Really helpful and amenable movers. Helped us greatly from start to finish. Well organised and easy system to navigate from quote to payment. Small improvement suggestion might be more handholding... もっと見る
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The removal men, Sean & Gareth, rang me to let me know when they would arrive & they arrived on time. They worked quickly to get all my belongings on their van & to off load it all at my new home. I... もっと見る
From the moment I met Keith at the house for the initial survey till the time the removal lorry drove away it's been a hassle free experience. Highly professional , hard working , organised. I can... もっと見る
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Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us ful... もっと見る
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企業情報
Fox Group (Moving and Storage) Ltd - Cardiff について
当該企業による記述
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
連絡先
Pentland Close, Llanishen, CF14 5DJ, Cardiff, Cardiff, 英国
- 029 2075 0967
Fox Group (Moving & Storage) Ltd
4.6
優良
101件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful and amenable movers
Really helpful and amenable movers. Helped us greatly from start to finish. Well organised and easy system to navigate from quote to payment.
Small improvement suggestion might be more handholding a week in advance around 'what will happen on the day', but overall this was a very smooth move.
2026年10月16日
Great movers
Great movers! Arrived on time, very efficient and took care with all of the items. Thanks very much
2026年10月16日
Good efficient service
The removal men, Sean & Gareth, rang me to let me know when they would arrive & they arrived on time. They worked quickly to get all my belongings on their van & to off load it all at my new home. I had some minor inconsequential damage but they were very efficient. Soft mats were put down over my floors to protect them & they had ramps to get their trollies over the door step. Thank you guys for your hard work. They wouldn't even pause for the coffee I offered them.
2026年10月9日
It was a good experience.
2026年9月22日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your feedback. We’re really pleased to hear that you had a good experience with Fox Moving & Storage.
Thank you for choosing us, and we wish you all the very best.
Reliable and efficient.
Reliable and efficient.
The movers were respectful of our belongings and worked hard throughout. Communication was good.
2026年7月11日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your kind feedback. We’re really pleased to hear that you found the service reliable and efficient, with good communication throughout.
It’s especially good to know that the team worked hard and treated your belongings with the care and respect they deserve. We’ll be sure to pass your comments on to the crew.
Thank you for choosing Fox Moving & Storage, and we wish you all the very best.
Fox Moving and ICA insurers
I have been holding off reviewing Fox Moving because when we were moving I noticed some rough handling of our belongings. As you can imagine we haven't opened all boxes I would upload images of broken or damaged objects if I could.
One of the glass ceiling lamp is completely broken as in images of the marked box and the opening of the package and one lampshade is bent out of shape.
The boxes were clearly marked 'Fragile' I was handed to Fox Moving insurers whom are 'International Claims Agency' who intermediately responded saying they weren't paying because of an addendum in the contract. However I researched this and the Consumer rights act of 2015 supersedes this so the pay out which is only up to £75 (I paid £914 pound for the move), this has now became a matter of principle as the insurer has who's director a Mr Revell has not responded to my reply which include the quotes from the consumer rights act to accept any liability.
Do not use Fox moving Nor ICA insurance claims services.
2026年9月4日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your feedback. We are sorry to hear that you remain dissatisfied following your move and subsequent claim.
We would, however, like to clarify that International Claims Agency (ICA) is an independent claims handling organisation. Any concerns regarding the handling, assessment or outcome of a claim should therefore be raised directly with ICA, and any review specifically relating to their service should also be directed to them rather than Fox Moving & Storage.
We are not able to comment publicly on the detail of an individual claim or the contractual interpretation referred to in your review. However, in our experience of working with ICA, we have always known them to handle claims professionally, independently and fairly, in accordance with the applicable terms and circumstances of each case.
We are sorry that your experience has resulted in disappointment, but we feel it is important to distinguish between the removal service provided by Fox and a subsequent decision made independently through the claims process.
First class from start to finish
From the moment I met Keith at the house for the initial survey till the time the removal lorry drove away it's been a hassle free experience. Highly professional , hard working , organised.
I can totally recommend Fox Group
2026年9月4日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Andrew.
We are delighted to hear that your experience with Fox was hassle free from the initial survey with Keith right through to the completion of your move. Providing a professional, organised service at every stage is exactly what we strive for.
It is wonderful to know that the hard work of the team made such a positive impression, and we will be sure to pass your kind comments on to Keith and everyone involved.
Thank you for choosing Fox and for your recommendation. It really does mean a great deal to the whole team.
came as arranged price reasonable …
came as arranged price reasonable knew what they were doing
2026年8月25日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your kind review, Philip.
We are pleased to hear that everything went as arranged, that you found our pricing reasonable and that the experience and professionalism of our team gave you confidence throughout.
Thank you for choosing Fox and for taking the time to share your feedback.
Went above and beyond to help us move home
Thank you so much to Foxes who helped us move across Cardiff. They were fantastic and went above and beyond to help us move home. Nothing was too hard or too much of an effort and they made everything look easy. They were very approachable and easy to speak to. Highly recommended. A*
2026年4月23日
自発的なレビュー
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Ant.
We are delighted to hear that the team made your move across Cardiff such a positive experience. It is wonderful to know that they went above and beyond, made everything feel easy and were always approachable and helpful throughout.
Nothing being too much trouble is exactly the attitude we want our teams to bring to every move, so your comments will mean a great deal to everyone involved.
Thank you for choosing Fox and for your 5* recommendation. We really appreciate it.
