Foxy Hair Extensions レビュー 

1,246
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered some colour samples first which helped me choose some shades. I do love the silver it is like an icy white with a silver grey highlight. The hair feels really good quality and not overly packa... もっと見る

5つ星のうち5の評価

Love my hair thanks to Sophie T - full head refit feels fantastic and the refreshed root highlights really refresh my look. THANK YOU Sophie!

5つ星のうち3の評価

I’ve been using these hair extensions for years and had no trouble but this past year things have changed Iam using the right products and trying to not use any heat products regularly so they last lo... もっと見る

企業が回答しました

5つ星のうち1の評価

Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT. THEY ARE FAULTY ,and you should either refund or send... もっと見る

企業情報

  1. ヘア エクステ提供業者
  2. ヘア エクステ技術者
  3. 毛髪製品店
  4. 美容院

当該企業による記述

Foxy Hair Extensions have been established for over 15 years and supply many of the UK's leading salon chains with professional hair extensions catering for all budgets. We stock Pre Bonded Flat Tip Hair Extensions, Pre Bonded Stick Tip Hair Extensions, Nano Hair Extensions, Hair Wefts, Tape Hair Extensions and Clip In Hair Extensions, as-well as stocking all of the equipment and accessories to successfully install your clients hair extensions. Our own brand of Hair Extension Aftercare products help to care your clients new hair, ensuring the lifespan of the hair will be successfully met. Alongside this, Foxy Hair Extensions also host regular accredited training courses for people wishing to set up their own hair extension business and train in various training methods. Our salon and retail store in the Metrocentre, Gateshead offers a full hair extension fitting service and retails Clip in Extensions, with free colour matching which is available exclusively in store. If your local to Gateshead or Newcastle Upon Tyne, pop in for a chat and a cuppa with our friendly team for advice on permanent or clip in hair extensions. We offer payment methods via your credit or debit card or flexible payment terms via either Clearpay or Klarna. All of these options are available both for online or in store purchases.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

1246件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(1,246)

過去12か月のレビュー数: 4

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Customer service isn’t there when it…

Customer service isn’t there when it comes to bad batch of hair. I’ve lost two clients due to this from foxy. I don’t feel they support me like they should. My clients were both using the correct aftercare and brushing using the correct extension brush. Both long term extension wearers so very experienced. Foxy basically said the batch isn’t bad it’s something my end that’s at fault which it can’t be as the nano ring silicone tip is coming away from the bond on the extension. The nano ring along with the nano silicone tip is still in there which shows it’s faulty! Very sad about this and such a shame as I have been using foxy for years but can’t risk it again so won’t be ordering anymore hair from them.
EDIT:
in response to your response, correct Aftercare was used my client had purchased this herself from your website. Not once did you say in your emails this was down to incorrect aftercare! I’ve been teaching hair extensions for 17 years and applying for 20 years there is no way I’d send hair back where the correct aftercare wasn’t used, that would be embarrassing as it’s obvious to why they would of been faulty.

2023年1月31日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Im so sorry to hear this! When my team assisted you with your clients issues it was found that the correct products were not purchased. The importance of using the correct products is something we cannot highlight enough. Incorrect product use can cause the extension bond to breakdown and therefore the nano bond comes loose. The only way to fix this once it occurs is to re-apply the bond with a ring or tube. We cant deem a product to be faulty in cases where the aftercare products used have caused the bond to breakdown. We are really sorry that you were disappointed that we couldn't assist further in this instance .

UPDATE; if you can email me client names and/or order numbers relating to the purchase of aftercare products i can personally take another look into the matter for you. My email address is hayleyfox@foxyhairextensions.net

5つ星のうち1の評価

AVOID!!

