レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

This company took £9,579.17 off me , as a deposit on a pinball machine , over 12 months ago. Every month , when I rang, they said every thing was fine. They won't even answer the phone to me, now.... もっず芋る

5぀星のうち5の評䟡

Had a small issue with the CD player on the Rockola Jukebox. Games room company came out, sorted it no questions asked and absolutely no issue. Mark is a top guy and very professional, he sure k... もっず芋る

5぀星のうち5の評䟡

I had a fault with my Rock-Ola bubbler jukebox and I approached the Games Room Company to see if they could resolve the issue. The GRC were upfront with potential costs (so no surprises). Paul from th... もっず芋る

5぀星のうち1の評䟡

Avoid this company at all costs! I ordered and paid over £3,000 for a Space Invaders machine in March 2025. Despite endless calls and emails I am no closer to receiving my order or a delivery date. S... もっず芋る

䌁業情報

  1. ゲヌミング サヌビス プロバむダヌ

The Games Room Company に぀いお

圓該䌁業による蚘述

We are a family-owned business run by husband and wife team, Alexander & Olivia Walder-Smith. Alexander has had over 25 years’ experience in the gaming and music industry (formerly running his family’s commercial games business), while Creative Director Olivia was a protégé of Chester Jones, the renowned London Interior Designer. Alexander has used his experience to diversify the company’s main activity in manufacturing and supplying vintage and contemporary games. Our product range includes; Jukeboxes (new and vintage) Pool Tables Foosball Tables Tables Tennis Tables Pinball Tables (new and vintage) Shuffleboard Tables Arcade Games (new and vintage) Vintage Vending Products Vintage Interior Products & more...
Shop Pool Tables
Shop Jukeboxes
Shop Pinball Tables
Shop Ping Pong
Shop Arcade Machines
Shop Vending Machines

連絡先

3.1

たあたあ

TrustScore 5段階評䟡の3

331件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 24に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.1

すべおのレビュヌ

(331)

過去12か月のレビュヌ数: 52ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Dealing with TGRC was a delight from


Dealing with TGRC was a delight from start to finish. John was an honest salesman, Claire looked after us at every turn and Peter and Max did a great job travelling to the Isle of Wight, arriving spot on time and professionally installing our pool table. Thank you TGRC. Happy customer!

2024幎12月2日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Hi Billy,
It was such a pleasure to read your review, thank you for taking the time to write! I know that Claire, Max and Peter will be thrilled to hear of your kind words.
I appreciate the business, thank you.
Alexander
CEO

5぀星のうち5の評䟡

Great service

The Games Room Company’s after sales care is second to none. I have a 1950s jukebox that is lovingly looked after and looks and sounds like a dream.

2024幎11月27日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Hi Stephen,
It is a pleasure to look after your vintage jukebox and keep it in optimum playing condition. We really appreciate the business and thank you for your kind review.
Alexander
CEO

5぀星のうち5の評䟡

A brilliant company

We have had a Wurlitzer One More Time Jukebox for over 40 years. Paul from Games Room came yesterday to carry out a service. He replaced the stylus with a much better product and tweaked the sound. The service itself was painstaking. It sounds amazing. The company is run by enthusiasts and is a pleasure to deal with. Highly recommended

2024幎12月2日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Much appreciated Mike and thank you for your business. We have a great passion for Jukeboxes and Pinballs, Paul is an integral member of the team and flies the flag for our 60-year history of servicing and restoring jukeboxes.
Alexander
CEO

5぀星のうち5の評䟡

Terrific company.

Luke, Carl and Reiss did a fabulous quality job getting hubbies pool table up two flights of stairs to the loft. It was built with care and attention. Terrific company.

2024幎11月26日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Thanks Jackie, the team will be very pleased to read your review. They really do put a lot of effort into getting the pool tables into awkward places and ensuring there is no damage along the way.
We really appreciate the business, thank you.
Alexander
CEO

5぀星のうち5の評䟡

Fantastic suppliers of parts to our


Fantastic suppliers of parts to our jukebox company,first class service and very efficient with in depth knowledge of the business,would highly recommend,! Peter hardman ,c/o hardman amusements

2024幎10月10日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Thank you for your kind words Peter, it means a lot as you are in the Jukebox business yourself. Very pleased to assist and appreciate the order.
Alexander
CEO

5぀星のうち5の評䟡

Paul’s passion

I’ve recently taken over the stewardship of a 1961 jukebox and have been delighted to have Paul from the Games Room come to service it. 63 years of fairly constant use is bound to take its toll, but Paul’s expertise and total enthusiasm has put it back in excellent working order. It’s a delight to find someone with such passion for what he does.

2024幎9月18日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

It is so good of you to take the time and write about your experience. Paul is valued member of the team and has a working lifetime of experience on Jukeboxes. We all have such a passion for these products and have a family tradition going back to just after WW2 when the whole jukebox business started.

Thank you for your kind words.

Alexander
CEO

5぀星のうち5の評䟡

jukebox repair

very knowledgeable, professional and friendly repair man. A first class experience!

2024幎9月25日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Mary,

We appreciate your review. It means a lot to the team and we wanted to thank you for taking the time to write. Jukeboxes are our business and we are so pleased that you are happy and up and running again, thank you!

Alexander
CEO

5぀星のうち5の評䟡

Vintage expertise

We are keeping a 60's Juke Box maintained and could never achieve this without The Games Room's experienced and specialised staff. They always go a step further and also very understanding of parking constraints here in central London.

2024幎9月18日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Its a pleasure! I apporciate you taking the time to write, it really is not a problem coming into London, we have been servicing Jukeboxes in London for for nearly 70 years now. Its good to get you up and running again and listening some good tunes.

Alexander
CEO

5぀星のうち5の評䟡

Excellent!

