GED Outlet レビュー 

GED Outlet からの回答

2026年9月2日

We are sorry that you were disappointed with the condition of the item received. Once you contacted us, we provided return instructions and a return label so that the matter could be resolved.

According to our records, we received no further communication from you to advise that you were having difficulty with the return method provided or that you required any further assistance. Had you contacted us, we would of course have responded and looked at how we could assist.

As this was a mail-order purchase, the item does need to be returned to us in order for the return to be processed. Tracking now shows that the parcel has been handed in at the ParcelShop and is on its way back to us, although we have not yet received it.

We therefore feel that describing our company as a “disgrace” is unfair when we responded to your complaint, provided the return arrangements and were not made aware of any further difficulty with returning the item.

GED Outlet からの回答

2026年9月2日

Thank you for your 5-star review! We’re really pleased you’re happy with your cool box. Sorry the delivery took a little longer than expected, but we’re glad it arrived safely and hope you get plenty of use out of it 😊

GED Outlet からの回答

2026年8月7日

Thank you for the lovely review! We’re really pleased everything went smoothly and your order arrived on time. We really appreciate your custom. 😊

GED Outlet

GED Outlet からの回答

2026年8月7日

We provide full returns information with all purchases. In your message to us, you explained that you had not realised the item was a used item or that it did not come with a battery, both of which were stated within the listing. We were, of course, happy to accept the item back for a refund in accordance with our returns policy.

GED Outlet からの回答

2026年8月13日

We’re sorry to hear you were unhappy with your experience. We can confirm that the item was returned and a full refund was issued on 31 July. Unfortunately, we did not initially have the tracking information needed to identify the return, which caused some confusion. We’re pleased that this has now been resolved and apologise for any frustration caused.

GED Outlet からの回答

2026年8月7日

Unfortunately, this review does not reflect the service we provided. Your order was dispatched for next-day delivery, but Evri failed to deliver it. We responded to your messages, contacted Evri to investigate and tried to assist despite the increasingly unpleasant nature of the correspondence we received. Once Evri returned the undelivered parcel to us, you were refunded in full. We cannot prevent a courier delay, but we did everything reasonably expected of us to resolve it.

GED Outlet からの回答

2026年8月7日

We completely understand how disappointing this was and apologise. During the exceptional heatwave we experienced significant carrier delays due to the huge increase in demand. Unfortunately, once an order leaves us we cannot physically control its delivery. The item has since been returned to us at no cost to you and a full refund has been provided. We’re sorry the carrier service let both you and ourselves down on this occasion.

GED Outlet からの回答

2026年6月21日

We are sorry to hear that you are unhappy with your experience.

Whilst we appreciate your frustration if the item received was incomplete, we do not accept the allegations of fraud or scamming made in your review.

Following your contact, we responded promptly, requested further information to investigate the issue, and provided a prepaid return label at our expense.

We have remained in communication throughout and have offered either a replacement (subject to availability) or a full refund upon return of the item.

We are sorry that a mistake may have occurred and remain willing to resolve the matter.

GED Outlet からの回答

2026年6月9日

We are disappointed by this review as it omits a significant part of what actually occurred.

We do not sell brand-new products. Our business specialises in open-box, shop-return, refurbished and used goods, and we have traded successfully on eBay since 2004 whilst maintaining compliance with marketplace policies and customer service standards.

In this particular case, the customer contacted us regarding the condition of the item received. Upon reviewing the information provided, we immediately identified that the incorrect grade item had been dispatched and apologised for the error.

We offered the customer the choice of returning the item for a full refund or retaining it with a substantial partial refund reflecting the lower grade condition. The customer chose to keep the item and accepted a £15 refund, reducing the purchase price to £35.

Whilst we acknowledge that a grading error occurred, we believe it is only fair that readers are aware that the issue was acknowledged immediately, a resolution was offered straight away, and the customer elected to keep the item at the reduced price.

GED Outlet からの回答

2026年6月2日

Thank you for your review.

We are pleased to hear that ordering was straightforward, delivery was on time and that the trimmer is working as expected.

We appreciate your comments regarding the cleanliness of the item. As this was sold as a refurbished/graded product, some signs of previous use are to be expected, however we will pass your feedback to our warehouse team to help improve our preparation process.

Thank you for your custom.

GED Outlet からの回答

2026年6月2日

We are disappointed to receive a 1-star review as the carrier's tracking confirms the parcel was delivered and a delivery photograph is available as proof of delivery.

The review does not reflect the service provided, particularly where the item has been successfully delivered according to the carrier's records.