER FROM THEM you will only be wasting your time and money. I made the silly mistake of ordering a hat from here. it took so long to arrive (it honestly would have been quicker to learn how to become a milliner and make one myself). When it finally arrived it was wholly redundant as I needed it weeks beforehand. Unofrtauntely, due to Forever21's incompetence their system is still showing my item in the 'processing order' stage, so I cannot return it or get a refund. I have contacted customer services four times about this now and just keep getting fobbed off. they will not disclose the email or telephone number for customer services management and the virtual chat agents just cut you off when you ask them to resolve the situation for you. An utter shambolic joke. Fingers crossed people will realise this and they will go out of business soon.

NOBODY FROM THE COMPANY RESPONDS. THEIR DELIVERY LIVES UP TO THE NAME CAUSE IT ALSO TAKES FOREVER! IT USED TO BE A GOOD STORE, BUT NOW, JUST GO TO H&M. THIS IS NOT WORTH YOUR STRESS. I ORDERED ON JUNE 6, AND MY STUFF ISN'T HERE YET STILL NOBODY'S RESPONDING. THANKS, BUT NO THANKS.

Their clothes quality has gone down. Used to love shopping here but feel like the designers don't know how to create clothes for everyone anymore

Terrible customer service, they are trying to keep your money. They dont want to refund after cancellation an order. They are not sending the products you order. Everything about this company is awful! Dont shop from here

I ordered shorts, received shorts in a large size, more than I ordered and the quality is terrible. I had to pay for shipping back to them to return the item. Terrible quality and service!

No issues with order (other than it took longer than expected to arrive). I am in UK. Massive issues returning and getting my money back. No return label, no instructions. Spoke to 6 "live chat" people with no results other than extreme frustration. "Yes we will book a collection, sorry the last 5 didn't turn up..." Returned at the end by registered mail (paid by me, despite "free returns" and still waiting for money. The WORST customer services I ever experienced. considering getting CCJ for my money back.

The worst quality and customer service ever forever.

If I could give zero stars I would. Absolutely APPALLING service from forever21. Avoid at ALL costs. Any positive reviews here are fake and written by the company. I placed an order in early April, to be told a week later one item had been cancelled. After going back and forth for over a month to try and receive my order, I have been told today it has been cancelled and refund issued.
The customer service team told me sooo many lies I don’t even know where to start! For a month it was either automated responses or lies or rude attitude, ending chats et. First I was told that it had been dispatched and they were awaiting an update from the courier. FOR THREE WEEKS! Then I was told today the order was never sent and it has been cancelled and a refund processed. No offer of compensation, no apology. Just terrible. Will never order from this company again. They could’ve just told me the truth, refunded the order and I would’ve reordered it and hoped for the best.

No wonder they’ve been made bankrupt in the USA! Only a matter of time before they get shut down completely.

Tardo como una semana en llegar. La ropa es de muy mala calidad, todos los pantalones que compre en poco tiempo se llenaron de bolas.

Never get their card!! Even thought you pay all balance off, they mysteriously add late fee and interest rate? They are dishonest!! They will ruin your credit history!!! Not worth their credit card! Scammers is all they are!!

Wish zero stars was a choice! Items arrived with very strange sizing, poor stitching and mostly see-through. No returns label or instructions were provided so went via chat portal to get a label as website advised. The agent claimed to have sent the label but it never arrived. It took THREE further attempts at contacting them to get a label and RMA number because the agent kept saying 'we've sent the label, check your spam' (I did, nothing, even gave them an alt email to try, nothing) and then closing the conversation session before I could reply. I asked for the return address to just pay for the return myself and they point blank refused to give it to me. Honestly cannot believe the farce and the lengths they went to to avoid giving me a refund. We'll see if my money ever turns up. Glad I used a credit card.

I’d put a no stars if I could. Been a nightmare from start to finish my clothes didn’t arrive till 3 weeks after I had ordered them then after they were sending me emails once they had arrived saying there’s a delay on your order even though I recieved it. You cannot put a return through on there website for some reason you have to wait till the chat is open to ask for a refund link so that took until I was off one day to get to speak to them. Returned my items over 2 weeks and I must of sent them about 10 emails and not heard anything from them about my refund! Will never order from this site again!

Forever 21 customer service is absolutely ridiculous and the lost a customer today. They are offering an additional 50% off if you use the app, however after trying to get on the app for 2hrs, all I could get was a white home page with the logo while it continued to buffer. So I started a chat with CS, only for the first 4 to disconnect from convo, finally on the 5th try the rep said there was nothing they could do that it was an app IT issue. So I called CS, the first person I spoke to was incredibly rude, kept speaking over me & told me that my request to speak with a supervisor wasn't important info to transfer, then he hung up on me. He did also tell me that it was an app IT issue. I called again spoke with someone new, I explained that the app wasn't working (which he said was an IT issue) I asked if they could give me a code to use on the website since THEIR app wasn't working and he said "nope, it is not possible, wait a few hrs to try the app again". The bad part is that 3 of the items say only 1 left, so if I wait they may be gone. I asked to speak with a supervisor again, he also told me that this wasn't important enough to transfer, in which I responded "am I not the customer, I am asking for a supervisor, how is this customer service!" He finally got a supervisor on the phone, I yet again explained the situation and even after she also said it was an app IT issue, she told me to uninstall and install the app again, clear the cache, etc, which I didn't before reaching out in the 1st place. She then tells me that I need to wait 3-4hrs to make the purchase on the app and that they can't offer a code to match the 50% off on the app. I seriously can't believe this is their customer service, if YOUR app isn't working shouldn't you offer your customers that same pricing on their website! Sadly, as much as I wanted to purchase these items I will no longer do so because I am NOT about to give them any of my money after all this. It isn't like I was asking them to make a code for no reason, I think that if their app isn't working and you can't use the code on there, they should be able to offer the code to use on their website. To me, this is absolutely absurd & their customer service reps need more training on how to handle situations & talk to customers.