Customer service is terrible. The reps online and by email expect the customer to do all the work. They are not adequately prepared to discuss the problem and don't understand when you explain. Al... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I just recently received your catalog. I have been a customer for years. Your prices have increased again. First we lose personal customer service & now have to pay more. I’m extremely disappoin... もっと見る
I’ve ordered twice lately and both times I’ve been delighted with the offerings/options, the ease of ordering, prompt delivery and oh yes! I absolutely LOVE the organic cotton percale sheet sets! The... もっと見る
I've been shopping at Garnet Hill for years. My latest purchase, a Bath Mat with memory foam, is terrific. Sourced from Portugal, the mat cover itself is thick and plush; the memory foam make... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Garnet Hill original designs in clothing and home decor. Growing Up with Garnet Hill, a spirited collection of designs with kids in mind.
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Too long for order to arrive
Too long for order to arrive
I ordered a dress for an event and it arrived well after the event had taken place. It took well over 2 weeks and a phone call to Garnett Hill customer service until I received my order.
Great Comforter!
Exchange/Return Process Needs Refined
When I'm paying $210 for a pair of shoes that I sent back for exchange, I would have appreciated a more timely notification that the item was received and the exchange was in process. As it was I tried calling the customer service number which rang indefinately until I simply had no choice but to resort to the chat bot. That thing is worthless. Had to restate my issue and details regarding the issue twice. I was engaged with it for half an hour until I decided to try the customer service number again and actually got through. I would have thought an exchange for a like item would have been a clean swap but found out through all of this that it required crediting and debiting which seemed cumbersome. I know Amazon is a tough act to follow, but in the area of returns and exchanges it may be worth your while to emulate their process at least so customers know what's going on with their stuff so they don't have to engage with any customer service to begin with.
Shapeless
I'm looking for a full length down coat and liked how this coat looked in the catalog. I ordered a small because I like having extra room for layering. What I liked about the coat is it's light, not bulky and streamline for a down coat. Unfortunately even using the belt for adjustment, the coat looked shapeless on me. Not unlike one of those sleeping bag robes. I'm 5'3" 120 lbs so being petite is probably the issue here. Might work better on a taller person. Also had a concern that unlike coats you get from sports brands it's not clear what the warmth level is. So I had some concerns that the coat may not be very warm.
Sheets are not soft at all! Organic cotton percale
Beautiful sheets, beautiful color/pattern but the fabric is very coarse, and harsh to sleep on. I would not buy it again.
Prompt and as hoped for
My order arrived promptly and the items were as good as I had hoped.
I am a fairy new customer
I am a fairy new customer, and have been very impressed with customer service support.. I did have problems with a order twice but it was corrected , and I am very satisfied with my product. The quality is very good . The one thing that is concerning is the long wait time for products to arrive. Thank you Linda,, NC
Coziest organic flannel
I can always be assured I will receive the quality I am looking from the comfort of my home.
Thank you Garnet Hill!
The phone representative was very helpful. Answered all my questions. I've been a fan of Garnet Hill for many years. Their products and customer service are always dependable and on point. I'm especially pleased with the faster delivery times - must quicker than what they used to be.
I have not received this blouse yet
I have not received this blouse yet. I think that it is back-ordered until December.
I ordered two tee shirts
I ordered two tee shirts, same price, different styles and colors, same size. One fit perfectly and I loved the color and fabric. The other, also lovely color and fabric, didn't fit. They seemed to have been made by the same company--very puzzling. I have returned the one that did not fit and ordered the one that fit in a different color.
Happy repeat customer
Great personalized customer service
And quick shipping!
This is my 4th pair of the high quality, comfy garnet hill PJs- (love them so much I bought for other family members too)
Garnet Hill is my favorite go-to for clothing purchases!
My order was delivered promptly and the…
My order was delivered promptly and the quality of the clothing is excellent.
Service is always great
Service is always great. My last item pajamas, I did
not care for the material, it was thin and not really
soft.
Quality garments available to me on…
Quality garments available to me on line. Great styles for seniors too!
Love the slippers and quick service
Terrible help on the phone
Terrible help on the phone . Took 15 min to verify the color dream quilt I wanted to purchase. Hung up - buying nothing .
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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