GED Outlet レビュー 

GED Outlet からの回答

2026年3月30日

We’re sorry to hear about this.

We have not been able to locate any previous message regarding this issue, however we have now contacted you directly so we can look into this further.

We would of course be happy to assist with a replacement part or a suitable resolution once we have your order details.

Please do respond to our email so we can resolve this for you as quickly as possible.

GED Outlet からの回答

2026年3月30日

We’re sorry to hear you were unhappy with the item.

This was sold as a B-grade / refurbished item, which is reflected in the reduced price and means it may show signs of prior use or cosmetic wear. We always aim to describe this as clearly as possible.

You contacted us on 20 March and we responded promptly to arrange a collection. While a weekend collection was requested and not available, we remained in regular contact and agreed a suitable weekday collection.

The item was collected last Friday, returned to us, and a full refund has now been issued.

We always work to resolve any concerns as quickly as possible and believe this matter was handled and concluded within a reasonable timeframe.

GED Outlet からの回答

2026年3月23日

Hi,

Thank you for your review.

We really appreciate your kind comments – glad to hear you were happy with the deal and that everything went smoothly 😊

Thanks again for your support, it means a lot.

Kind regards,

GED Outlet からの回答

2026年3月23日

Thank you for your review.

I’m sorry to hear you’ve had an issue with the batteries.

We have responded to your emails and arranged a free return label for you so the item can be sent back to us for a full refund.

If you are unable to locate our reply, please check your spam/junk folder, or feel free to contact us again and we will be happy to resend the details.

Kind regards,

GED Outlet からの回答

2026年3月23日

Thank you for your feedback.

I’m sorry to hear that the item was not received in the condition expected. This is certainly not how items should arrive, and I understand your frustration regarding the smell.

All returned items are normally checked and cleaned before dispatch, so this is something we will be looking into with our warehouse team.

I’m glad to hear the return process was straightforward for you, and I apologise again for the inconvenience caused.

Kind regards,

GED Outlet からの回答

2026年3月23日

Thank you for your review.

Great to hear you’re happy with the product and that it arrived on time – exactly what we like to hear 👍

We appreciate your feedback and your custom.

GED Outlet からの回答

2026年3月13日

We’re sorry to read your review.

The item purchased was listed as a refurbished A/NO grade product. As stated in the product description, these items may come with damaged, plain, or replacement packaging as they are not brand new retail units.

The price reflects this grading, which is why the item was offered at a reduced price compared to a brand new unit in sealed retail packaging.

In your original email the concern raised related to the condition of the outer packaging rather than the item itself. We did provide return information should you wish to return the item if it was not suitable for you.

We always aim to respond to customers as quickly and helpfully as possible and are sorry to hear you felt the service did not meet your expectations.

GED Outlet

GED Outlet からの回答

2026年3月13日

Thank you for your review.

We’re pleased to hear the product is working perfectly and that your order arrived quickly. We appreciate you taking the time to share your feedback.

Kind regards,
GED Outlet

GED Outlet からの回答

2026年3月9日

Thank you for your review.

We’re pleased to hear the item is working well and that delivery was prompt. We also appreciate your feedback regarding the condition. Although the item was sold as refurbished, we do aim for items to be cleaned and presented as well as possible before dispatch, so we will pass your comments on to our warehouse team for review.

Thank you again for taking the time to leave your feedback.

GED Outlet

GED Outlet からの回答

2026年3月7日

Thank you for your review.

We are sorry to hear that you state the goods have not been received. However, the delivery address provided with the order appears to be incomplete. An order confirmation email was sent at the time of purchase which included the delivery address entered, and a further dispatch email was also sent containing the same address details.

Tracking information shows the parcel has been delivered to a neighbouring property. If you require further information regarding the exact delivery location, Evri should be able to assist you further using the tracking details.

