I received lots of help and advice from the assistant Alif when choosing my sofa. He was very patient when I couldn’t decide what fabric to choose. The paperwork was explained to me and Alif also ad... もっと見る
所在地
所在地を変更Will Adams Way, ME8 6BY Gillingham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was sofa shopping in store in Gillingham and served by Darhys, who couldn’t do enough to ensure I had the right sofa. Shopping with a newborn was made easy and relaxed here, unlike another large sof... もっと見る
Left alone to walk around and look at different options. Once we decided on what we liked it just look a couple of questions to change design of the chairs and place the order. No pressure or rush, ac... もっと見る
I would like to commend the exceptional customer service provided by Kami, who is not only knowledgeable but also exceedingly polite and helpful. His performance merits recognition, and I believe h... もっと見る
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Well guided environment
Well guided environment. Helpful staff. Complimentary cookies helped keep the kids happy when they got bored!
Great service today from Andy in store
Great service today from Andy in store, no pressure on us to purchase. Answered all questions we had in a professional manner. Thanks for your help
Great service from great staff
Darhys Nugent was very pleasant and…
Darhys Nugent was very pleasant and attends to all our needs. He was extremely patient with us. Thank you.
Clive was personable and helpful
Clive was personable and helpful. Didn’t we were being sold out and he gave all the necessary relevant information.
Excellent customer service and quick…
Excellent customer service and quick delivery
The sales associate was very attentive…
The sales associate was very attentive without being pushy. He made himself known but gave us plenty of space and time to browse and shop. He was very knowledgeable and was able to answer and question we had.
The lead times for delivery were good and what we expected. Overall a very good service and shopping experience.
Excellent customer service
Really easy process. Excellent customer service from Darhys Nugent. Very helpful and extremely knowledgeable and polite
This was our second visit Furniture World.
This was our second visit to the Gillingham store and we were made welcome from the moment we entered the store. Darhys was extremely helpful, but not at all pushy and we spent a significant amount of time selecting the style, material and colour. We are happy with our purchase and the service from Darhys was excellent.
I purchased the Aura sofa from the…
I purchased the Aura sofa from the Gillingham store and had a fantastic experience with Tom. He was extremely helpful, friendly and patient throughout the whole process, making everything so easy and stress-free for me.
Tom took the time to help me make the right decision and I really appreciated his advice and support. I can’t thank him enough for making the whole experience so straightforward and enjoyable.
Excellent customer service — thank you, Tom! 😊
A very positive experience
Great range of products, plenty of choice in sizes, colours, finishes (dining tables). Competitively priced. Friendly & helpful sales staff - not overly pushy & knew plenty about the products we were interested in. Delivery service a bit pricey but includes furniture set up.
My Experience at Furniture Village
Tom was very knowledgeable about the products and explanation.
Put me at ease and answered my question well.
Excellent service
When we walked into the store we were made to feel welcome.
Darhys who helped us order our sofa was so knowledgeable and helpful. He explained the ordering and delivery process clearly.
A very relaxed experience, can’t wait for the sofa to be delivered.
More sales advisors needed…
Walked around the whole ground floor looking for a sales advisor. Only one but had customers so went upstairs walked all around the top floor and nobody there to serve me.
I came down stairs walked around again and found a person.
Another customer approached the salesman as I saw them too.
Would be good if there were more staff to serve customers.
Kami was very informative &…
Kami was very informative & knowledgable but gave us time & space to make our decision,but was on hand if we needed an answer about anything. Great service thank you
回答に AI 支援を利用する場合があります詳細を表示
Unreasonable delay
I saw a pillow at Chatham store..it was not in stock..so a pillow was ordered from Dartford store ..it's been 8 days and I have heard nothing

Furniture Village - Gillingham からの回答
Gino was superb in walking us through…
Gino was superb in walking us through the various bed options and prices. He was great in allowing us to make an informed decision. He was clearly an expert in his field and we can't thank him enough
Customer service/sales reps really…
Customer service/sales reps really approachable and helpful. Knowledgeable about all products and if not sure won’t blag it, they found out the facts.
Polite and considerate service not pushy at all.
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