Alexander has worked for me for the past 12 years on various high end projects. I have purchased many pinballs, juke boxes and a few coke machines from him. I found his restorations to be first class and after service second to none. I look forward to working together in the future and have no reservations in recommending his company.

2024幎9月25日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear John,

You have been a such a loyal customer to us and we really appreciate all of the business. To work for the most exclusive vintage Ferrari dealership in the world has been a great honour.

Thank you so much.


Alexander

5぀星のうち1の評䟡

Absolute disgrace

We placed an order back in May 2022 for an air hockey table and a pinball machine. We received the air hockey but not the pinball machine which had to be ordered and was due to be delivery in July, which didn't happen. After a lot of effort initially chasing the delivery of the item we gave up and requested a refund to this day 19.09.24 we have still not received the refund of £8000.

All I can say is DO NOT order from this company, the reason this was ordered was a very sad situation and I can't believe how heartless the owners of the business have been. We kept being promised a call from Alexander but it never happened, he was overseas every single time we called.

Terrible situation, I feel very sad for the staff

2023幎9月19日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Kerry,
I am sorry to hear of your experience and of course, I will call you. Certainly, I have been working abroad but always have time for our customers wherever they are.
I know that we supplied your hockey table and that we loaned you a pinball due to the delays in supplying your chosen model. I am really sorry that this has gone on for so long and will call you to resolve the situation.

Alexander
CEO

5぀星のうち5の評䟡

Love their showroom

Love their showroom, its like a grown ups toy store and with such iconic arcade games, pool tables and everything in between - it takes me back to my youth! The people I've met are knowledgeable, enthusiastic and very helpful.

2024幎8月13日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Mark,
Thank you for your kind words. We put so much effort into our showroom, it's actually 6500 ft² and combines workshops and at least half of it is for the display of brand-new and restored games and Jukeboxes. We love being able to take customers through the whole experience and it's good of you to write about your visit.
Thank you and please come again.

Alexander

5぀星のうち1の評䟡

Poor customer service non delivery of goods

Still waiting on a delivery of a jukebox having paid in full as requested. Approx 20 week leadtime but now it’s been 66 weeks and still no sign. Poor in giving updates and quick enough to take your money. Be aware

2024幎9月9日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Katherine,
I apologise for the delay in supplying your Jukebox. I am pleased to report that Rock-Ola is increasing its production capacity and have been assured by the team over in California that your Jukebxo will be manufactured by Christmas.
I know that the customer service team, headed up by Ollie has been in contact with you and providing updates.
We look forward to getting this resolved and want to assure you of our best intentions at all times.

Alexander
CEO

5぀星のうち5の評䟡

A great experience

My communications with The Games Room staff were exemplary. We bought a Sulpe Evolution football table (which my husband is over the moon about) and I was kept informed of delivery with friendly, polite emails every step of the way. Very happy with our experience of purchasing from The Games Room.

2024幎8月22日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Caroline,

Its great to hear about the communications experience, we have recently invested in a customer service manager to sharpen up this side of our operation. Ollie now heads this up and is ably assisted by Natalie.
Hope you are enjoying the table football and look forward to seeing you again.

Yours,


Alexander
CEO

5぀星のうち5の評䟡

Highly recommended

The Games Room company have always been helpful, from initial contact, and the delivery team were very courteous and the installation went very well also. Highly recommended for any type of games room equipment.

2024幎8月9日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Thank you Mark. I will pass your comments back to Phil and Max who will be thrilled to hear that you have taken the time to write. I will also let Ollie know who heads up customer servoce. Much appreciated.

Alexander
CEO

5぀星のうち1の評䟡

I too had a letter from the liquidators


I too had a letter from the liquidators telling me that the company had gone into liquidation and my six month order of a Seeburg jukebox would not be honoured and I would lose my large deposit. I had been chasing for several months for updates and constantly fobbed off. At first I believed them as I knew it would take a while for delivery, but after the delivery time was up I became suspicious. Eventually after ringing the MD I got a call back informing me that it had gone into liquidation. Now I see that they are still trading jukeboxes for sale and the recent reviews below mentions Dawn Adams who I dealt with. If no one has lost out how come my order wasn’t fulfilled through the new company. Trying to hide behind a restructure isn’t really the full story. I’d be interested to see what they say to my review. I have tried to contact the liquidators but they haven’t responded, no surprise I guess! To say we are disappointed is an understatement. I await a response!

2024幎7月18日
自発的なレビュヌ
The Games Room Company ロゎ

The Games Room Company からの回答

Dear Tracy,

It was good to speak to you earlier today and I am sorry that the reorganisation of our business affected your order.
As discussed on the telephone, I am delighted to confirm that of course, we will supply your Seeburg Jukebox.
Thank you so much for your understanding and I look forward to speaking to you again tomorrow.

Yours,


Alexander
CEO

5぀星のうち5の評䟡

We had excellent service

We had excellent service. An initial visit to check whether problems were remediable on site, then a stay for the machine in base/hospital. Service is not cheap, but communication, care and culture are all excellent. Friendly and very attentive to detail and follow up.

2024幎6月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent communication

We had a catostrofic failure of the Rock-Ola jukebox bubbler that we purchased via a company in Bristol. The Games Room were contacted as a recommended trusted source of mechanical knowledge for the jukebox. It has taken time for Mark the technician to visit then diagnose and take away the core of the jukebox for further investigation. The problem(s) were identified and parts ordered. Time was taken by Rock-Ola in America to distribute the required parts. Once everything was received the jukebox was comprhensivly tested over a 2 week period. I am pleased to say everything is working again and the communication from the company (especially Henrietta) has been excellent. My thanks to Mark for his professional manner and technical expertise. A great company

2024幎7月10日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報