I visited the Wickford branch to purchase a sofa and just wanted to give a special mention to Ricky and Louie. The service from both of them was absolutely fantastic from start to finish â so he... ãã£ãšèŠã
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The sale reps were most helpful and knowledgeable and made our choice so much easier that along with Gayle from the head office who went far along to help us with decisions as to designs delivery and... ãã£ãšèŠã
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Lovely experience when choosing and purchasing a new sofa and mattress this week. Kerry, Dave, Andy and the lovely lady in the beds section were so helpful, knowledgeable about their stock and patient... ãã£ãšèŠã
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Recommended by a friend during to the selection of items without the hassle of going to different stores. Two types of sales people , one followed us around the store the other ignored our questio... ãã£ãšèŠã
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We are delighted to introduce our exclusive Furniture Outlet range directly to your home through the launch of our web store at www.furnitureoutletstores.co.uk. We're different from other online furniture stores because you don't have to wait a long time for your furniture to arrive. Every item of furniture showcased on our website is immediately available for fast delivery & assembly in your room of choice by one of our expert two-person teams, providing you with a swift and seamless online shopping experience unparalleled elsewhere. Our extensive online range includes modern sofas, corner sofas, recliners, sofa beds, armchairs, dining sets, dining tables, dining chairs, beds, ottoman storage beds, mattresses and more. These are not clearance items, but brand-new pieces specifically crafted for Furniture Outlet. Embracing the latest trends in home interior design, we are committed to staying ahead of the curve by consistently adding new products, colours and materials to our Furniture Outlet online range. Experience the convenience of high-quality, excellent value furniture delivered straight to your home.
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Furniture Outlet (Head Office), Suite 3, 1st Floor, Phoenix House, Christopher Martin Road, SS14 3EZ, Basildon, Essex, è±åœ
- online@furnitureoutletstores.co.uk
- www.furnitureoutletstores.co.uk
4.6
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Easy, Efficient and Friendly Service
I bought a king sized ottoman and a recliner from The Furniture Outlet online while staying in hospital and the process was super easy. They called me to talk about delivery and tried to find me an earlier delivery slot. It didnât matter to much in my case but it was great that they tried.
On the day of delivery, the 2 guys did a fantastic job putting the bed together exactly where I wanted it (and even lifting my mattress onto the bed) and placed my recliner in the corner and plugged it in for me. They were polite, friendly, efficient and cleared all the rubbish away. I am just very sorry that both guys kept hitting their heads on my very low doorframes ð
2026幎8æ3æ¥
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Thank you so much for the lovely 5-star review. Weâre really pleased to hear that everything was easy and straightforward, from ordering online through to delivery and assembly.
Itâs great to know our delivery team took such good care of everything and made sure your new bed and recliner were exactly where you wanted them.
We hope youâre enjoying your new furniture, and weâll make sure the delivery team watch out for those low doorframes next time!
Thank you again for choosing Furniture Outlet.
Amanda and Stacy were absolutelyâŠ
Amanda and Stacy were absolutely amazing! They were friendly, professional, and very helpful throughout the whole process. They made buying our furniture easy and enjoyable. Excellent customer service â highly recommended! âââââ
2026幎8æ6æ¥
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Thank you so much for the lovely 5-star review.
Weâre delighted to hear that Amanda and Stacy made your experience easy and enjoyable. Weâll be sure to pass your kind feedback on to them.
Thank you for choosing Furniture Outlet, and we hope you love your new furniture
Just the worst place to buy furniture
Just the worst place to buy furniture! We ordered a sofa in March and was told it would be delivered in April. Well after multiple call backs promised and never received, we visited the store to get a refund, but amazingly they now had them in stock. A week later, now in late July our sofa was delivered................
The arms do not attached as the brackets are in the wrong place, again we complained and was promised calls back but they never came. How can a company operate like this?
So we have a sofa we ordered in March, that we still can't use in August and no explanation as to what they are going to do about it. Shocking company and really poor customer service, where nobody shows any accountability.
EDIT- Funny how you say you cannot find the order, but we received a call today from Gayle asking us to take the review down!!
2026幎8æ4æ¥
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Thank you for taking the time to leave your review. We're very sorry to read about your experience and the frustration this has caused.
We've tried to locate your order using the name on this review but have been unable to find a customer record that matches. We'd really like the opportunity to investigate what has happened and get this resolved for you as quickly as possible.
Please could you email us at customerservice@furnitureoutletstores.co.uk with your order details and the best contact information for you? Once we receive this, a member of our Customer Service team will review your case as a priority and work with you to reach a prompt resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to put things right.
Mikeal was first class
Mikeal was first class, knowledgeable and listened to our requests
2026幎8æ3æ¥
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Thank you for your fantastic 5-star review! We're so pleased to hear Mikeal provided first-class service, listened to what you were looking for, and helped you find the right choice. We'll be sure to pass your kind comments on to him. We hope you enjoy your new furniture!
Ricky in the Wickford store
Ricky in the Wickford store couldnât have been more helpful with questions and general advice. Genuine guy and we ended up buying a lovely sofa. ðð»
2026幎7æ25æ¥
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Thank you for taking the time to leave us a 5-star review! It's great to hear Ricky was so helpful with your questions and advice, and that you found the perfect sofa. We'll make sure he sees your lovely feedback. We hope you enjoy your new sofa! ð
Visited the Charlton Store today
Visited the Charlton Store today, Mohammad was very helpful and attentive, we ordered a lovely Dining table and 4 chairs, a sideboard amongst other things, excellent price for quality furniture...we will be back.
