Forever 21 レビュー 1,377

I ordered a Sheer Crochet Lace Kimono jacket, & added my current address at checkout, however, it was sent to an old address I lived at over 4 yrs ago. Customer service stated that they wouldn't do anything & that even if you update your address, it can still go to an old address, They refuse to follow up or refund the money

Forever 21 website store hours myrtle beach say open till 9 pm got there at 8:05 and CLOSED!
Change your website to save people from wasting there time driving to your location!

Absolutely terrible. Horrific. I order the women's paper bag shorts in the black and light was color in the size 29 and they came 2 complete different sizes one way to big the other way to small. I ordered them online knowing they had free in store returns thinking that I would be able to get a full return for my items. Nope. I’m still missing $8 and according to customer service shipping is never refunded at any store you make returns to. They also gave me less money back in tax then I had to pay since I had to travel an hour to my nearest forever21 store. Anyways I will never drop another dime at a store that they think this is acceptable at.

I ordered several items online and the size chart on description page sucks. All items are small in size and now they say they cannot be exchanged. What kind of pathetic customer service is this? They hung up on you and when I chatted second time, it was a long chat with same response. DO NOT PURCHASE ONLINE. BEWARE!!

This company does not deserve one star. They are criminals getting away with stealing people's gift card money through 'technical problems'. I had a $100 gift card for Christmas, put my order together online and put in my gift card info and the page timed out and didn't finish processing my order. But in the process, my gift card was charged, but I never received any order number, email, or anything in the mail. I have contacted many, many times and every time they have told me to wait another 3-5 business days to get my card reimbursed, and at this point it's been weeks and I still have $0.62 and it's just not worth any more of my time to fight them about getting my money back because obviously, after reading the reviews, they are doing this a lot and getting away with it. But it is criminal. It is the equivalent of walking into the physical store, handing your selections to the cashier with a $100 bill, and the cashier keeps your cash and refuses to give you your purchase. That is theft, and some lawyer should be gathering info for a class action. Where are the regulatory agencies? Better Business Bureau? Consumer protection agencies? It's too bad because they do have cute clothes at good prices but maybe the reason they can have such low prices is because they get away with amassing stolen gift card money from small fish like me who know it's not worth the time and money to hire a lawyer over a $100 gift card. But those add up, I'm sure they are making a lot of money for nothing as criminals tend to do. Everyone affiliated with this company should be ashamed of themselves.

P.S. In a couple years I fully expect to get a check for $4.93 for being a part of the class action, and I'll use it to buy a tablespoon of gasoline.

I made an order 2 months ago and never received it. Last week I was promised a refund, I never got the refund. The past few days I've been promised that someone will contact me, no one has contacted me. Forever 21 are criminal thieves.

Geen klantenservice, reageren niet. Het artikel kwam beschadigd, tweede order was nooit gekomen

I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.

Awful. Sold me a jacket. I bought the matching toque for $10. Shipping was $6.99. Hadn't had my order pushed into shipped. Wrote to them. "Sorry item is sold out." Didn't care that they sold me an item they showed in inventory. Then received toque. Asked for Shipping back and inquired why inventory wasn't proper. No resolution. Simply said "No" to shipping refund.

Went in to pick up my order the cashier was contacting the manager she kept asking for the name multiple times as if they didn’t believe we where the right people for our purchase.the manager then comes up to us and asked us again for the name she then asked for I.D after we showed the online receipt.I show her my I.D and without my permission she just takes off with my drivers license.this felt very unprofessional and a lil prejudice! I won’t be shopping there anymore..

Hey y’all,
I purchased two dresses on Thursday and got an ‘it’s on the way ‘ email the next day and even now, the item hasn’t moved anywhere, there’s no tracking number anywhere, not with the email or even on the website. I’ve had read all the negative reviews on here and a bit worried, I ordered those dresses as a wedding guest for my sisters wedding. I made a previous order and the item came the next day without a tracking number and no updates. Should I worry?

