Full Shine Hair レビュー 179

Full Shine Hair からの回答

7日前

Thank you so much for your kind words! We truly appreciate your support and are glad to hear you had a positive experience. We’ll continue striving to provide the best service and products for all our customers!

Full Shine Hair からの回答

2026年3月31日

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying our wide range of high-quality products and that our customer service made a positive difference. Your support truly motivates us to keep delivering the best experience at Fullshine Hair!

Full Shine Hair からの回答

2026年3月31日

Thank you so much for your kind feedback! We’re delighted to hear you appreciated the upgrade. We will continue to maintain high-quality products and strive to improve our service to ensure the best experience for our customers.

Full Shine Hair からの回答

2026年3月31日

Thank you for your lovely feedback! We’re so happy the hair blends seamlessly for you and that our customer service met your expectations. Your satisfaction means a lot to us at Fullshine Hair!

Full Shine Hair からの回答

2026年3月30日

Hello,

Thank you for sharing your experience and for your loyalty over the past two years. We sincerely apologize for the frustration caused by the fit of your Butterfly Weft (Virgin XO Invisible Weft).

After reviewing the installation photos you provided, we noticed that a few microbeads were positioned slightly too high or applied more tightly than the others, which may have caused the two areas not to lay flat. To help improve the fit, we suggest the following:

1. For longer wefts, try dividing one loop into two shorter sections; shorter sections often lay more smoothly.

2. Use a tool similar to a clip or flat applicator to gently press the PU strip into place, helping it sit flat and soft.

3. While installing, gently pull and secure surrounding hair. After every 2–3 beads, check and adjust the weft to ensure it remains flat throughout the process.

We hope these tips help achieve a more seamless look. We truly value your feedback and are here to assist further if needed.

Best regards,
Fullshine Customer Service Team

Full Shine Hair からの回答

2026年3月30日

Hello K Kerr,

We sincerely apologize for the frustration this situation has caused. To clarify, all hair toppers are inspected before shipment, and the one sent to you included the white hygiene label. When we requested photos, you provided only one photo, which did not show the base area with the label. At the time of delivery, you did not report that the white label was missing.

Regarding the defects you mentioned, we are unable to confirm them, as the product matches the images on our website. No additional photos were provided showing the uneven or bulky areas described.

Please note that the item was a clearance product, clearly listed as non-returnable. Out of understanding, we agreed to assist with a return, but we still need clear photos of the white hygiene label to proceed. Opening a dispute before providing the requested documentation suggests an attempt to retain the product while seeking a refund.

We remain willing to resolve this professionally once the necessary photos are provided.

Best regards,
Fullshine Customer Service Team

Full Shine Hair からの回答

2026年3月30日

Thank you so much, Cody! 😊 We’re thrilled to hear you love them and appreciate your support. We’ll do our best to keep them affordable for everyone! ✨

Full Shine Hair からの回答

2026年3月30日

Hello, we sincerely apologize for the inconvenience this has caused. As we explained earlier via email, we did not instruct FedEx to continue delivery—the package itself could not be intercepted. FedEx informed us that due to congestion at the Memphis transit center, the shipment could not complete customs clearance there and was sent to the destination hub, where it required a second customs clearance process. This second clearance caused the delivery delay, which is unfortunately beyond our control.

FedEx is actively handling the situation, and once we receive your returned package, we will promptly process your refund. We truly regret the difficulties this situation has caused you and appreciate your patience.

Full Shine Hair からの回答

2026年3月30日 に更新

Thank you, Antaranie! 🎉 We’re so excited for you to try them—can’t wait to hear what you think! Enjoy your Fullshine experience! ✨

Full Shine Hair からの回答

2026年3月30日

Thank you so much for your incredible review! ❤️ We’re thrilled to hear you love our products and that our team could provide a seamless experience. Your support means the world to us—enjoy your Fullshine journey! ✨

Full Shine Hair からの回答

2025年12月26日

Dear Skeeter,

Thank you so much for the 5-star review!

