I really recommend this private health insurance company. Freedom Health insurance is a family run business that really cares about the individual and makes things very user-friendly. When you’re no... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve been paying for Freedom Worldwide health insurance for over one year. I filed my first claim after paying for more than 12 months. That all went through fine. But now I’ve (unfortun... もっと見る
企業が回答しました
I am pleased to recommend Freedom of Health whom I’m insured with. Quite reasonable and very helpful during 2 double spine operations over the last five months. I have dealt with Stephen Vargas as I... もっと見る
企業が回答しました
From the moment that we needed to claim for my wife’s cancer and until now, we are indebted to Freedom Health. Firstly the claims Line is answered immediately. The claims staff are friendly, polite an... もっと見る
企業が回答しました
企業情報
当該企業による記述
Freedom Health Insurance is an award-winning family owned business providing private medical insurance to individuals, families and businesses across the UK and internationally. Our health insurance plans are personalised to work around you healthcare needs and budget.
連絡先
County Gates House, 300 Poole Road, BH12 1AZ, Poole, 英国
- 01202756350
- info@freedomhealthinsurance.co.uk
- www.freedomhealthinsurance.co.uk
3.7
まあまあ
126件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 87％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Don’t believe their promises
I’ve been paying for Freedom Worldwide health insurance for over one year. I filed my first claim after paying for more than 12 months. That all went through fine.
But now I’ve (unfortunately) had another health issue and filed a second time and it’s been a horrible experience. I submitted all the documentation exactly as the tell you to on their website (the same way I did the first time). I never received an email even to say they had received my claim.
I reached out on live chat and they told me my claim had been processed and I would be reimbursed soon.
I waited….. nothing in my bank account. So I reached out on live chat again and they told me the money would be in my account by the end of last week.
Still nothing. I filed my claim 1 month ago.
On their website they falsely promise to respond to claims within 2 days and that approved claims will see money in your account within 10. It’s been more than double that time frame.
Before this, I raved about this service. Now I’ll be warning people against it.
2026年7月16日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Evelyn,
Thank you for your feedback. We are sorry that you did not receive acknowledgement of your claim and understand the uncertainty this caused.
Freedom Worldwide claims follow a different process and timescale from our UK policies. We aim to issue reimbursement within 30 days of receiving a complete claim, and your reimbursement was issued within this timeframe.
We have also taken steps to address the acknowledgement issue you experienced.
Thank you for bringing this to our attention.
Kind regards,
Freedom Health Insurance
Freedom Health Insurance provide an excellent service
I really recommend this private health insurance company. Freedom Health insurance is a family run business that really cares about the individual and makes things very user-friendly. When you’re not well, it’s not always an easy time but the team at Freedom Health really ensure you’re looked after and needs are met.
2026年8月7日
自発的なレビュー
Freedom Health Insurance UK からの回答
Hi Jacalyn,
Thank you for taking the time to leave us such a positive review!
It is lovely to hear that you have had a great experience with Freedom Health Insurance and that our team has been friendly and supportive throughout.
We really appreciate your kind words and recommendation. Thank you again for choosing Freedom Health Insurance.
Kind regards,
Freedom Health Insurance
A horrible experience after previous…
A horrible experience after previous positive ones when our policy documents were incorrect (sorted professionally) and claims went through relatively easily.
However I recently had a claims assessor accuse me of exaggerating referral letters to give me a better chance of claim being accepted. Was absolutely ridiculous- everything was copied and pasted in her emails until she decided to start throwing in her own rude opinions about my health. Horrible woman.
Thankfully the company I work for have had enough complaints about this insurer that they are going back to BUPA next year.
2026年7月1日
自発的なレビュー
Fabulous Service & A Very nice Lady!!🥂( Lyn)
Great Sevice !!🥂
Great Assistance ( Lyn)!!⭐️
2026年7月27日
自発的なレビュー
Freedom Health Insurance UK からの回答
Hi Barry,
Thank you for taking the time to leave such a lovely review!
We are so pleased to hear that you received great service and assistance from Lynne. It is always wonderful to hear when a member of our team has made a positive impression, and we will be sure to pass your kind comments on to her.
Thank you again for your feedback and for choosing Freedom Health Insurance.
Kind regards,
Freedom Health Insurance
Don't expect seeing your money back anytime soon
This is a workplace insurance scheme, so I didn’t choose Freedom Health. I was moved onto it when my employer switched providers. I came from Allianz, which was a completely different experience.
I submitted a reimbursement claim on 1 May. It’s now 26 June. Nearly two months, no payment, no resolution. When I chased in the past for similar situations, I got ETAs that came and went with no follow-up.
The structure doesn’t help either. Day-to-day you deal with MayfairTeam, but anything that needs approval gets stuck in a loop. Contact Freedom Health, get sent to Mayfair. Contact Mayfair, get sent back to Freedom Health. Nobody owns the problem.
