Furlenco レビュー 205

If you are looking to rent some furniture for a short time instead of buying then never ever go with FURLENCO . I recently had a very unpleasant experience with Furlenco that I feel compelled to share. I ordered some furniture on rent for 3-4 months and recently tried to return it, where my nightmare start. It took them around 18days to get my furniture picked-up after numerous of rescheduling by them.

To start with, the customer service was nothing short of frustrating. When I called for assistance, I was forced to wait on hold for an excessively long time, like 7-10mins was the minimum wait time till you get to connect with there customer executivr which is unacceptable for a service that claims to value its customers. The wait times were simply ridiculous, and when I finally got through, the staff was unhelpful. There is no direct communication between there delivery/pick-up agents. They connect with warehouse which also sometime not answers to them for any issues. Even they ensure you to update on timely basis but they don't.

The chatbot on their website was no better—it was completely useless. Instead of offering real solutions, it only repeated generic responses that didn’t address my concerns at all. It was frustrating trying to communicate with a system that clearly wasn't designed with the user experience in mind.

Things only got worse when the delivery and pickup agents arrived. At the time of delivery they charged me 1500rs for just to get the furniture from ground to my floor although I already mentioned that I stay on 3rd floor without lift at the time of buying and also asked me to get a rikshaw to take the furniture from road to my home(approx 50m distance) which I beared.

Real problem start when I tried to return. The agent arrived at place and refused to take the furniture saying the truck will not come to my home. They were rude, unprofessional, and lacked basic courtesy and get the pick-up rescheduled without confirming if me or anyone else will be available at the time of pick-up. I called the customer care to get it rescheduled. Not only did they fail to follow the proper procedures, but they also seemed completely disinterested in providing any kind of assistance. Then on second attempt the agent called and inform me that he is coming but didn't showed up and inform me that the vehicle got broke after I called them. Due to this I had to pay extar rent to my landlord just for Furlenco's furniture lying there. The pickup was an absolute nightmare, with no proper communication about the timing or process. Later, The pick-up was completed in parts, some furniture was took on Saturday and rest of that pickup yesterday after numerous of call and request from my end. If you ask agents to consult with the company executives for any issues they reply with saying "We don't know the company or nothing to do with the company. We only listen to our transportation which also not directly connected with them".

Overall, Furlenco's service is far from the quality you would expect from a brand that advertises itself as a reliable and customer-centric company. I would strongly advise others to think twice before engaging with them. The lack of professionalism, combined with poor customer service and rude staff, makes them a company I would not recommend to anyone.😡😡

#Furlenco #Pathetic_Service #unprofessional_staff #highly_unrecommended

Worst services. They trouble the customer a lot for cancellation of subscription or while picking up the rental property.

I am stuck with their furniture and not sure how to return. I rented a sofa set for a few months and have paid for it but ever since I requested to end the contract they have not made any effort to contact or collect the items. I have emailed to their customer care but no response. I really hope that they improve their customer service.

I had bought furniture worth 35k here and it was in terrible condition the backrest of bed was broken the dining table drawn was loose, guess what happens they first send a repair guy and this guy starts doing the repair at your home worsens it further later he say we will replace it but it's been around a MONTH they never come on MUTUALLY DECIDED DATE randomly call in the middle of the week and tell we can't reschedule or ask for MONEY. if we try to correct them, they will ghost you for a week

Beware — Furlenco seems like a scam! I had a terrible experience with this website. After placing an order and making the payment, there was no proper confirmation, and customer support was completely unresponsive. It feels like the website is fake — no delivery, no updates, and no refund process. It’s been weeks, and I’m left with nothing but frustration. Please be cautious before trusting this site. Looks like a spam site designed to trap customers.

Pathetic service. I took refrigerator on rent and they delivered the product which isn’t cooling at all. I placed service request also but no revert. Pathetic experience. Wont recommend it to anyone. Guys don’t take anything from these guys else you will regret

Furlenco only knows how to get you on board, once they will deliver the furniture/appliances to you, they will not bother to answer your calls, i was told that i have 5 days to return any item from my unlimited plan, but i received a broken/chipped dining table, i am trying to return it for a replacement but the assigned manager is so busy that he doesn't even bother to respond to my calls/msgs. today the 5 days are over and now Furlenco will say we won't take the return or do any replacement. They will call you 100 times in a day when you will be surfing on their website or app for a new subscription. But once it is delivered to you, they don't give a damn.....poor....super poor services. I would not recommend FURLENCO to anyone.

