Customer service is so kind and fast responding! Very good quality of the clothes that I bought too, the original mesh pants is a staple in my gym wardobe!
企業が回答しました
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レビュアーのコメントを見てみましょう
Ho fatto diversi ordini dove è andato tutto bene.l ultimo ordine ho dovuto fare il reso perché le taglie erano differenti rispetto ai capi ordinati precedentemente. Il mio reso è arrivato regolarmen... もっと見る
企業が回答しました
Ref order 920205-1 Bought my teenage sons Christmas presents (clothing) recently but mostly ‘too small’ so need to return but nobody gets back to you. I’ve been trying for days - customer service is... もっと見る
企業が回答しました
The current quality of clothes and material has fallen to a very low level. The clothes do not match the measurements. Xl is totally out of measure. Production takes place in Turkey. After first wash... もっと見る
企業が回答しました
2.6
期待以下
32件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order Number 943566
Order Number 943566. They said that if we ordered before 12PM that they would ship out the same day. It's been 3 weeks and no response through email lol. DO NOT BUY FROM THEM. Canceling the order now and literally never doing business with them again. I'll be sure to tell everyone in my bodybuilding community to steer clear from the deceptive advertising done by GASP.
2024年12月18日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and the frustration this caused.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times, to ensure orders are shipped promptly and that customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Ref order 920205-1 NO CUSTOMER SERVICE
Ref order 920205-1
Bought my teenage sons Christmas presents (clothing) recently but mostly ‘too small’ so need to return but nobody gets back to you. I’ve been trying for days - customer service is non-existent and my son has no presents now, I want to return for a refund. Absolute disgrace , I would give zero stars if I could 😡
2024年12月16日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with returns and customer support at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, as well as our returns processes, to ensure that issues are handled more efficiently and customers are kept informed. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Shocking customer service…they have all…
Shocking customer service…they have all of the regular ways to contact them but there is no one on the other end. I ordered items from the main site that are fulfilled by Swedish fitness but I’m wishing I hadn’t bothered now. My items didn’t turn up as promised but UPS and Gasp couldn’t care less. I have still no idea where my stuff is. I was a new customer to gasp but I will never buy another thing now.
2024年8月26日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re very sorry to hear about the delays with your order and the frustration you experienced with customer support at that time.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure orders are delivered more reliably and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
awful customer service
awful customer service, no response, returns you have to pay £11 for which is insane. Still haven't heard back on an order which i simply want to size up on.
whoever is running operations and CS needs a reality check
2024年5月7日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with returns and customer support at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, as well as our returns processes, to ensure that issues are handled more efficiently and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Horrible return/exchange policy
Clothes run very big. Took three business to start shipping. Your orders do not show on your online account. One of the worst return policies. Exchanges are not offered. You pay for shipping the item back on returns. I just want to exchange it. Honestly, a weird company in that regard. An online retailer should offer exchanges. We’ll see how long it takes to get my money back. Customer service took 3 days to set up return.
2024年4月6日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with shipping, returns, and customer service at that time.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure returns and exchanges are handled more efficiently and transparently. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Please can’t get a reply only label created no shipping as yet can you contact me about my…
Please can you contact me about my order 812805
No delivery and it says shipped but ups say only label has been created this was a birthday gift
2024年4月9日
自発的なレビュー
If you are going to buy a gasp product…
If you are going to buy a gasp product go straight to Gasp, I bought a vest from Muscle & Strength what a rip off, the size was wrong XXL 52” they sent XXL 42” when I sent it back they deducted $10 for shipping & Tax ? All they are is middle men for big companies taking a cut, so any sports goods and supplements go direct, don’t get ripped off . Trevor
2024年4月8日
自発的なレビュー
gaspofficial.com からの回答
Thank you for your support and for recommending buying directly from GASP! We’re glad to hear you value shopping with us and appreciate you taking the time to share your experience.
We’re committed to providing accurate sizing, smooth shipping, and excellent service, and it’s great to hear customers like you recognize the difference.
Good quality should consider making XXXL for shorter people
I have tank tops, jacket and short from early 2000s and a they are still in perfect condition to this day.
Bought a T shirt, fits well and is comfortable although they could consider making a XXL for people that are 182cm since mine hangs down like a dress I only want the width of the T-shirt not the length
2024年3月5日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback and for being a long-time GASP supporter! We’re thrilled to hear that your items from the early 2000s are still in great condition and that your recent T-shirt fits well and is comfortable.
We also appreciate your suggestion regarding sizing — feedback like yours helps us continue refining our products to better meet our customers’ needs.
Gasp very bad quality
The current quality of clothes and material has fallen to a very low level. The clothes do not match the measurements. Xl is totally out of measure. Production takes place in Turkey. After first washing, the fabric loses its color and becomes smaller. Clothes zipper is okei quality, all other money thrown away. Don't buy anything from them.
2023年11月3日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re sorry to hear that your experience with sizing and material quality did not meet your expectations.
Since this review was posted, GASP has made significant improvements to product quality control, sizing accuracy, and materials, alongside ongoing enhancements to our customer support to ensure issues are handled efficiently. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
they claim to ship the next day or same…
they claim to ship the next day or same day.places orderplaced order on 9-17 and its still not been shipped as of 9-25 and they do not resppond to any emails yet they email me 3 specials a day.this business sucks.customer service does not exist.ignore me and ill give you an abundance of free advertising.will NEVER do business with this company again.cant believe branch warren is affiliated with such a third rate company.feels like ive been scammed
2023年9月17日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re very sorry to hear about the delays with your order and the frustration this caused, as well as your experience with customer support at that time.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure orders are shipped promptly and customers are kept informed. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Wrong sizes, poor service
Wrong size information on the items, high shipping costs, no exchange option, poor service.
2023年8月25日
自発的なレビュー
gaspofficial.com からの回答
Thank you for sharing your feedback. We’re sorry to hear that your experience with sizing, shipping, and customer service did not meet your expectations.
Since this review was posted, GASP has made significant improvements to product sizing accuracy, shipping processes, and customer support response times, ensuring that orders and returns are handled more efficiently and transparently. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your feedback.
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