No contact was received from you to raise any issue with the address or delivery prior to this review. As couriers such as Evri rely entirely on the address information supplied at checkout, incomplete details can unfortunately prevent successful delivery.

Kind regards
GED Outlet

GED Outlet からの回答

2026年3月7日

Thank you for your review.

We are sorry to read your comments regarding the delivery. However, the courier tracking for this order confirms that the parcel was delivered to the delivery address provided at checkout.

The order was sent using the standard delivery service selected at the time of purchase, which does not require a signature upon delivery. Delivery tracking and status updates were issued during transit and once delivery had been completed.

No delivery instruction was provided to indicate that the parcel must not be left if the recipient was unavailable, and the courier therefore completed delivery in accordance with the service used.

As the courier has confirmed successful delivery to the address supplied with the order, the delivery service has been fulfilled.

If you require a copy of the courier’s delivery confirmation or proof of delivery, please contact us and we will be happy to provide this.

Kind regards
GED Outlet

GED Outlet からの回答

2026年3月7日

Thank you very much for your kind review.

We’re really pleased to hear that the strimmer worked perfectly for your needs and that you were happy with the condition and value. It’s great that you were able to use your existing battery and get everything up and running again.

Thank you again for taking the time to share your experience, it’s very much appreciated.

Kind regards
GED Outlet

GED Outlet からの回答

2026年3月9日

Thank you for your review.

We’re sorry to hear the high heat setting was not working correctly, however we’re pleased that we were able to arrange the return for you promptly once the issue was reported.

Thank you for taking the time to leave your feedback.

GED Outlet

GED Outlet からの回答

2026年3月7日

Thank you for your review.

We’re pleased to hear that your order arrived quickly and that the product is working as expected.

Thank you for taking the time to share your feedback.

Kind regards
GED Outlet

GED Outlet からの回答

2026年2月27日

We are sorry to hear about the issue you experienced with your Dyson Supersonic.

This is certainly not the standard we expect from our Grade B refurbished items, all of which are tested prior to dispatch and supplied with a 12-month warranty.

We have been in contact with you today to resolve this matter and have provided return arrangements so the item can be inspected. Once received, we will proceed with either a replacement or a full refund as appropriate.

We understand how frustrating it is to receive a non-functioning item and appreciate the opportunity to put this right.

GED Outlet

GED Outlet からの回答

2026年2月27日

Thank you for your review.

We’re pleased to hear you’re happy with the fan itself, although we’re sorry the outer box arrived in less than perfect condition. Unfortunately, this can occasionally happen in transit despite secure packing.

We would just like to clarify that we do not operate a text messaging service, and we are unable to locate any emails from you in our system. All of our customer support is handled via email, and we aim to respond within 24 working hours.

Regarding the instructions, some models do not include a printed manual inside the box, but we’re always happy to provide a digital copy on request.

GED Outlet からの回答

2026年2月27日

We’re sorry to hear you experienced an issue with your item.

As soon as you contacted us, we arranged the return, the item was sent back to us, and a full refund was issued promptly.

While we understand it’s frustrating to receive a product that isn’t working, we believe the matter was resolved quickly and in line with our returns policy.

If there is anything further you feel remains outstanding, please do contact us directly and we’ll be happy to assist.

GED Outlet

GED Outlet からの回答

2026年1月25日

We’re sorry to hear of your dissatisfaction; however, we would like to clarify the situation. The item was delivered correctly and exactly as ordered.

We do not have any record of the email you refer to, however we have reached out to you with returns information. If the product is no longer required, you are welcome to return it in line with our returns policy. As the item is not faulty and was supplied as described, return postage would be at the customer’s cost.

GED Outlet からの回答

2026年1月25日

We’re sorry to hear of your disappointment; however, we would like to clarify that this item was supplied exactly as described. The product listing clearly states that the storage box is supplied without a lid.

As the return was requested due to personal preference rather than a fault, return postage costs are the responsibility of the customer in line with our returns policy.