They are the absolute garbage of customer service. They hung up on me three times and I still don’t know where my refund money went to after three months of trying to call and figure it out. The last time I spoke with them they said I was going to be redirected to the F21 credit card company and they just completely hung up on me. Worst service ever

Forever21 took the money out of my account for an online order the canceled my order for “billing” purposes. So I confirmed with the bank that forever 21 did in fact receive my payment so I called customer service and forever 21 back and told them they received my money and that they need to ship my order. They then insisted they can’t do that and that I should get a refund within 3 days of the order cancellation. At this point it’s already been EIGHT days and I don’t have the refund. They refused to take the order number to look further into the issue and told me I just had to keep calling if I don’t get my refund. I called the bank back and they said there were zero issues with “authorization” like forever 21 claimed. So basically Forever 21 stole my money and customer service was rude to me and basically told me “too bad so sad”

I have been fighting with customer service for 6 weeks now. Beginning of December, the online return systems in store were down, but when I called customer service I was assured the shipping charge would be waived if I returned by mail. I trusted this, big mistake, and they absolutely charged shipping. When I call, I get customer service agents who can't think outside the box and keep telling me to wait another billing cycle. But the credit I am supposed to get is on a gift card that is issued by Forever21...so why do I have to wait for a billing cycle on my bank statement? No one tries to understand this, they give me the standard wait a billing cycle (which it's already been one if it was relevant), and the agent actually hangs up/close the chat! So disrespectful.

I was wondering why I haven't shopped at f21 in so long, and today and yesterday helped me remember why. I went to a store yesterday and nothing had a price on it. You had to scan a QR code. So I scanned the code for a jacket I wanted to buy. It pulled up the webpage where it said it was on sale for $32. I was like cool. So I went to the counter to buy it, and it's $65. We went back and forth about how the item isn't priced, online it's half that price, and she said online they do promotions that they don't do in the store. She said some locations price-match but the one I was standing in doesn't so I had to pay full price. How confusing and messed up is that? I got the jacket anyway, but I just felt so gross about it when I got home last night, and still felt weird about the whole thing when I woke up. There's no place to send feedback of course, so I used their chatbox. I told them I just wanted to share feedback about my experience. They were SO RUDE. They wrote me off, telling me to just go to the store to return it then. I wasn't even asking them to give me money, but to understand what a confusing and unfair position they put me in. If I went to a different store the same exact jacket would be $32 but because I was in the wrong one it was twice the price? And they refuse to acknowledge that this would be somewhat cleared up if they just priced their in-store items in the first place. If they're going to be different prices wherever you go, at least put the price on it. Anyway, this reminded me why I never go to this headache of a store and I will never go back. I don't even like looking at the jacket anymore and I'm going to return it.

I used gift cards to pay for my $67 order. Immediately took a screenshot shot of the order number. The next day the order "didn't exist" yet the funds were no longer on the card. Each time I contact them, they said I would hear back from them in 48 hours. I've now been told that 3 times and its been 2 weeks. One agent i spoke with even admitted similar "glitches" have happened before.. Zero resolution and I'm out $67. Seems illegal.

I purchased two outfits for my daughter for Christmas. I bought them on November 5, received them on November 15 and wrapped them. She opened on Christmas eve and they were cheap and fit awful. I called that day to return them and I was told it was beyond the 30 days. I even asked for a manger and they would not make an exception even though it was a Christmas gift.

I placed an order 12/10/21 for $300. I was told the order had shipped would be delivered on Wed. 12/14/21. Never received order, called csr, was told my package was "signed for", now my order is under "INVESTIGATION", checked the status of "INVESTIGATION", 12/27 telling me to write back 12/29 for updated information. I didn't go thru any of this when I gave my hard earned $$$$$$

DO NOT BUY ONLINE!!!!! I Ordered almost £100 worth of items for Christmas presents on 3rd December. On 9th December Hermes (separate review for that company also) I received an email stating parcel had been delivered, problem was it hadn't. Hand in the proof of delivery photo was not mine (delivery drivers I'm guessing). I got in touch with Hermes immediately who opened a case. 3 messages later saying my case was still being looked into and still no solution. Fast forward to trying to get in touch with Forever21 😂🤣😡. Live chat link does not work. 3 emails stating a reply within 48 hours but not followed up. Finally got onto a live chat (not easy) give in the details and I was asked to wait while it was looked into. 50 MINUTES LATER!!!! No sign that anybody was still there, no waiting signal, I wrote 'are you there, its been a while'......NOTHING!!!!
I still have no idea what is happening. No delivery, no refund, no reply to emails, nobody at the end of the live chat. Hence, no Christmas present for my daughter. Disgraceful in every sense of the word. Never again Forever21. I think I can kiss goodbye to my hard earned money and also in faith in your store.
Not one to write bad reviews BUT this has been the worst service ever. I haven't even been fobbed off, just completely ignored

Si vous n'êtes pas sur de votre taille! A fuir!!! Parce que les frais de renvoi seront à votre charge, et ils vont egalement vous enlever des frais de 10% sur le prix de la marchandise à renvoyer. En gros, vous perdrez 40 euros. A fuir