Donna responded by telephone to my email within 24hrs . Donna presented as being very pleasant and efficient.She then promptly confirmed the conversation we had via email. The level of care we ha... もっと見る
所在地
所在地を変更Metro Retail Park, NE11 9XU Gateshead, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We visited Furniture Village at Retail Park Metrocentre on 6th September. A very pleasant gentleman called Ammo met us and offered us coffee while we browsed. He was very knowledgeable and gave us lot... もっと見る
Seen the sofa online the day before, so went to see it in store and I wasn’t disappointed. Real lovely quality sofa, had a lovely sales assistant Rosie serving me. And we went through the colours and... もっと見る
Was made welcome when entering the shop. Offered tea or coffee straight away. No pressure from the salesperson. When decided on sofa different options were discussed as we didn't want an recliner. P... もっと見る
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I knew what I wanted
I knew what I wanted, told the rep and we finished the deal quickly.
Richard our sales assistant was very…
Richard our sales assistant was very friendly helpful and knowledgeable.
Being offered a drink was much appreciated
Excellent service
Saleslady Joanne was helpful
Saleslady Joanne was helpful and knew exactly what I required and did her utmost to oblige. She didn’t pressurise at all, and went out of her way to provide me with thinking time.
Amazing experience
Amazing experience. Tim couldn’t have been any more helpful. Showing us all the different ranges and colours. Which bar stools were better suited to our needs. Overall a great experience.
Very helpful sales guy we advised our…
Very helpful sales guy we advised our needs and he was very helpful
The member of staff who sold me the…
The member of staff who sold me the furniture really went out of her way to be helpful .Excellent customer service.
Rearranging delivery and assembly
Due to circumstances outside our control we needed to amend our delivery and product assembly details so visited the Gateshead store in order to do this. The sales advisor, Rosie, quickly understood and with the minimum off fuss helped us with all this then contacted the warehouse to ensure they understood what was happening.
Cannot fault the service we received and appreciate the help to alleviate what could have been a very stressful situation.
Very informative and not pushy,I was…
Very informative and not pushy,I was left to browse, Craig was very helpful ,great service
Contacted Washington store on 0191 4603255…
Contacted Washington store on 0191 460 3255 and discssed our requiment for kichen stools. We spoke to a lady called JOANNE who gave us the information we needed to place our order almost immediatly. Her attitude and manner was excellent during the call so we placed our order. THANK YOU - SUPER JOANNE.
She is a major asset to your company.
Regards - Pam & Kevin Duke .
Great experience in Furniture World…
Great experience in Furniture World today,made even better by Ammo,what a nice man can't thank him enough.
Accent chair
We visited the store to look at Parker Knoll chairs but the particular model was not known by the sales advisor. He went to a lot of trouble to try and identify if the chair would be available from Furniture Village but was unsuccessful. Upon looking we found a chair on show that we actually preferred and after some advice from Neil we went on to purchase it. He made us feel at ease and not rushed as my wife and I were accompanied by my 100 year old father who as a retired upholsterer knew the right questions to ask which Neil expertly dealt with. Having never visited a Furniture Village store we will definitely be back.
New sofas
We went to Gateshead furniture village looking for sofas. Joanne, the assistant helped us to decide and gave us useful information. She didn't push the sale and left us to decide what we wanted.
Richard who served us at the store was…
Richard who served us at the store was really helpful, because we had no furniture to sit on he organised a loan sofa till my suite was delivered thanks Richard, the delivery guys arrived within the time frame, and managed to get the furniture in without to much trouble, they were polite and respectful many thanks
Excellent customer service. Pleasant guy.
The guy who dealt with us was very helpful cheerful and we had a laugh and made us feel so comfortable did not push us into buying like most people do in a shop. 😜
Which probably helped us make the decision to go ahead with the sale for our beautiful sofa and table.
The guy was always asking us if we wanted refreshments and also involved our daughter which was fun.
Great experience
Great experience, where the salesman, the furniture warehouse personnel and the delivery men all gave exceptional service
My disabled husband and I went to look…
My disabled husband and I went to look for an armchair and a sofa and Neil Armstrong was just brilliant in offering advice to us. My husband never thought he wanted an elevate chair but after Neil demonstrated one to him we ended up buying one. Thank you Neil - Omer are delighted with our final purchases.
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