Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us ful... もっと見る
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This seems a little harsh as the only problem I had was with one of the removal men who had a serious attitude problem. He created a problem through pure laziness trying to cut corners! I’m not will... もっと見る
This is hands down the best money spent during our house move. The whole process made the house move stress free, starting with Keith completing the house survey, arrangements of completion date and t... もっと見る
企業が回答しました
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
企業情報
Fox Group (Moving and Storage) Ltd - Cardiff について
当該企業による記述
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
連絡先
Pentland Close, Llanishen, CF14 5DJ, Cardiff, Cardiff, 英国
- 029 2075 0967
Fox Group (Moving & Storage) Ltd
4.6
優良
86件のレビュー
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ネガティブなレビューの 92％に回答しています
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Shaun and team did a fab job and really…
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
2026年7月23日
This seems a little harsh as the only…
This seems a little harsh as the only problem I had was with one of the removal men who had a serious attitude problem. He created a problem through pure laziness trying to cut corners! I’m not willing to go into details but thanks to Matt who has been superb all the way through and is trying to resolve the issue. Without this removal man I would definitely recommend this company and a big shoutout to Matt and Jacqui thank you for being so patient and helpful. This was a huge move both physically and emotionally and your understanding was amazing
2026年7月23日
Punctual and effeciante
Punctual and effeciante, the boys went out of their way to accommodate our move .I would highly recommend Foxes...
2026年7月17日
Excellent from start to finish
Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us fully informed. On time for every part of the move. We would use Fox every time and can highly recommend them.
2026年7月17日
Made a very stressful experience…
Made a very stressful experience easier. Removal guys polite, helpful and careful with our belongings. I would definitely recommend services of Foxes.
2026年7月11日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your lovely review, Fiona.
We are delighted to hear that you received excellent service and found our team to be so helpful, patient and kind. Those are qualities we pride ourselves on, and it is wonderful to know they made a positive difference to your moving experience.
Thank you for choosing Fox and for taking the time to share your feedback. We wish you every happiness in your new home.
House move
What was good: friendly and hardworking staff. Good communication with staff.
What could be improved: the team arrived late on day 1 due to a vehicle issue at the depot, this put them behind time for our move, which impacted on our plans; only a 2-man team (instead of 3), combined with late arrival meant the packup took too long and went on till 2000/2100 each night. The company booked the workers into a hotel 50+ miles away and off route meaning they did not deliver until 1100, and with only two workers we had to help offload which didn’t finish until 1930. The company would not send any additional workers to speed up the process resulting in delays to us. They did not place any protective sheeting into either property during the move.
Overall ok, the delays are frustrating and I don’t think were the fault of the 2-man moving team, I believe it to be a management issue.
2026年7月1日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Dear Andrew,
Thank you for taking the time to provide such detailed feedback.
We are pleased to hear that you found our team friendly, hardworking and communicative throughout the move. We also appreciate your recognition that many of the issues you experienced were not a reflection of the crew themselves.
We are sorry for the delays caused by the vehicle issue on the first day. While unforeseen mechanical problems can occasionally occur, we understand the knock-on effect this had on your plans. The hotel arrangements were made to comply with drivers' hours regulations, although we appreciate the impact this had on the delivery schedule.
Your comments regarding crew numbers and floor protection have been noted and will be reviewed internally. We are always looking to improve our planning and operational processes.
Thank you again for your balanced feedback, and we wish you all the very best in your new home.
Staff were very kind
Staff were very kind, helpful and hard working people. They made us feel at ease
I would recommend their services
2026年7月3日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Mr Singh.
We are delighted to hear that our team made you feel at ease throughout your move. Being kind, helpful and hardworking is exactly what we strive for, so it is fantastic to know that this was reflected in your experience.
Thank you for your recommendation and for choosing Fox. Your kind words mean a great deal to the whole team, and we wish you every happiness in your new home.
Wonderful Team
Wonderful Team! They are incredibly dedicated, hard working, professional and courteous. They are a credit to the Group!
2026年7月3日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Mr Singh.
We are delighted to hear that our team made you feel at ease throughout your move. Being kind, helpful and hardworking is exactly what we strive for, so it is fantastic to know that this was reflected in your experience.
Thank you for your recommendation and for choosing Fox. Your kind words mean a great deal to the whole team, and we wish you every happiness in your new home.
Brand new floor scratched and furniture…
Brand new floor scratched and furniture piled right to the roof of the rooms unable to unpack being small and not very strong
2026年6月29日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your feedback. We are very sorry to read about your experience.
Damage to a customer's property is something we take very seriously, and we regret that your new floor was scratched. We are also sorry that the placement of your furniture made unpacking difficult. Our aim is always to position items in a way that is both safe and practical for our customers.
If you have not already done so, please contact our customer service team so we can investigate your concerns and work towards a resolution.
We moved on the hottest day of the…
We moved on the hottest day of the year. The men arrived at 8.30am and left at 8pm. They worked so hard and were so professional. This is the second time we've used this company and will definitely be using them again if we move in the future.
2026年6月24日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Ceri.
We are delighted to hear that you chose Fox for a second time and that we were able to deliver another positive moving experience. Working through one of the hottest days of the year was certainly challenging, so your recognition of the team's professionalism, dedication and hard work will mean a great deal to them.
There is no greater compliment than a returning customer, and we are incredibly grateful for the continued trust you have placed in us. We look forward to helping you again in the future should you decide to move.