I also tried to get basic information about adding my partner to the policy. The answer was essentially: ask your employer. No guidance, no process explained, just deflection.
Working in tech, I understand that internal processes take time to mature. But what I’m seeing here isn’t a scaling problem, it’s a lack of ownership. Claims sit in pending approval for weeks, documentation you already submitted gets requested again, and support responses feel dismissive rather than helpful.
2026年6月26日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Carlos,
Thank you for taking the time to share your feedback.
We are very sorry that your claims experience has taken longer than expected and that the service you received has not reflected the level of support Freedom Health Insurance is known for.
As this relates to a reimbursement claim involving third-party administration, we are reviewing the circumstances with the relevant teams to understand what has happened and help move this towards a resolution.
Please be assured that we are working to resolve this matter and improve the process, so future claiming experiences reflect the standard our members expect from us.
Kind regards,
Freedom Health Insurance
THE WORST INSURANCE I'VE EVER HAD
Freedom health is the worst health insurance i have ever used. The amount of declines due to some vague descriptions is unreal.
I had multiple GP referrals go nowhere because freedom health declined them as "not covered".
I have spend houndreds of pounds out of pocket and cancelled it today. Avoid.
2026年6月5日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Robert,
Thank you for taking the time to leave a review.
We are disappointed to read your comments and note your concerns regarding your recent physiotherapy claim.
As this relates to individual policy and claim circumstances, we are unable to discuss the details in a public forum. However, our team has reviewed the matter, spoken with you directly and followed up with further information.
We take member feedback seriously and continue to review how we communicate with and support members through the claims process.
We wish you all the best for the future.
Kind regards,
Freedom Health Insurance
War 3 Jahre bei der freedom health…
War 3 Jahre bei der freedom health versichert. meine fragen per mail wurden immer super schnell bearbeitet. genauso wie auch meine rechnungen und alles sonstige. außerdem war der service immer sehr freundlich und persönlich. und es wurden alle rechnungen immer absolut konsistent mit dem silver plan übernommen. FH ist die beste versicherung bei der ich je war und ich habe mich wirklich nackt gefühlt, als ich vor kurzem wieder in eine deutsche krankenversicherung wechseln musste. wer kann, dem würde ich FH wärmstens empfehlen - das ist absolut kein vergleich zu den in deutschland anerkannten krankenversicherungen. wenn ich wieder ins ausland gehe, dann wieder mit FH. und wenn ich mal ein alter knacker bin, dann mit dem gold plan ;D
2026年4月1日
自発的なレビュー
Freedom Health Insurance UK からの回答
Sehr geehrter Tas,
vielen Dank für Ihre freundliche Empfehlung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Es freut uns sehr zu hören, dass Sie unseren Service während Ihrer gesamten Zeit bei uns als sowohl reaktionsschnell als auch persönlich erlebt haben und dass Ihre Leistungsanträge und Anfragen stets schnell und zuverlässig bearbeitet wurden.
Besonders freut es uns zu wissen, dass Sie sich während Ihrer Versicherung bei uns gut betreut und jederzeit sicher gefühlt haben.
Für Ihre Zukunft wünschen wir Ihnen alles Gute und würden uns sehr freuen, Sie bei geänderten Umständen wieder unterstützen zu dürfen.
Mit freundlichen Grüßen,
Freedom Health Insurance
Freedom of Health insurance
I am pleased to recommend Freedom of Health whom I’m insured with. Quite reasonable and very helpful during 2 double spine operations over the last five months. I have dealt with Stephen Vargas as I trust him to do what is necessary to keep the stress away from me in my long recovery.
2026年2月25日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Mary,
Thank you so much for your kind recommendation and for taking the time to share your experience.
We are really pleased to hear that you have found the cover both helpful and reassuring over the past few months, and that Stephen has been able to support you in a way that has helped ease some of the stress during your recovery. Providing dependable, compassionate support when our members need it most is exactly what we aim to do, so your feedback means a great deal to us.
Wishing you all the very best for your continued recovery.
Kind regards,
Freedom Health Insurance
Freedom made the ordeal of surgery a lot easier
My interactions with Freedom have been first class - I get responses quickly with all the information I require. This has been by some distance the best service that I have received from a health insurer. My previous experience has been that the insurers were looking to make things as difficult as possible and to avoid paying at every opportunity - conversely I have felt supported by Freedom.
It has definitely made the whole ordeal a lot easier.
2026年2月19日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Ian,
Thank you so much for taking the time to share this review. It genuinely means a lot to us.
We know that needing surgery can feel overwhelming, so hearing that our team made the process clearer and easier for you is exactly what we strive for. Providing prompt responses, clear information, and real support when it matters most is so important to us.
We’re really pleased you felt supported throughout, and we appreciate your kind words about the service you received.