I placed my order for extensions on January 7th, and I still haven’t received them. I emailed the Customer Service department a few times to inquire about tracking numbers and when to expect my order, to which they promptly replied that due to a glitch or something with the courier, they had no ETA of when I would receive my extensions. That was two weeks ago, and I still have not received my order, nor is there any information available in the courier’s website. Well, I’ve been waiting now for close to a month, and two days ago, emailed Foxy, requesting a refund as I have no idea when or even if I’m going to get my order. And guess what? Radio silence. I spent a good amount of money on hair that I am doubtful I will ever receive. So to anyone contemplating purchasing from Foxy Hair Extensions, BEWARE. I can’t comment on the quality of the hair, because, again, I never received it.

2023年1月30日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Hi Sacha,
I'm really sorry to hear of the delay in your parcel delivery. I can see that our customer service team have been in constant contact with you in regards to the delivery status of your order. Your order was placed on 8th January after order cut off point and dispatched by us on 9th January. Unfortunately whilst in the hands of Royal Mail, delivery of all international parcels was halted due to a security issue. This is really unfortunate and frustrating as it has impacted all international deliveries and nothing could leave the UK for a period of time. I can see that your parcel is now moving again and on its way to you. I appreciate how frustrating this is for you. Once you have received your order if you no longer wish to keep the item I am more than happy to cover the cost of your postage back to us and we will issue you with a full refund. I do apologise for any inconvenience caused and I will drop you an Email now with instructions on how to send the parcel back to us once you have it in your possession.
Kind Regards
Hayley Fox

5つ星のうち1の評価

Bought foxy hair

Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT.

THEY ARE FAULTY ,and you should either refund or send replacements, shocking customer services, doesn't put the customer first just blames the customer. TOP TIP IN SALES THE CUSTOMER IS ALWAYS RIGHT.

You should have better customer service, or learn more about the products you sell.

2023年1月16日
自発的なレビュー
5つ星のうち2の評価

Was expecting the hair to be much…

Was expecting the hair to be much thicker and better quality as a qualified hairdresser

2023年1月15日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Hi Rebecca, i'm really sorry to hear this. Our hair wefts are supplied in 60g packs so you can build up the desired thickness and colour blend as required. Typically 2-4 bags are required for a full head look.
We do offer a 14 days returns policy should you not be completely satisfied with any aspect of your order. Kind Regards Hayley Fox

5つ星のうち5の評価

Great service!

Sent s picture of my hair for a colour match, quick response and it was recommended I order a test strand, however, I was reluctant to pay £5.99 delivery for a 99p test strand. I took the plunge and ordered the recommended colour and they are amazing! A perfect match!

2022年11月28日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Hi Chelsea...thanks for the feedback, we will look into providing a cheaper postal option for just the colour samples alone. Really happy we could help with the colour matching, pleased it was perfect first time :) xx

5つ星のうち4の評価

Good price products in the sale but…

Good price products in the sale but delivery is a bit expensive, particularly when you pay for next day and it doesn’t arrive until a day later.

2022年12月8日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Thank you for your feedback, so sorry your delivery was delayed, postal companies are overwhelmed with the sheer volume of parcels at the moment, especially with the Royal Mail strikes happening. DPD are trying their best to get things delivered on time and i'm sorry your order was affected xx

5つ星のうち5の評価

Fab results again!

This was my second time getting pre bonded extensions at Foxy. This time I had Hayley and went for something a little different and she did such an amazing job! Super friendly and knew exactly what I wanted. I would highly recommend x

2022年10月15日
5つ星のうち1の評価

Won’t give you a refund

Won’t give you a refund. The hair is thin and wispy not good quality for how much they charge. Avoid using these if you can.

2022年11月21日
Foxy Hair Extensions ロゴ

Foxy Hair Extensions からの回答

Im sorry you felt disappointed in the product you purchased from us. As advertised, the 60g clip in set is designed to add volume and its advised that this set is to be cut to the length of the natural hair in order to provide extra thickness. If its length you require from the extensions then you would need 2-4 packs depending on your natural hairs density.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報