Freeborn レビュー 

A lot of companies could learn a lot from the way Freeborn Bikes deal with their customer service. Absolutely superb. Sales process was fast and easy, not pushy and gave good advice.

Aftercare has been second to none, had a few problems with my bike, not Freeborns fault, and their aftercare has been exemplary. How a company deals with a problem speaks volumes about their ethos and Freeborn have been amazing.

Definitely recommend for your next bike!

Freeborn Bikes provided the best customer service I have had in a while. I recently bought a new e-bike from them but due to my complete lack of technical skills, I properly struggled a lot to assemble it. The staff were incredibly helpful and patiently guided me through the entire setup process over the phone.

During delivery of my e-bike two small bolts for the seatpost had fallen out of the package. I decided to go their actual shop to pick up replacements. Once I arrived, the staff went above and beyond by even giving me a free bike charger as a gesture of goodwill for the inconvenience.

What an excellent customer service. A huge thank you to Ben and Sam for their outstanding customer support.

If you are in the market for a new bike, I highly recommend this place.

Purchased a Cube one44 from freeborn cycles the price was very good and the service was amazing. I've used many bike suppliers in the past but this one stands out to me. Joe was great not pushy easy to talk to and very helpful. Looking for a bike give him a call. They answer the phone which in itself can be challenging elsewhere.
New bike day came and I got exactly what I ordered, it was immaculate not a mark on it, until I caught a metal staple taking it from the box totally my fault.
My next bike will be from freeborn and yours should be too.

Amazing service. Had lots of calls, they are responsive and knowledgeable. When my bike got delivered the lcd screen had a slight scratch on it, they got a replacement out on next day delivery. Highly recommend, Will buy again.

Excellent service on a recent order of a Cube e-bike. Spoke to the owner on the phone and we spoke about some options, made the order online. Bike delivered the day promised (3 days later) came boxed and perfect condition. Highly recommend.

I've waited some 8-10 weeks to review,to be sure. I can't say enough good things about the service from Joe in particular (and there workshop ) and the cube reaction 600 hybrid 2026 midhub ebike. He went over and above ,and went out his way to help. I'll forever be grateful to them for giving me my dreams back and freedom . Thanks so much,and all the best guys ,best wishes

Bought my first ebike the one i wanted wasnt in stock joe sorted me a better bike for good price it arrived super fast i had a few issues rang joe the next day the parts arrived with the tool to fit them happy to help honestly what a superb compamy first time i ever done a review so shows how happy i am

What a service Freeborn bikes give, i purchased an ebike 2 years ago and the bike recently kept turning off, rang the service dept of Freeborn and dealt with Joe, wot a legend, arranged for my bike to be picked up fixed the problem and returned the bike all within a week. Highly recommended shop and personal 5*

After extensive research for ebikes suitable for my husband and me, Freeborn stood out as the top option. We purchased two bikes, and to our surprise, they arrived with complimentary delivery within a week, which is quite impressive given our location in the North of Scotland. There was minor transit damage to my bike, but a brief phone call led to a replacement part arriving in just two days. I highly endorse Freeborn.

I’ve recently bought my first e-bike from this company and found them helpful throughout, I initially called them to check on a delivery date, not because it was late but I just wanted to make sure it would be before Xmas, the gentleman on the phone let me know exactly when and it arrived as it should. The bike was well packaged and easy to put the few bits on that needed fitting, it had however been fully pre assembled and checked before hand. On my first cycle I had a small issue with the bike, a quick email and a new part was dispatched which my local bike shop fitted and Joe who I’d dealt with regards the issue refunded me the cost of the work. Good communication throughout and very helpful. Would recommend and use again.

Ten out of ten for service. These guys were really helpful and proactive. The website worked well and I got a follow up call from Joe after ordering. When I asked Joe how much assembly I would have to do after delivery and let him know that I was a mechanical numpty, he suggested that they'd try a new delivery partner, Cycle Courier Co. who could deliver the bike fully assembled (except pedals). This was a brilliant service and the Cycle Courier Co. were excellent. For an online ordering experience, this service was exceptional. Thoroughly recommended.

WHAT A FANTASTIC COMPANY , BOSS MAN WHAT A LOVELY OBLIGING GUY ,
CANT SPEAK HIGHLY ENOUGH OF THEM AND SERVICE PROVIDED
THANKS GUYS

I bought a Cube ebike from Freeborn in June and have just been back for a first inspection. Service both at the time of purchase and at the inspection have been first class. Joe Ferrari organised the work with no hassle at all and kindly took time to re-explain a couple of points. And the bike's excellent as well.

Great service all round, buying and warranty.

I was looking for ebikes for myself and husband and after quite abit of searching and research, Freeborn had the best choice for us.
We ordered 2 and they were with us within the week with free delivery which is unusual for us as we live in the North of Scotland so this was a bonus.
Slight damage on my bike during transit but after quick phone call a new part was with us within 2 days.
I would highly recommend freeborn.

Exceptional.

Ordered Cube One44 Pro 800 on Monday and bike came Thursday, all I had to do was fit front wheel and handle bars. Spent weeks searching and Freeborn were the cheapest by far. The service from start to finish was excellent, especially from Joe. I would highly recommend.

I dont often write reviews but thought my experiences with Freeborn deserved one. I bought an Ebike from Freeborn about 18 months ago . Over the time I've owned it , it has required some warranty work and broken parts sent . Everytime this has happened I have dealt with Joe from the shop and everytime I have recieved 5 star service. Whether it was sending new parts or arranging the bike to be collected and repaired free of charge under warranty . I will certainly use the shop again down to Joes professional service.

Purchased 2 bikes from this shop. Initially we were put off by their website, so called the shop instead. Spoke to Joe, who was very informative and really helpful. Received the bikes later that week! Brilliant customer service & very happy with our bikes! Thank you so much FreeBorn! Will definitely recommend you to anyone wanting a bike!

I bought a Cube Hybrid One electric bike from Freeborn which was delivered via courier. From the initial phone call through to receiving the bike, the service has been excellent. I can’t recommend Freeborn enough for their knowledge and service. Their video to put the bike back together after delivery, made it easy. I’ve been out on the bike and it’s fantastic!