Furniture Village - Bristol レビュー 

We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.

Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.

We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.

We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.

At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.

We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.

Rhys was very helpful and knew all the products and prices. He was patient while I looked at options and made useful comments. Great to have good customer service.

When I contacted customer care, Ed responded, and was very polite, and efficient. My issue is not resolved yet but has directed the matter to the right place that can help. I am very happy. Thank you Ed for your support.

The salesman plus they had what we were looking for

Friendly and efficient salesman

Excellent customer service from James...definitely shop in this store again ...

Impressed by Jak's knowledge and patience with our sofa requirements.
Very professional salesman, we appreciated his guidance and after 2 visits were able to decide on the final selection.

All went smoothly, sofa arrived on time, delivery guys were helpful.

Very happy with our new dining set. Great delivery and assembly.

Superb delivery and installation service from the Bristol team by Sian and Kyle. Very professional in every way. The sofa is exceptional and arrived all wrapped up in large boxes, which the team quickly put together.
An excellent service and would definitely recommend both Furniture Village and their delivery team.

Steve who served us was very knowledgeable and helpful.

Excellent service, all staff were pleasant to deal with and we never felt any pressure to purchase our product. Coffee and biscuits were offered while we dealt with our order which was nice touch. Delivery was quite long but that was because the piece we chose had to come from Italy but this was all explained and the Delivery arrived as we had been told. Well done.

Great products and great service. Always welcoming without being pushy. Jack has been fantastic in helping and supporting us.

We bought two bar stools. The quality is very good. We spent a lot of time in the showroom mulling over two stools. The sales person was very helpful and patient.
After purchase the stools were available for collection two days later. The warehouse staff were very friendly.

Lovely to go to an independent furniture store. Friendly staff, explained materials, care and product offers.

Friendly and helpful staff

Excellent service plain and simple transaction very reasonable prices with great quality furniture found what we were looking for. Thank you

From the moment we stepped into the shop and were welcomed we felt relaxed. As we had driven from Swansea, the member of staff was very thoughtful and told us where the toilet facilities were, the tea/coffee machine and even gave us some cookies. It was nice not to be pressurised and we could look at leisure, but he was always available when we needed him. I am so sorry I didn't catch his name. I would definitely recommend Furniture Village fir choice and value for money. Fingers crossed I don't get any problems when it comes to the delivery. 🙌

Nice welcome, with free coffee and biscuits, weren't hassled in any way and the salesman was very helpful when we needed advice

From the moment we placed our order for the dining table, sofa, and wardrobe through to delivery, Steve Laws at Furniture Village (Bristol Cribbs Causeway) has been absolutely fantastic. His customer service was exceptional — friendly, knowledgeable, and professional throughout.

We absolutely love our furniture from Furniture Village and will definitely shop there again. Excellent quality and great value for money — some of the best on the market.