Never take any services from this company..They deliver damage products and lot of hassle in case you would like to return or cancel subscription..Customer care is highly unprofessional and do not provide timely response and resolution

I rented some furniture and the experience has been very bad. I have been given poor quality bed slat, poor quality mattress and even after raising tickets on issue, no one is bothered to reach to me and check with the issue.

The company is very pathetic. They do not come for pick up after so many requests and every time they reschedule it. How a rented premises be vacated with the furniture lying in that flat.

I am writing to express my disappointment and frustration with the service I received from Furlenco. From the very first day of renting a treadmill, we have faced serious issues.

Although we rented the treadmill for 3 months, it only functioned for 1 week. Moreover, we continue to receive automated calls from your bot, prompting us to renew and make payments for a service we have barely used.

Despite sending multiple emails, messages, and making numerous phone calls to your customer support team, we have received no response or resolution. This lack of support has been extremely disappointing.

We urge you to take immediate action to resolve this matter. We have already involved our legal representative, and it is essential that you address this situation promptly to avoid further escalation.

Our booking details are as follows:

Booking Name: Dhruv Vrat
Registered Number: 9004164488

We look forward to a swift resolution and a functional treadmill. Please treat this matter with the urgency it deserves.

THE WORST SERVICE EVER ORD3701237344 I had placed order for a G.O.A.T Fabric SofacumBed in Jalapeno Green colour on 17 Dec with a Delivery date of today 22 December. I received details of the delivery agent Sachitanand , 7700995471 when i called him he said i don’t know when it will be delivered, i informed him i received an email stating it will be delivered between 8 am and 8 pm today He aaid he cannot deliver it today he can only do it on 25th December after which he kept me on hold without coming back online. I called his nos again and it went unanswered. I called customer care Ticket No:734869761855 Keerthana and asked her what the issue was and explained to her my requirement of the sofa is only for 3 days ie: between 23rd and 25th of December as i have elderly guest coming over for my brothers wedding and they cannot sleep on the floor due to their age. Only because of Furlenco’s policy of 3 months lock-in period i have to keep it for 3 months without any use. Keerthana after speaking to that very useless delivery agent assured me it will be done today that delivery man was in Bandra he had some issue with the vehicle, i questioned if there us a vehicle issue can they not send it via Porter because i need it urgently my guest will be arriving tomorrow morning she said they will make sure its delivered today. After sometime the delivery agent mentioned ita not possible again and it can be delivered on 25th only.. i called customer care again Ticket No:734873338480 spoke to Fayasudeen who surprisingly said there is some issue with the vehicle and Keerthana must have said by mistake it will be delivered today and the vehicle was not in Bandra and also something stupid like if it was in our hands we would have done it… what is customer care ??? What is their work ??? Their duty ??? I asked to speak to a manager wo which he mentioned he will talk to the delivery agent and kept me on hold and then came back stating the delivery agent has assured him it will be delivered today but it will be late not by 8p. To which i mentioned thats fine as far as it gets delivered today because if not today then pls cancel the order as i do not need it after that its of no use to me. He aaaured me it will be done today and i receive a message at 9.12pm stating *Update:Furlenco visit rescheduled due to your unavailability* Whose unavailability??? *Your Furlenco Fulfillment Date is Set!* Hi! The selected fulfilment date for your Furlenco activity is set to 2024-12-25 Please note that we will reach out to you on 2024-12-23 for confirmation via WhatsApp and call. Who rescheduled it my phone was in full network i dis not receive a single call aa soon as I received this message i called Sachitanand more than 6 times but he did not answer his phone it was just ringing and nor was customer service available as they close at 7pm .. Is this the service you provide ? Who gave you the authority to reschedule the delivery date without consulting me .., this was very obvious that Sachitanand Would not delivery not because of my unavailability but because of your incompetence and disgusting service never have i come accross such service. Out of decency since you could not deliver it today as promised atleast have the decency of delivering it in the next day but no who the hell has asked for a delivery date of 25th December ??? Are you giving the service for Free ???? What kind of business are you running when you cannot fulfill your commitment ??? Is this treating your customer fairly ???? I want a full refund as i informed your agents if they cannot deliver it today I DONOT NEED IT .. THE WORST SERVICE EVER RECEIVED AND WILL UPDATE A FEEDBACK ON GOOGLE AS WELL TO MAKE SURE PEOPLE DO NOT FALL PREY TO SUCH SERVICE AND ARE IN A SORRY STATE BECAUSE OF YOUR INCOMPETENCE
A VERY DISSATISFIED CUSTOMER.
Veronica Joan