Thank you once again for your kind words and your recommendation.
Student home move
Staff at the office were friendly and helpful. Movers arrived on time and were friendly too.
2026年6月23日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your kind review, Clara.
We are delighted to hear that you had such a positive experience with both our office team and our removal crew. Providing friendly, helpful service from your first enquiry through to moving day is something we pride ourselves on, so it is wonderful to know this was reflected in your experience.
Thank you for choosing Fox and for taking the time to share your feedback. We really appreciate it.
Understanding and efficient staff
2026年6月19日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you, Jessica, for taking the time to leave a review.
We are delighted to hear that you found our team understanding and efficient. Providing a professional and supportive service is something we take great pride in, so it is wonderful to know this was reflected in your experience.
Thank you for choosing Fox Moving. We appreciate your kind words and wish you all the very best for the future.
Fantastic service from Fox Moving
Fantastic service from Fox Moving, they took the stress out of the day. Have used before and woyld definately use again. Thoroughly recommend Thank you so much
2026年6月16日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review and for choosing Fox Moving once again.
We are delighted to hear that we were able to take the stress out of moving day and that your experience was such a positive one. There is no greater compliment than a returning customer, and we are grateful for the continued trust you have placed in us.
Your recommendation means a great deal to the whole team, and I will be sure to pass on your kind comments to everyone involved.
The moving team was very helpful and…
The moving team was very helpful and enthusiastic. As my move was not over a great distance, I requested that they avoid detailed packing. They appeared careful when handling fragile items. All belongings arrived safely and undamaged. Overall, I had a very positive experience.
2026年6月5日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your positive feedback.
We're delighted to hear that the moving team was helpful and enthusiastic throughout your move. It's great to know they respected your preference for a lighter packing service while still taking care to handle your fragile items with caution. Most importantly, we're pleased that all of your belongings arrived safely and without damage.
Thank you for choosing Fox Group. We appreciate your trust in us and wish you every happiness in your new home.
A great team!
Steve and the crew, the guys who moved my stuff into my new house, were great - friendly, positive, hardworking and 'willing'. Nothing was too much. They made a stressful day as easy as it could be.
Keith in the office was also great - responsive to emails and very flexible. I really appreciated it all.
2026年6月1日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Jennie,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Steve and the crew made such a positive impression. Moving home can be a stressful experience, so it is fantastic to know that their friendly attitude, hard work and willingness to help made the day easier for you. We will be sure to pass your kind comments on to Steve and the team.
We are also pleased to hear that Keith provided excellent support throughout the process. Being responsive, flexible and supportive is something we strive for, and I know he will appreciate your recognition.
Thank you for choosing Fox Group. We wish you every happiness in your new home and greatly appreciate your recommendation.
This is hands down the best money spent
This is hands down the best money spent during our house move. The whole process made the house move stress free, starting with Keith completing the house survey, arrangements of completion date and the move itself. On the day, Shaun and his team arrived and loaded our house in two and a half hours. The van was unloaded into the respective bedrooms in the new property in around 1 and a half hours. I would highly recommend Fox removals to anyone.
2026年6月3日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Chris,
Thank you for your fantastic review.
We are delighted to hear that you felt choosing Fox Group was one of the best investments you made during your house move. Making what can often be a stressful experience feel straightforward and manageable is exactly what we aim to achieve.
It is wonderful to hear that Keith provided excellent support from the initial survey through to arranging the moving date, and that Shaun and the team delivered such an efficient and professional service on moving day. Loading and unloading a home so smoothly requires great teamwork, and I know the crew will be pleased to receive your recognition.
Thank you for your recommendation and for placing your trust in Fox Group. We wish you every happiness in your new home.
From start to finish it was a wonderful…
From start to finish it was a wonderful experience. Nothing was too much problem for the guys. Their attention to detail was second to none. Very friendly crew, who were polite and respectful. Will definitely use Fox again.
2026年6月5日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Richard.
We're delighted to hear that your experience with Fox was excellent from start to finish. It's fantastic to know that the crew's attention to detail, professionalism and positive attitude helped make your move a success. We take great pride in treating every customer's home and belongings with care and respect, so your comments will mean a lot to the team.
Thank you for choosing Fox Group and for your confidence in us. We look forward to assisting you again in the future.
Matt and staff were amazing to deal…
Matt and staff were amazing to deal with from start to finish. Prompt communication, great prices and the move was totally stress free. I can't recommend them enough!
2026年6月5日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Lynne.
We're delighted to hear that Matt and the team provided such a positive experience from start to finish. Prompt communication, great value and a stress free move are exactly what we strive to deliver, so it's wonderful to know we achieved that for you.
Your recommendation means a great deal to us and I will be sure to pass your kind comments on to Matt and the rest of the team.
Thank you for choosing Fox Group and for taking the time to share your experience.
A genuinely excellent experience with…
A genuinely excellent experience with Fox Group removals. We had quite a big move and the guys were really helpful, honest, and hard working. I would highly recommend!
2026年6月2日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Glyn.
We are delighted to hear that you had an excellent experience with Fox Group. Large moves can be particularly demanding, so it is great to know that our team’s hard work, honesty and helpful approach helped make the process a positive one for you.
Your recommendation means a great deal to us, and we are grateful that you chose Fox to assist with your move.
We wish you every happiness in your new home and thank you once again for your kind words.
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