Wishing you all the very best with your recovery, and thank you again for choosing us.
Kind regards,
Freedom Health Insurance
Freedom health are the best private…
Freedom health are the best private health insurance I’ve ever had
Their staff are proper human beings at the end of the phone who actually help you !!!! In my experience they always help me and answer my queries very quickly and with a good outcome I can’t recommend them highly enough .
2026年2月16日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Clare,
Thank you so much for your wonderful review.
We are truly delighted to hear about your positive experience with Freedom Health Insurance. Providing genuine, personal support is at the heart of what we do, so it is incredibly rewarding to know our team has been able to assist you quickly and effectively whenever you have needed us.
Your kind words mean a great deal to everyone here, and we really appreciate you taking the time to share your experience. Thank you for recommending us and for being a valued member.
Kind regards,
Freedom Health Insurance
Matt was very good
Matt was very good - helpful and wanting to do his best for me and the client. Great service.
2026年2月10日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Mr Cliffe,
Thank you so much for your kind feedback and five-star review.
We are really pleased to hear that Matt provided such helpful and dedicated support to both you and your client.
Your comments mean a great deal to our team and will certainly be shared with Matt. Thank you again for taking the time to leave a review and for choosing to work with us.
Kind regards,
Freedom Health Insurance
Freedom health insurance claims team - rude and dismissive.
I had a surgery on my right shoulder
About 7 weeks ago, painful and complicated
One ,that requires -
A very long recovery of months involving with a lots of physiotherapy hours.
My communication with the insurance claim team went very well - before the surgery.
All changed when I was recommended
By the my doctor to get physiotherapy hours
Passive work few too many for the insurance pocket.
My doctor recommendation refused by the claim stuff, My physiotherapist report was dismissed,
When I was trying to get an explanation
For them preventing me my needs and rights-
it got so bad over the phone 😟
I was insulted and attacked over the phone, gaslit, tons went up 🤯
that at some point it felt personal…🤔
I’m glad the phone calls recorded I couldn’t believe the way one of the advisers was Talking so badly about the amazing professor did my procedure and even
Implying my medical recommendations asking For hours of physiotherapy are done to his benefit?! Also that my physiotherapist is too connected to my doctor?! They know each other 😳
Seriously?!
Two experts one is a famous well known respected and highly gifted- was dismissed by privet insurance claim administration office workers?!😳
another adviser that was so rude and mean ,it was
Shocking 😮 she left me with tears!
living in America before dealing with customer services- I’m not sure customer services here realizes how far they can go talking to a customer and a human being ,that pays them and need their help , how low they can get and personal with insults and crossing lines how - intimidated I was
🥺
To be clear -
Half of the surgery's success ,is having a passive work out ,with a ,physiotherapist
And on my own,
I was prevented of having it fully as
Was asked by my doctor immediately after surgery and seeing by him again.
Finally , I was told by their advisor - no one of the the team left there ,that can help me…or want to talk to me 😟 that no latter from my doctor will make any difference, it will be ignored because and I use his words it’s “lovely “ of my doctor to say I need more work time,
They kept saying I better move on filling a complaint. ☹️ which makes it pretty clear they knows how it ends they are playing with grey
Areas in the policy.
So disappointing and humiliating.
If private insurance ,you pay out of for your own pocket ,is not there for you to guide and help
and u ended up risking your health and healing
From a surgery , by paying out of your own pocket while paying to the insurance as well-
then guys, do your research make sure you are covered at all times and don’t go working with-
Freedom Health insurance.
2026年3月16日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Tali,
We’re sorry to read that you feel disappointed with your recent experience, particularly while recovering from surgery.
Freedom Health does not provide medical opinions or question a treating specialist’s clinical judgement. Our role is to assess claims in line with the terms and conditions of the policy and the medical information available to us.
We understand you have now raised a complaint with us, which will be reviewed in line with our complaints process. A full response will be provided to you directly, and we will continue to correspond with you by email so you have a clear record of communication.
Kind regards,
Freedom Health Insurance
Shocking
This is the most difficult insurance to claim on I’ve been with them for over 2 years and the the Livi platform for the GP service is really disappointing because the notes contradict what you tell them and make it a void claim, I’m contacting my health insurance broker to get a different provider, £100 a month cost for nothing in return and makes me worried that god forbid I got very unwell and needed to claim it’s not worth the risk
2026年1月30日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Siobhan,
Thank you for taking the time to share your feedback.
We take great care when selecting our partner services and ensure their service level agreements meet the standards we expect. The Digital GP service mentioned is provided by Livi as a third-party partner, and their clinical notes and service delivery operate separately from our own claims and customer service teams.
Your feedback will be shared with Livi so they can review the concerns raised and consider any improvements to their service.