Great removals team
The removals process was stressful, but your team were fantastic and put us at ease. Nothing was too much trouble. They cared for our precious, sentimental items like they were there own. Can not fault the removals team at all.
2026年8月7日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your wonderful review, Rob.
We are delighted to hear that our team were able to put you at ease and make a stressful moving process that little bit easier. Knowing that nothing was too much trouble and that your precious and sentimental belongings were treated with the same care and respect as their own means a great deal to us.
We will be sure to pass your kind comments on to the removals team. Thank you for choosing Fox and for taking the time to share your experience.
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your kind review, Barbara.
We are delighted to hear that you found our team helpful and friendly. We will be sure to pass your comments on to everyone involved.
Thank you for choosing Fox and for taking the time to share your feedback.
Successful move
The guys arrived early in the morning were very efficient removing everything from the house. They had a hard job at the new house bringing everything up steps to the house but they did a fantastic job. Really recommend them.
2026年7月28日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Paul.
We are delighted to hear that the team arrived promptly and worked efficiently throughout your move. The steps at your new home certainly added an extra challenge, so it is particularly pleasing to know that the crew worked hard and did such a fantastic job getting everything safely into the property.
We will be sure to pass your kind comments on to the team. Thank you for choosing Fox and for your recommendation.
Moving day made far less stressful with…
Moving day made far less stressful with the brilliant pair of removal men. Nothing too much trouble for them to deal with, thank you lads for all your hard work.
2026年7月31日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your lovely review, Janet.
We are delighted to hear that our team helped make moving day far less stressful for you. Knowing that nothing was too much trouble and that their hard work made such a difference is wonderful to hear.
We will be sure to pass your thanks and kind comments on to both members of the crew.
Thank you for choosing Fox and for taking the time to share your experience.
The three man team heading by Steve was…
The three man team heading by Steve was excellent. Most efficient, thorough, friendly and made sure I was aware of what was happening and how the packing and removals process was proceeding.
First rate.
2026年7月30日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, David.
We are delighted to hear that Steve and his team provided such an excellent service. Keeping our customers informed throughout the packing and removal process is extremely important, so it is particularly pleasing to know that you found the team efficient, thorough and friendly at every stage.
We will be sure to pass your kind comments on to Steve and the team. Describing their service as first rate is a wonderful compliment.
Thank you for choosing Fox and for taking the time to share your experience.
All instructions were very clear a well…
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
2026年7月29日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
by Jenny
Shaun and team did a fab job and really…
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
2026年7月23日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review.
We are delighted to hear that Shaun and the team did such a great job and helped put you at ease throughout your move. Knowing that you found the whole experience truly excellent is exactly the feedback we love to receive.
We will be sure to pass your kind comments on to Shaun and everyone involved.
Thank you for choosing Fox and for taking the time to share your experience.
This seems a little harsh as the only…
This seems a little harsh as the only problem I had was with one of the removal men who had a serious attitude problem. He created a problem through pure laziness trying to cut corners! I’m not willing to go into details but thanks to Matt who has been superb all the way through and is trying to resolve the issue. Without this removal man I would definitely recommend this company and a big shoutout to Matt and Jacqui thank you for being so patient and helpful. This was a huge move both physically and emotionally and your understanding was amazing
2026年7月23日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your honest and balanced feedback, Donna.
We are sorry that the actions of one member of the team detracted from what was otherwise a positive experience. Your concerns have been taken seriously and we appreciate you allowing us the opportunity to address the matter.
We are particularly pleased to hear how supportive Matt and Jacqui have been throughout. We understand that this was a significant move for you, both practically and emotionally, so knowing that their patience, understanding and assistance made a difference is extremely important to us.
We will make sure your kind comments are passed on to Matt and Jacqui, and Matt will continue working with you to bring the outstanding matter to a satisfactory conclusion.
Thank you for choosing Fox and for recognising the efforts of those who supported you throughout your move.
Punctual and effeciante
Punctual and effeciante, the boys went out of their way to accommodate our move .I would highly recommend Foxes...
2026年7月17日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Paul.
We are delighted to hear that the team were punctual, efficient and went out of their way to accommodate your move. It is always great to hear when our crews have made a real difference to the moving experience.
Thank you for choosing Fox and for your recommendation. We really appreciate your kind comments and will be sure to pass them on to the team.
Excellent from start to finish
Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us fully informed. On time for every part of the move. We would use Fox every time and can highly recommend them.
2026年7月17日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your fantastic review, Alan.
We are delighted to hear that you received excellent customer care throughout the entire process, from your initial contact with us through to the final unloading.
Moving dates can sometimes change, so it is particularly pleasing to know that our team kept you reassured and fully informed throughout. Your comments about the crew being fantastic, polite, respectful and punctual are greatly appreciated and will certainly be passed on to everyone involved.
Hearing that you would choose Fox every time is a wonderful compliment. Thank you for choosing us and for your recommendation.
Made a very stressful experience…
Made a very stressful experience easier. Removal guys polite, helpful and careful with our belongings. I would definitely recommend services of Foxes.
2026年7月11日
Fox Group (Moving and Storage) Ltd - Cardiff からの回答
Thank you for your lovely review, Gaynor.
We are delighted to hear that our team helped make what can be a very stressful experience that much easier. It is wonderful to know that the crew were polite, helpful and took great care with your belongings throughout the move.
Thank you for choosing Fox and for your recommendation. We really appreciate it and will be sure to pass your kind comments on to the team.
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