Furniture Village - Staines レビュー 

Excellent service and attention, makes wanting ro keep coming. Liz specially is very patient and helpful.

Welcoming without being a
Hindrance. Did not rush us and very polite and attentive

The Salesman was very helpful and knowledgeable and explained everything to us , the whole process of buying some furniture for my elderly mother was very simple.

We were served by Gouldi Souni. He was efficient, friendly, and not overbearing. We purchased a dining table with chairs. We are happy with that the purchase process. We hope that the dinning table and chairs are delivered on time and are of the quality we need.

Raj was very attentive to our needs and came up with lots of options for us. He was very helpful and helped us choose the right extending table to fit what we were looking for. Thanks Raj.

Great customer service and Laura was very professional and helpful. Thank you for making our experience very smooth.

Many thanks to your sales rep Robin at staines branch. Very knowledgeable and helpful. A pleasure to do business. Thanks Robin. Delivered and installed 4 days after ordering! First class installation by Neil and Anthony, great work by all. Well done furniture Village. We are very pleased.

Good quality. Brilliant staff . Mr Raj is an excellent sales man. Because of his attention to show us variety, I ordered 6 chairs.

The staff in the Staines-Upon-Thames branch were the pinnacle of excellence, in particular Gholdi. On the two occasions we came in, nothing was too much trouble, with customer service and helpfullness at the top of his priorities. His support and assistance was one of the key reasons we purchased alongside the quality of the corner sofa.

Very helpful when buying my sofa. A great experience!

Good service and friendly staff

Very good and very helpful

Bought a clock that was not working returned it the following day the sales staff were very pleasant and helpful on both visits they had to call the manager to deal with the refund I found her to be very rude and unhelpful

Good customer service. The sales representative at the Staines branch (Aned) answered all my questions, and his advice was very helpful in helping me make my choices

Not our first purchase from Furniture Village
There isn't a lot of choice but this company have tge best aftercare
Sales rep was excellent efficient and friendly

We knew that the sofas were going to be delivered after Xmas, but the mattress and pillows were meant to be here before Xmas. Mattress turned up with your delivery guys but said pillows come from Milton Keynes. As requested by your delivery guy get onto straight away which I did on the 15 December 2025, spoke to Staines branch (a lady) who guaranteed would get before Xmas.

Since then phoned Staines branch 4 times and left T/A messages ignored for 4 times. Not good enough 😟

Absolutely amazing service, Ahbed went above & beyond in advising me on my sofa. We had fixed back cushions made as an extra.
He phoned me regularly to update me on my order and when it would arrive.
Highly recommend the staff and the store to anyone looking to buy new furniture.
Thank you Ahbed.

Waited 12 weeks for delivery, was delivered with a faulty speaker, waited 8 weeks for part, waited 2 days for engineer to fit. Delivered with no instructions so helpful. Was calling Furniture Village for help to be cut off all the time, turned up at the store to be told to call them. Was given another number and the agent did escalate/ Spending £6k on 2 sofas then them sending out not fit for purpose and no after care is really poor, never been so disappointed in a product we have purchase. Would I recommend of course not....

The service in the store was questionable but I wanted the sofa. This should have been a red flag but alas I continued with my purchase. I received zero communication throughout the entire process and the sofa just turned up one day at 7am (delayed). I did call in at a store and called the warehouse so knew it was delayed but it would have been nice to know when or if it was actually going to arrive.

I wouldn’t buy from furniture village again and I won’t buy a sofa to order again.

The sofa arrived intact, correct with no problems. The delivery people were great.

Staff are friendly and helpful,I m happy with service,Had delayed deliveries but understand is busy time of year