We are thrilled to hear that you had a great experience with our service. Our team always strives to go above and beyond, and we are so glad we could provide that free upgrade to a longer, fuller bundle when your original length was unavailable.

We hope you love your new hair! We look forward to seeing you again soon.

Warm regards,
Fullshine Support Team

Full Shine Hair からの回答

2025年12月25日

Hi Deborah,

Thank you so much for your kind words! We are thrilled to hear that you’re happy with the quality of our human hair toppers and that our team was able to provide the efficient service you deserve.

Your feedback means a lot to us, and we’re so glad we could address your needs in a timely manner. We'll be sure to share your compliments with the rest of the team!

If you ever need anything else or have more feedback to share, please don’t hesitate to reach out.

Best regards,
Fullshine Support Team

Full Shine Hair からの回答

2025年12月23日

Thank you so much for your wonderful feedback! We are thrilled to hear that our support team made your ordering process easy and pleasant.

Providing excellent service is our top priority, and knowing that you plan to shop with us again truly makes our day. We look forward to helping you with your future hair goals!

If you ever need anything else, please don't hesitate to reach out.

Warm regards,
Fullshine Support Team

Full Shine Hair からの回答

2025年12月23日 に公開

Dear Victoria,

Thank you so much for your incredibly kind words and for being such a loyal member of the Full Shine family for the past three years. We are absolutely honored to be the only company you choose for your hair needs.

It is truly impressive to hear how you use our Genius Wefts to create your own custom hairpieces by stacking different colors, that sounds like a beautiful and creative way to achieve a perfect blend. We are also thrilled to know that your pieces have remained gorgeous and soft even after three years of frequent wear; this is a wonderful testament to your excellent hair care and the durability of our products.

Your support means the world to us. We look forward to continuing to provide you with the high-quality hair you love for many more years to come!

Warm regards,
Fullshine Support Team

Full Shine Hair からの回答

2025年12月18日

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.

We’re happy we could upgrade your order to a longer length at no additional cost and arrange faster shipping for you. We’re excited for you to receive and try the hair, and we hope you absolutely love it!

If you have any questions once it arrives or need any assistance at all, please don’t hesitate to reach out—we’re always here to help.

Warm regards,
Fullshine Support Team

Full Shine Hair からの回答

2025年12月16日

Hi Sarah,

Thank you so much for your continued support and for taking the time to share such a wonderful review! We’re truly delighted to hear that you’ve been satisfied with the quality of our hair and that our customer service has made a positive impression. Providing outstanding products along with prompt, caring support is always our top priority.

Your recommendation means the world to us, and we’re grateful to have you as part of the Fullshine family. If you ever need assistance or have any questions, we’re always here to help.

Warm regards,
Fullshine Customer Support Team

Full Shine Hair からの回答

2025年12月16日

Hi Misty,

Thank you so much for sharing your experience with us! We truly appreciate your understanding regarding the out-of-stock item, and we’re glad we could offer a solution that worked for you. Clear communication and making things right for our customers is very important to us, so it means a lot to hear your feedback.

Thank you for choosing Fullshine. If there’s anything else we can assist you with, please don’t hesitate to reach out, we’re always happy to help!

Warm regards,
Fullshine Customer Support Team

Full Shine Hair からの回答

2025年12月16日

Hi Taylor,

Thank you so much for your kind words and for trusting Fullshine for over a year now! We’re honored that your hairstylist recommended us and thrilled to hear that you’ve been happy with both the quality of our hair and our customer service. Providing beautiful, high-quality hair at an affordable price is exactly what we strive for.

We truly appreciate your support and recommendation. If you ever need assistance or have questions in the future, our team is always here for you.

Warm regards,
Fullshine Customer Support Team

Full Shine Hair からの回答

2025年12月15日 に更新

Hi Laina,


Thank you so much for your kind words!

We’re thrilled to hear that your experience with Fullshine has been positive and that you’ve felt supported and valued. Your feedback truly means a lot to us, it motivates our team to continue providing the best service and products possible.

If there’s ever anything more we can do for you or any questions you have in the future, please don’t hesitate to reach out. We’re always here to help!