2026幎7æ28æ¥
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Thank you for your 5-star review. We're pleased to hear you had a great experience at our Charlton store and that Mohammad was able to help you find the right furniture. We hope you enjoy your new dining set and sideboard, and we look forward to welcoming you back again soon.
I visited the Furniture Outlet DagenhamâŠ
I visited the Furniture Outlet Dagenham store last week, and I had a wonderful experience. Amanda was incredibly helpful, friendly, and passionate about her work. She took the time to explain the products I was interested in and patiently answered all of my questions.
I never felt pressured and was given plenty of time to think things over and make my decision. After I left the store, Amanda even called me to follow up on an enquiry regarding my order, which I really appreciated.
Thank you, Amanda, for your outstanding customer service and for making my shopping experience such a positive one. You are a real credit to the team.
2026幎7æ23æ¥
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Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience at our Dagenham store. Amanda will be thrilled to read your kind words. Thank you for choosing Furniture Outlet, and we hope you enjoy your new furniture. We look forward to welcoming you back again soon!
www.furnitureoutletstores.co.uk ããã®åç
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our explanation clear and helpful. We really appreciate your feedback and hope to welcome you back to Furniture Outlet again soon!
Great experience
Great experience. Staff very helpful. Especially Paul. Highly recommended
2026幎7æ21æ¥
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Thank you for your fantastic 5-star review!
We're delighted to hear you had a great experience with us and that Paul was able to provide such helpful service. We'll be sure to pass your kind comments on to him, he'll really appreciate it.
Thank you for your recommendation, and we look forward to welcoming you back to Furniture Outlet again soon!
Paul the branch manager was extremelyâŠ
Paul the branch manager was extremely helpful and mixed and matched a number of chair and table combinations which made the decision so much easier.
2026幎7æ21æ¥
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Thank you so much for your wonderful review!
We're delighted to hear that Paul was able to help you find the perfect table and chair combination. Taking the time to mix and match different options to help customers visualise what works best is all part of the service we strive to provide, so we're pleased it made your decision easier.
We'll be sure to pass your kind comments on to Paul. We hope you enjoy your new furniture, and we look forward to welcoming you back to Furniture Outlet again soon!
Joe and Ricky
Joe and Ricky, great help, great service, will go back
2026幎7æ20æ¥
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Thank you for your fantastic review!
We're so pleased to hear that Joe and Ricky provided you with great service and were able to help. We'll be sure to pass your kind words on to them, they'll really appreciate the recognition.
Thank you for choosing Furniture Outlet. We look forward to welcoming you back again soon!
I recently visited the Leigh store andâŠ
I recently visited the Leigh store and was given some great advice by Jo the stylist lady after showing her a picture of the space I was looking to fill and my decor . Simon was equally fabulous and helped me with measuring and placement , taking payment and agreeing on a delivery date only two days later the availability was great . I am so happy with my new furniture and have received so many compliments from family and friends . First class service . Thank you Furniture Outlet, Jo & Simon, I will be returning . x
2026幎7æ9æ¥
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Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Jo and Simon provided such excellent service during your visit to our Leigh store. It's great to know that Jo's styling advice and Simon's help with measuring, placement, and arranging a delivery just two days later made the whole experience smooth and enjoyable.
We're even happier to hear you're so pleased with your new furniture and that it's already receiving compliments from your family and friends, that's exactly what we love to hear!
Thank you again for choosing Furniture Outlet. We'll be sure to pass your kind words on to Jo and Simon, and we look forward to welcoming you back to the Leigh store in the future.
Enjoy your new furniture!
Well done good customer service veryâŠ
Well done good customer service very supportive well served from Amma. I will definitely be back.
2026幎7æ14æ¥
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Thank you for the 5 star review
Unbelievable Service!
I needed an emergency bed and this company had it sorted for me on the day! So helpful, especially Ricky, if it wasnât for him my in laws would be sleeping on the floor on their visit! Thanks so much I couldnât be happier with the bed or the service!
2026幎7æ14æ¥
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Thank you Antonia, we will let Ricky know about your amazing review!
Great service and products
Great service and products. Andrea, Wendy, Marcus and Zoe were amazing. Highly recommend this place.
2026幎7æ11æ¥
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Thanks Aguinaldo, we really appreciate the 5 star review!
Very nice a good furniture andâŠ
Very nice a good furniture and affordable. Very friendly staff (Charlotte )
2026幎7æ10æ¥
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Thank you so much for the 5 star review Isaac
Great service
Great service, on delivery and set up of the sofa. We love it ð Thank you
2026幎5æ25æ¥
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Thank you Dorota, we really appreciate the amazing review.
Great service
Great service and prices. Couldnât be happier with my new sofa and chair. Delivery and assembly were excellent.
2026幎7æ8æ¥
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We really appreciate the 5 star review, Jo!
Great prices and an excellent range tkâŠ
Great prices and an excellent range tk choose from. Have shopped here twice. In person and online. Recommended.
2026幎7æ7æ¥
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Thank you so much Duane, we are so happy that both your in-store and online experiences were 5-star review worthy
I received my new sofa last SaturdayâŠ
I received my new sofa last Saturday and I couldnât be happier with it. The quality is excellent, itâs very comfortable, and it looks even better in person than I expected. The whole experience, from ordering to delivery, was smooth and professional. I would definitely recommend this company to anyone looking for a high-quality sofa. Thank you for the excellent service!
2026幎7æ4æ¥
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Hi Del, thankyou for the amazing 5 star review, we are so pleased you are happy with your new sofa and we hope you shop with us again soon!
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