If you would like to discuss your policy or claims experience more broadly, our team would be happy to help and provide further clarity where possible.
Kind regards,
Freedom Health Insurance
Freedom Health Insurance - Profession and kind in their approach
I have been with Freedom Health Insurance for some years now and have always found them to be both professional and caring in their approach to their clients. They have always been swift to act, responding quickly and being patient and kind.
2025年12月30日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Jane,
Thank you for your kind words, Jane. We are delighted to hear that our team’s responsiveness and approach have consistently met your expectations. Providing clear, timely support with care is central to how we work, and your feedback is greatly appreciated.
Kind regards,
Freedom Health Insurance
Helpful.
Helpful. I have found that Freedom are fair in their assessments of what is and is not allowable. Their cover has been extremely useful.
2026年1月8日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Sam,
We really appreciate you highlighting the clarity and fairness of our approach. Being open and transparent about what is and is not covered is important to us, so it is great to hear that this has helped make your cover genuinely useful. Thank you for taking the time to share your experience.
Kind regards,
Freedom Health Insurance
FEES INCREASED BY 80% AS I DARED TO USE THE POLICY
I have held a policy with freedom health since 2017 my 2026 fees increased by just over 80% from the 2025 level as I dared to use the policy in 2025. I never saw a reduction in the years I didnt use the policy - I have a small ongoing health issue so needed to stay with freedom in 2026 for continued cover but will find another provider for 2027.
In responses to your reply, I have spoken to your team who agreed the 80% increase was ridiculous, my broker also informs me that they no longer recommend you as your increases this year are completley out of step with the rest of the market - its just pure greed non the part of your new owners
2026年1月1日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Steve,
Premiums are reviewed annually and can vary year to year. In some cases, renewal changes may appear higher than expected due to wider increases in medical and treatment costs, hospital charges, and overall claims trends across the healthcare market. Premiums are not adjusted solely based on individual claim history.
As only a first name has been provided, we are unable to identify the specific policy referenced in your review. If you would like further clarification on your renewal, our customer services team is available on 01202 756 350 and will be happy to discuss this with you.
Kind regards,
Freedom Health Insurance
Shocking Cost Increases
Overall, I found gaining authorisation for treatment to be handled by friendly, efficient and helpful operators. However, I was shocked by the huge increase in my premiums having not made a claim in over 12 months. I am now swapping to another insurer.
2025年12月15日
自発的なレビュー
Freedom Health Insurance UK からの回答
Dear Rosie,
Thank you for sharing your feedback.
It is great to hear that you found our team friendly, efficient and helpful when arranging treatment. We are pleased that this aspect of your experience met expectations, as delivering a high standard of service is very important to us.
We note your comments regarding the recent premium increase. Premiums are reviewed each year and can be influenced by a range of factors across the wider healthcare landscape, not solely individual claims history. We recognise that this plays an important role when reviewing cover and making future decisions.
If you would like further clarification on your renewal, our team is available on 01202 756 350 and will be happy to discuss this with you. We wish you all the best for the future.
Kind regards,
Freedom Health Insurance
Complete professionals
Complete professionals, held my hand through the whole process of setting up our corporate cover, gave me sound advice and guidance and have continued to give attentive support from it’s activation.
2025年8月1日
自発的なレビュー
Freedom Health Insurance UK からの回答
Hello,
Thank you for your feedback. Helping businesses feel confident from day one is something we really care about, so it is great to hear you felt supported not just during setup, but afterwards too. We are really pleased to be working with you and supporting your corporate cover moving forward.
Kind regards,
Freedom Health Insurance
Always answer the phone and deal with…
Always answer the phone and deal with queries quickly via email
2026年1月7日
自発的なレビュー
Freedom Health Insurance UK からの回答
Hello,
Thank you so much for taking the time to leave another five star review.
It really means a lot to know that you continue to find our team easy to reach and quick to respond. Being available when you need us most is incredibly important, especially when health concerns are involved, and we are glad this has remained consistent throughout your experience with us. Your continued trust and feedback are genuinely appreciated.
Kind regards,
Freedom Health Insurance
Freedom Health Insurance
Very friendly staff, professional. Most of all they are very helpful with accurate guidance and suggestions to get the best service out of your policy.
Back in 2024 July when I was cleared to see a specialist for my trigger thumb.
Thank you Fredom Health Insurance.
2025年1月16日
自発的なレビュー
Freedom Health Insurance UK からの回答
Hi Nick,
Thank you very much for leaving us another five-star review.
We are really pleased to hear that you have consistently felt supported, from receiving guidance on your policy to accessing specialist care. Providing clear, accurate advice and taking the time to help members get the most from their cover is something our team takes great pride in. It is also lovely to know that this level of care has been consistent over time. Thank you again for your kind feedback; it is genuinely appreciated.
Kind regards,
Freedom Health Insurance
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。