1. Ordered Furniture under their premium Unlimited Plan. But Washing Machine is infested with cockroaches which is spreading in the house and it does not even work. Raised a complaint and they said they will send someone to replace/fix it.

2. Nobody came or contacted, I followed up multiple times then they sent someone. The person only clicked picutures and left. I had already uploaded the same picture while raising the complaint so why waste time?

3. It has been almost 5 days since the person came but till now nobody from the team has done anything. They are not replying to emails or receiving the call or calling back.

The payment gateway is taking ten years default for automatic payment which is wrong. Secondly, there is no customer service rep to speak to all AI based chats. I do not trust this site.

worst worst worst service . they dont pick up your call . they cancelled my order witnout letting me know and not probided my refund yet.

From the time I booked with Furlenco team in August 2023, it has been NOTHING BUT NON STOP HARRASMENT & TRAUMA !

They took all the payments upfront and I was left Chasing them for over 10days before someone responded. Then to get their furniture in, I had to take 5 days off work due to their own rescheduling!

Between the 1st & 2nd subscription, I was overcharged 12k with no logical explanation given by their team.

Now it's time for me to leave and i have been chasing them again since August 2024 to get details about the costs etc. with VERY LIMITED responses from their team ! I have had to take another 3 days off work last week so they could take away their stuff - again they rescheduled on their own & LAST minute!!

I'm left with their refrigerator & washing machine and the TRAUMA to get any details from them continues !!

Their app has NO OPTION to renew subscription in bits - its based on "all or Nothing" !!! AND then they start Spamming you with automated calls asking you to pay up !!! Calls start from 6am and go till midnight! Sometimes 5-6 consecutive calls..

NO ONE answers ANY of their "customer care/support numbers" provided, NO ONE responds to their emails, their app SUCKS and their chatbolt has Very limited commands ! It's a maze of NEVER ENDING TRAUMA!

Would NOT recommend this experience to ANYONE !!! They are a team from HELL !!!!

To ALL the other consumers out there, PLEASE BEWARE & BE WARNED to AVOID using FURLENCO under any circumstances !!! You would be MUCH Better off with EMI options & buying your own furniture from other local vendors.. PROMISE you, the TRAUMA of dealing with this team is NOT WORTH IT !

Have not seen such a poorly managed company as Furlenco. Blame should go to the Top Management as the working team of Furlenco is clueless and does not have any coordination with other internal departments. I reached out to Furlenco to pick up my furniture on 31st Aug 2024. Their team member came over and took all the furniture away. Their team member has left 2 dismantled beds near the service mills and some of the items in the parking / loading bay. I came to know through the maintenance team of the property along with the photos. I could never imagine that the Furlenco team can do this - pick the articles from the customer's apartment and leave it unattended at various places. Furlenco team even after 5 weeks does not have any response from the the logistics team and they keep calling me to re-schedule the pick up. I have mentioned and informed the Furlenco person that I have already handed over the furniture and Furlenco should ask the Logistics team, driver etc why the furniture was left behind after picking up from customer's apartment. Potential customers should avoid Furlenco at any and all cost. Very poorly run organization having irresponsible conduct by the Top Management.

Fraud company. Do not rent anything from them.

While we thought renting is convenient soon this convenience turned into nightmare while initiating the return. While I scheduled the return, the Furlenco team is re-scheduling the pick up without any explanations. Now the matter is handled by the ESCALATION team but the saga continues.Now customer support doesn’t support because the matter is with escalation team. And of course we can’t reach them as there’s no direct contact. And they are also calling for to pay.

Worst service.. they will leave you in middle of nowhere. Cant rely on these people. Thoroughly unprofessional